Kofax Reviews | Glassdoor

Kofax Reviews

Updated December 8, 2017
184 reviews

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2.3
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Kofax CEO and Director Reynolds C. Bish
Reynolds C. Bish
111 Ratings

184 Employee Reviews

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Pros
  • Work/life balance was pretty good; reasonable expectations for travel and overtime (in 7 reviews)

  • Good people working hard to make a difference (in 11 reviews)

Cons
  • Executive management is not on par with other leadership teams in the industry (in 9 reviews)

  • Upper management are dogmatic in their US-centricity, to the detriment of other regions (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "The best is yet to come"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kofax full-time

    Pros

    Kofax has some great solutions and great people that with the new structure will be able really grow revenue in their core verticals as well as expand into new ones. The NA sales leadership is strong and so too is the support from above to drive double digit growth moving forward.

    Cons

    The division of labor and credit for sales accomplishments is often skewed to make others look better than they really are in their roles.

    Advice to Management

    There are passionate, skilled performers in the organization that go unrecognized and will leave if Kofax they are not valued or under compensated.


  2. "Great company, great work envirinment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Technical Support Engineer in Irvine, CA
    Former Employee - Software Technical Support Engineer in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kofax full-time (More than a year)

    Pros

    Relaxed work environment, excellent benefits and pay. Good balance life/work

    Cons

    Management too tight. Support positions paid on salary not hourly.

  3. Helpful (1)

    "Short term, it's a job. Long term, poor outlook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant
    Former Employee - Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kofax (More than 3 years)

    Pros

    Management and employees are, with a few exceptions, polite, professional. Pay was pretty good relative to industry averages, same for benefits. HQ organization very hierarchical and conventional. Field employees given good degree of autonomy. Fairly patient (for a company struggling to get growth) with sales staffing and achievement. Loyal installed customer base (main products do well what they are supposed to do). Work/life balance was pretty good; reasonable expectations for travel and overtime. HQ offices are generic, bland suburban office park spaces; not a hip or fun locale if you seek that.

    Cons

    Management has been too focused for long time on short-term "shareholder value" increases to meet their own performance bonuses, no matter how much that distorts strategic thinking, planning, and investment (e.g. growing by acquisition and hype, not by organic improvements and growth). It shortchanges marketing which is very old-school IBM-mainframe days thinking (e.g. mail drops and email blasts to in-house CRM list) which is appropriate for the main and historical product line (Capture, which is not growing), but not for other products (BPM, Analytics/Reporting, and other acquired products). Very few quality leads get passed to field sales; as a result of lack of good sales growth strategy, HQ operations and politics is mostly turf-protection and blame-game; the sales force turns over a lot except for lucrative installed base, but there are rarely fresh faces (or ideas) at HQ. Maybe this will change with new Private Equity fund ownership, but I doubt it, because the fundamental problem is with old product portfolio not aligned with hot tech spaces. I think the new owners will sell off assets or cut spending without investment in new technology/products just to improve the bottom line and then sell the parts of the company to other software companies if they can get more value than keeping it all under one brand. Never once had a cohesive, clear cloud/SaaS strategy for any product or market. Really? In this day and age?

    Advice to Management

    Stop playing product portfolio management games; either diversity meaningfully with proper investment (e.g. into growing areas like Big Data, ML/AI, etc.) or sell the intellectual property to focus on a new brand and products. When you focus on a few pennies difference of EPS/EBTIDA, etc. for your management bonuses, you ignore the market needs of field employees and their customers who pay your salaries. You can't continuously ratchet up prices for on-premise licenses, support, upgrades, and uplift from page/user growth before customers start looking at radically alternative ways of doing things.


  4. "Enterprise sales"

    StarStarStarStarStar
    Former Employee - Enterprise Account Executive in Irvine, CA
    Former Employee - Enterprise Account Executive in Irvine, CA

    I worked at Kofax full-time (More than a year)

    Pros

    Pay commission no matter what

    Cons

    Work can get a bit intense at times

    Advice to Management

    keep up the good work


  5. Helpful (1)

    "Great experience off the bat!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Software Sales Executive in Washington, DC
    Current Employee - Enterprise Software Sales Executive in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kofax full-time (Less than a year)

    Pros

    People are smart. Tech is HOT! Opportunity is growing with Thoma Bravo at the helm. Company is mean and ready to surface for battle. Watch out Everyone who's in our path.

    Cons

    Long hiring process, but give you great insight through 360 interview process and messaging is consistent between upper executive management and SE's which is refreshing.

    Advice to Management

    Keep autonomy. Leverage Kapow. Invest in Rodmap to beat Pega. Blue Prism must go down attitude.


  6. Helpful (1)

    "Good product, great applications across business world."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibility to schedule customer visits , repeat trips to customers sometimes warranted to support large rollouts.
    Good internal technical support, global
    Company. Recently merged with Lexmark, exploring the options for further growth.

    Cons

    None so far. Be more transparent in communications with employees. Hold onto your top performers, we take pride in our work, and a little recognition goes a long way


  7. Helpful (2)

    "Company culture has little respect for those in the trenches"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Irvine, CA
    Former Employee - Sales Associate in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kofax full-time (More than 5 years)

    Pros

    Good, dedicated people committed to doing well.

    Cons

    Internal politics and Management, especially at the senior level that have no compassion for those on the front lines. All that seems to matter is sales and to whom will be the next company buyer to provide mega-paydays for the good 'ol boy network at the executive level.

    Advice to Management

    The company once had a culture welcomed and encouraged everyone. Now its a love-it or leave-it attitude. Build a company that people love to be a part of and help them grow, rather than make them feel expendable and hanging more and more future ownership changes over their heads....and perhaps return to promoting from within rather than selecting outsiders to come in with senior and executive-level titles who look down their noses at seasoned employees.

  8. Helpful (3)

    "Former employee who is glad to be a former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kofax full-time

    Pros

    Some people are nice to work with.

    Cons

    CEO is terrible, benefits are awful, organization issues.


  9. Helpful (1)

    "Middle Management - having zero clue on what matters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Specialist in Irvine, CA
    Former Employee - Senior Technical Specialist in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kofax full-time (More than a year)

    Pros

    Great team members; synergy has been awesome!

    Cons

    When a key account has troubles, the upper (middle) management has a focus for the wrong reason. And, this takes away from what should be embraced; that is the actual issue at hand. Somehow/someway, middle management has been allowed to create bigger problems than that were there in the first place.

    Advice to Management

    Dissolve the ridiculous practice of middle-management poking into the "process" and let the people whom had been hired to do their job. Whatever notion there may be regarding the technical details...leave the details to those whom are hired to actually get sh*t done. Focus on how you (middle management) might deploy tools and/or means for the troops whom actually support the product/service offering.


  10. Helpful (1)

    "Senior Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kofax full-time (More than 5 years)

    Pros

    Medium Sized Software company located in Orange County

    Cons

    A toxic environment at the executive level

    Advice to Management

    Replace C level management


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