Knology Reviews | Glassdoor

Knology Reviews

12 reviews

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4.0
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Knology President, CEO, and Director Rodger L. Johnson
Rodger L. Johnson
9 Ratings

12 Employee Reviews

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  1. "Change to WOW!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Knology full-time

    Pros

    The people, the events we had, benefits medical and dental

    Cons

    No overtime, pay , schedule

    Advice to Management

    Raise the pay


  2. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in West Point, GA
    Former Employee - Director in West Point, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Knology (More than 10 years)

    Pros

    Great company culture, good benefits, fast paced industry

    Cons

    Cable industry is changing and uncertain

    Advice to Management

    Company was sold and culture and employee value was changed

  3. "Business Technical Support."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Martinez, GA
    Former Employee - Help Desk Technician in Martinez, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Knology (More than 10 years)

    Pros

    Enjoyed providing technical support is resolving customer issue and knowing that I help reduce the need for callback of repeated issues.

    Cons

    The need for more training to keep relevant with new and emerging technology

    Advice to Management

    None


  4. "Great company, only complaint was pay wasn't competitive for industry."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Knology full-time (More than 8 years)

    Pros

    Great support, easy to work with corp. management.

    Cons

    Pay was not up to industry standards.

    Advice to Management

    Listen to your division management. They have their finger on the pulse of the customer.


  5. "Working for Knology was a great learning experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    As an employee with Knology they offered great perks for the moral of the employees. On going sale contest with great prizes as incentives. For the most part you really felt like they cared about each individual there.

    Cons

    This company was sold and is no longer in business

    Advice to Management

    I wish that knology was still around.


  6. Helpful (1)

    "Was great... now not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Augusta, GA
    Current Employee - Account Executive in Augusta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Knology full-time (More than 8 years)

    Pros

    great products great people flexibility, great customers

    Cons

    reliability of services poor
    company not set up to support major accounts

    Advice to Management

    If your reps are succeessful don't threaten their joobs
    manage thier strengths not weaknesses


  7. Helpful (1)

    "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development in Alpharetta, GA
    Former Employee - Development in Alpharetta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Knology full-time (More than 3 years)

    Pros

    Great place to work with a lot of exposure to senior leadership.

    Cons

    In some cases had a tendency to be a good ole boy type of system (i.e. who you were friends with)

    Advice to Management

    Good Luck in future endeavors. I enjoyed it.

  8. "Started great until promotion time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Tech III in Panama City Beach, FL
    Current Employee - Customer Service Tech III in Panama City Beach, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Knology full-time (More than 3 years)

    Pros

    The other employees I worked with ended up becoming close friends
    The work is, for the most part, easy
    Everything is provided from transportation, tools, training, and clothes
    every now and again you install or service a customer who owns a restaurant or a bar and will give you kickback in the form of a free meal or a free round of drinks. Good times.

    Cons

    pay could have been better for all the physical work required as well as the on-call pay being better
    When promotion time came we received minor increases in pay and were given half hear-ted excuses as to why.
    Your bosses would be "out of touch" with what you needed to get your job done.
    Bosses would say one thing, come back later and deny saying anything, and wonder why they get multiple answers during questions in our weekly meetings

    Advice to Management

    close the gap between departments. When I get promoted to the highest rank in my department I should not have to wait for the lowest rank in the next department to die, quit, or get fired before I move up again. I want to climb this ladder.


  9. "The good life at Knology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advertising Sales in Lawrence, KS
    Current Employee - Advertising Sales in Lawrence, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Knology full-time (More than 3 years)

    Pros

    Management works hard to give you everything you need to be successful.

    Cons

    Lots of company advancement opportunities but not many department advancement opportunities.


  10. "It's a good company as it is small and still has the mom and pop feel."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Supervisor in Montgomery, AL
    Current Employee - Field Supervisor in Montgomery, AL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Knology full-time (More than a year)

    Pros

    The benefits are good but the insurance sucks. Working conditions are as good as you could ask for in this industry.

    Cons

    The pay is low. The insurance plan could be a lot better. Budgeting process should be different. Leadership training should have more emphasis.

    Advice to Management

    Give managers the autonomy to discipline/fire employees that are dragging down the morale by their lack of professionalism and not meeting expectations.


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