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Knology Reviews

38 reviews

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38 Employee Reviews

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  1. Helpful (1)

    "Great at first then rapidly downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Augusta, GA
    Current Employee - Tech Support in Augusta, GA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Knology full-time (More than 5 years)

    Pros

    Started out a nice place to work -- friendly, good pay, fun.

    Cons

    Raises averaged less than 2%, only lip-service to listening to employee input.


  2. Helpful (1)

    "Was great... now not so great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Augusta, GA
    Current Employee - Account Executive in Augusta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Knology full-time (More than 8 years)

    Pros

    great products great people flexibility, great customers

    Cons

    reliability of services poor
    company not set up to support major accounts

    Advice to Management

    If your reps are succeessful don't threaten their joobs
    manage thier strengths not weaknesses


  3. Helpful (1)

    "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development in Alpharetta, GA
    Former Employee - Development in Alpharetta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Knology full-time (More than 3 years)

    Pros

    Great place to work with a lot of exposure to senior leadership.

    Cons

    In some cases had a tendency to be a good ole boy type of system (i.e. who you were friends with)

    Advice to Management

    Good Luck in future endeavors. I enjoyed it.


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  5. "Started great until promotion time."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Tech III in Panama City Beach, FL
    Current Employee - Customer Service Tech III in Panama City Beach, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Knology full-time (More than 3 years)

    Pros

    The other employees I worked with ended up becoming close friends
    The work is, for the most part, easy
    Everything is provided from transportation, tools, training, and clothes
    every now and again you install or service a customer who owns a restaurant or a bar and will give you kickback in the form of a free meal or a free round of drinks. Good times.

    Cons

    pay could have been better for all the physical work required as well as the on-call pay being better
    When promotion time came we received minor increases in pay and were given half hear-ted excuses as to why.
    Your bosses would be "out of touch" with what you needed to get your job done.
    Bosses would say one thing, come back later and deny saying anything, and wonder why they get multiple answers during questions in our weekly meetings

    Advice to Management

    close the gap between departments. When I get promoted to the highest rank in my department I should not have to wait for the lowest rank in the next department to die, quit, or get fired before I move up again. I want to climb this ladder.


  6. "The good life at Knology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advertising Sales in Lawrence, KS
    Current Employee - Advertising Sales in Lawrence, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Knology full-time (More than 3 years)

    Pros

    Management works hard to give you everything you need to be successful.

    Cons

    Lots of company advancement opportunities but not many department advancement opportunities.


  7. "It's a good company as it is small and still has the mom and pop feel."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Supervisor in Montgomery, AL
    Current Employee - Field Supervisor in Montgomery, AL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Knology full-time (More than a year)

    Pros

    The benefits are good but the insurance sucks. Working conditions are as good as you could ask for in this industry.

    Cons

    The pay is low. The insurance plan could be a lot better. Budgeting process should be different. Leadership training should have more emphasis.

    Advice to Management

    Give managers the autonomy to discipline/fire employees that are dragging down the morale by their lack of professionalism and not meeting expectations.


  8. Helpful (1)

    "Knology is a good stepping stone, but not much in the way of a career."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSR in Augusta, GA
    Former Employee - TSR in Augusta, GA
    No opinion of CEO

    Pros

    Immediate managers and supervisors are excellent; benefits are very good; laid back atmosphere; great coworkers who are willing to help out.

    Cons

    Low pay in comparison to average industry salaries; Knology hires externally instead of internally too often; very little room for upwards mobility.

    Advice to Management

    People work to make money and have the opportunity to advance their careers. If you are not going to do both, then at least focus on one. I enjoyed working at Knology, but it only took me one year to realize that I was not going to stay. When you have employees who have served Knology for 5 - 6 years, yet they are still in their same position, making only slightly more than those coming in the door, then you are not going to lose those who are looking for careers.


  9. Helpful (1)

    "Poor management and loyalty to employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Department in West Point, GA
    Former Employee - Operations Department in West Point, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flexible when it comes to family most of the time. Good people to work with in most departments. Small discount on service.

    Cons

    Long hours, poor management, no loyalty, no praise, low pay. Minimum senior support. Segregated groups that backstab or do anything to get ahead.

    Advice to Management

    Rehire management or grow a pair. If you can't take care of your employee's you'll have hire temp people to replace well experience who would be faithful. Oh wait you're already doing that. Temp seems to be cheaper in the mind of some people.


  10. Helpful (1)

    "love the coworkers but the company is shaky"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Augusta, GA
    Current Employee - Anonymous Employee in Augusta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Knology has great employees, they work well around your schedule but this is only if u end up under a understanding sup or manager

    Cons

    The pay is not good, company has no loyalty to dedicated to employees, the benefits are not good either. Leadership is lacking

    Advice to Management

    local call center management should be more hands on with employees and the day to day business of knology. This would boost moral


  11. "Learning"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Point, GA
    Current Employee - Anonymous Employee in West Point, GA
    No opinion of CEO

    Pros

    Multi business unit opportunities - hands on

    Cons

    Employee Compensation for work content

    Advice to Management

    Initiate incentive programs


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