Kofax Reviews | Glassdoor

Kofax Reviews

Updated August 22, 2017
169 reviews

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2.3
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Kofax CEO and Director Reynolds C. Bish
Reynolds C. Bish
101 Ratings

169 Employee Reviews

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Pros
  • Good products, good co-workers, good work life balance (in 6 reviews)

  • Good people in the trenches working (in 10 reviews)

Cons
  • Upper management are dogmatic in their US-centricity, to the detriment of other regions (in 9 reviews)

  • Executive management is not on par with other leadership teams in the industry (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "The best is yet to come"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kofax full-time

    Pros

    Kofax has some great solutions and great people that with the new structure will be able really grow revenue in their core verticals as well as expand into new ones. The NA sales leadership is strong and so too is the support from above to drive double digit growth moving forward.

    Cons

    The division of labor and credit for sales accomplishments is often skewed to make others look better than they really are in their roles.

    Advice to Management

    There are passionate, skilled performers in the organization that go unrecognized and will leave if Kofax they are not valued or under compensated.


  2. "Good product, great applications across business world."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibility to schedule customer visits , repeat trips to customers sometimes warranted to support large rollouts.
    Good internal technical support, global
    Company. Recently merged with Lexmark, exploring the options for further growth.

    Cons

    None so far. Be more transparent in communications with employees. Hold onto your top performers, we take pride in our work, and a little recognition goes a long way

  3. "Previous Solid Company that Lost it's Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Kofax full-time

    Pros

    Decent benefits, including vacation time, health insurance, 401K matching.

    Cons

    Management (excluding highest management) is unseasoned, unprofessional and plays politics. Very low morale in offices.

    Advice to Management

    Management (excluding highest management) is unseasoned, unprofessional and plays politics. Culture created after years of acquisitions/mergers and ups and downs. Senior management got so focused on staying ahead of the next acquisition/mergers, they forgot to keep a close eye on department managers who are ruining the integrity of the company.


  4. Helpful (6)

    "Good People ... Challenging Executive Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Irvine, CA
    Current Employee - Vice President in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kofax full-time (More than 10 years)

    Pros

    Kofx offers competitive compensation, decent benefits, and a fair amount of flexibility with respect to work location. The vast majority of the personnel are talented, professional, dedicated people.

    Cons

    Executive management have done a very poor job of realizing the benefits of their more recent acquisitions, and have failed to achieve the market penetration they anticipated. The EMT seems to have failed to maintain focus on their vision for these products, in favor of focusing on selling the company (which they've done 3 times in two years now), with the unfortunate result of significant reductions in core revenue around their supposed flagship products. The EMT's response to poor performance has been typical for the Bisch regime, which is to reduce cost (read 'lay off personnel"). Even this though has been done thoughtlessly and in ways that will almost certainly set efforts back by at least two years. Morale is as low as it has ever been in the last 8+ years.

    Advice to Management

    Commit to the vision and understand that it will take more than reorganization to achieve your objectives. Do more than lip service to realize the value of your personnel.


  5. Helpful (4)

    "Leadership changes should be made; old strategy thinking company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Kofax full-time (More than 3 years)

    Pros

    -Kofax actually has great software products
    -Things should improve with Thomo Bravo acquisition; anticipate much needed changes. Future should finally be brighter because of this

    Cons

    -Leadership is stuck in their ways; old style management
    -lacks energy in building excitement for employees; Sr. Leadership is all about themselves
    -very antiquated systems; need to modernize working concepts
    -difficult to actually get work done sometimes due to internal processes & procedures that prohibit a productive workplace


  6. "Great software company in Irvine to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kofax full-time

    Pros

    Competitive pay and benefits
    Private gym & exercises classes at lunch
    Managers are experienced and reasonable
    Holiday events like catered food and christmas party are a nice touch

    Cons

    Not many positions to move up into
    No bonuses

    Advice to Management

    Focus on growing revenue through cross selling existing customers, which requires tighter integration of our products


  7. Helpful (3)

    "Not With This Executive Leadership..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Kofax full-time (More than 8 years)

    Pros

    - Hard working employees
    - Good PTO and holidays
    - CEO is clear on what the goals are

    Cons

    - Making $$ is the only thing that matters
    - Not innovative
    - You are a number and not a person
    - Processes and systems are outdated
    - Employees are not empowered, all decisions must roll up to Executive leadership

    Advice to Management

    Your employees are smart and hard working and should be treated as such. Trust them, value them, respect them and empower them take care of your customers.

    Get Bish to actually read and care about these reviews. If he wants to recruit and retain the best... what his employees think should actually matter to him.

  8. Helpful (4)

    "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Experience Developer in Lenexa, KS
    Former Employee - Experience Developer in Lenexa, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kofax (More than a year)

    Pros

    The software and current employees are what drive this company. Being the backbone that they are, they are fairly good. The benefits are on the upper end of what *some* might have experienced so far. Work-Life balance is stressed, and is better than some companies, but with the current vacation planning and such, it doesn't come through 100%.

    Cons

    Fully on the management. They treat the employees as if they are just numbers. They don't understand what some of the software teams *need* in order to get the software done, and on time. Bisch just looks to profit off of selling the company and keeping it in that selling state.

    Advice to Management

    Get to know the employees, even the ones that are the lowest on the totem-pole. Try to understand what the teams need, and not just look at raw numbers. Any monkey can look at numbers and come up with something to do about them. Understanding where they come from, why they are there, why they are necessary, will help alleviate the frustration the employees have with you. Right now, there is no incentive to stay long at all software wise. It's either going to be a stepping stone for the developers to move on to greater things, or the developers like to *be* the stepping stone and don't care how poorly you treat their teams and structure.


  9. Helpful (3)

    "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kofax full-time

    Pros

    Rank and file employees are dedicated and talented even if management only sees them as an end to enriching themselves.

    Cons

    Corporate management only cares about $ and to enrich themselves. There is no corporate culture for the benefit of employees.


  10. Helpful (6)

    "Acquisition overload has soured some employees, but long-term outlook is good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kofax full-time (More than a year)

    Pros

    - Overall very smart, innovation-minded colleagues
    - Focused on delivering value to customers
    - Highly competitive pay and strong benefits, with some room for improvement on benefits
    - Generally pleasant, loose, fun work environment (most of the time)
    - Extremely nice employee appreciation events throughout the year, especially the holiday party

    Cons

    - Acquisition wear and tear over the past 2 years has been especially tough on employees from the Lenexa office
    - Irvine office does not embrace telecommuting. It happens from time to time, but it's frowned upon, and that's pretty annoying and ridiculous in this day and age.
    - CEO is not warm and fuzzy, and for some that's a con. I'm happy with him ensuring that the business is well-run so we have long-term job security.
    - No bonuses

    Advice to Management

    - Stay the course through the current acquisition, and then deliver on long-term stability
    - Be more open to modern concepts like telecommuting
    - Embrace some new-fangled employee benefits, increase 401k contributions, etc. to sweeten the deal for employees


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