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Knology Reviews

Updated August 29, 2017
39 reviews

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39 Employee Reviews

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  1. "Level 1 Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level I Tech Support in Augusta, GA
    Former Employee - Level I Tech Support in Augusta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Knology full-time (Less than a year)

    Pros

    Decent pay rate and benefits, nice new facility, opportunity to earn commissions.

    Cons

    Mandatory overtime, inflexible scheduling, hectic work environment.


  2. "Good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in Montgomery, AL
    Former Employee - Service Technician in Montgomery, AL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Knology full-time (More than 5 years)

    Pros

    Caring company to work for

    Cons

    very long hours lower pay

  3. "Working with Knology was a pleasant experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing Analyst in Alpharetta, GA
    Former Employee - Product Marketing Analyst in Alpharetta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Knology full-time

    Pros

    Customer Service was very good. The company grew their customer base by 18% in 2011.

    Cons

    New product offerings were often slowly brought to market.

    Advice to Management

    Invest in your employees and focus on bringing new competitive products to market.


  4. Helpful (1)

    "Decent benefits but insignificant pay and raises. Your wrist will be ready to fall off from constant typing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Augusta, GA
    Former Employee - Inside Sales in Augusta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Knology full-time (Less than a year)

    Pros

    If you can read a script, you have found your home. Not a challenging job.

    Cons

    Pay is too low compared to competitor's pay scale. Benefits are not inexpensive. Moving up the ladder is very difficult. Everyone is more concerned about numbers than about people. Expect to have your lunch at 10:30 am. if you are a new employee. Not enough new computers for all the employees. People leave the company constantly.

    Advice to Management

    Happy employees are more productive and loyal employees.


  5. "Find another place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cst in Huntsville, AL
    Former Employee - Cst in Huntsville, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Knology full-time (More than a year)

    Pros

    Customers are great and coworkers try to help each other out.Once out of the office your day gets better

    Cons

    Good ole Boy System unless your buddy buddy with the Supes or manager you will be the last to get new equipment

    Advice to Management

    you cant always be negative there is a thing called positive reinforcement


  6. Helpful (1)

    "Great at first then rapidly downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Augusta, GA
    Current Employee - Tech Support in Augusta, GA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Knology full-time (More than 5 years)

    Pros

    Started out a nice place to work -- friendly, good pay, fun.

    Cons

    Raises averaged less than 2%, only lip-service to listening to employee input.


  7. Helpful (1)

    "Was great... now not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Augusta, GA
    Current Employee - Account Executive in Augusta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Knology full-time (More than 8 years)

    Pros

    great products great people flexibility, great customers

    Cons

    reliability of services poor
    company not set up to support major accounts

    Advice to Management

    If your reps are succeessful don't threaten their joobs
    manage thier strengths not weaknesses

  8. Helpful (1)

    "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development in Alpharetta, GA
    Former Employee - Development in Alpharetta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Knology full-time (More than 3 years)

    Pros

    Great place to work with a lot of exposure to senior leadership.

    Cons

    In some cases had a tendency to be a good ole boy type of system (i.e. who you were friends with)

    Advice to Management

    Good Luck in future endeavors. I enjoyed it.


  9. "Started great until promotion time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Tech III in Panama City Beach, FL
    Current Employee - Customer Service Tech III in Panama City Beach, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Knology full-time (More than 3 years)

    Pros

    The other employees I worked with ended up becoming close friends
    The work is, for the most part, easy
    Everything is provided from transportation, tools, training, and clothes
    every now and again you install or service a customer who owns a restaurant or a bar and will give you kickback in the form of a free meal or a free round of drinks. Good times.

    Cons

    pay could have been better for all the physical work required as well as the on-call pay being better
    When promotion time came we received minor increases in pay and were given half hear-ted excuses as to why.
    Your bosses would be "out of touch" with what you needed to get your job done.
    Bosses would say one thing, come back later and deny saying anything, and wonder why they get multiple answers during questions in our weekly meetings

    Advice to Management

    close the gap between departments. When I get promoted to the highest rank in my department I should not have to wait for the lowest rank in the next department to die, quit, or get fired before I move up again. I want to climb this ladder.


  10. "The good life at Knology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advertising Sales in Lawrence, KS
    Current Employee - Advertising Sales in Lawrence, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Knology full-time (More than 3 years)

    Pros

    Management works hard to give you everything you need to be successful.

    Cons

    Lots of company advancement opportunities but not many department advancement opportunities.


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