Kohl's Customer Service Associate Reviews | Glassdoor

Kohl's Customer Service Associate Reviews

Updated Jan 9, 2020

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3.4
69%
Recommend to a Friend
46%
Approve of CEO
Kohl's CEO Michelle Gass
Michelle Gass
7 Ratings
  1. "Wonderful place to work! All employees are extremely helpful"

    StarStarStarStarStar
    Current Employee - Customer Service Associate in Franklin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kohl's part-time for less than a year

    Pros

    Opportunities to move up, Great discounts. Wonderful environment

    Cons

    My drive is to long

    Advice to Management

    Keep up the good work!

    Kohl's2019-10-15
  2. "Great place to work for the holidays"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Mansfield, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Kohl's part-time for less than a year

    Pros

    lots of hours, flexibility to work late into the night, so busy the time flies

    Cons

    super busy--more work than can be done!

    Kohl's2020-01-10
  3. "its was my first job with Kohls"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Powell, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Kohl's part-time for more than a year

    Pros

    we can learn a lot inside...

    Cons

    they give less hours some times

    Kohl's2020-01-05
  4. "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kohl's part-time for less than a year

    Pros

    Flexible hours, discounts, customer service

    Cons

    Seasonal, lower end on wages

    Advice to Management

    Keep up the good work

    Kohl's2020-01-03
  5. "Just a part-time job"

    StarStarStarStarStar
    Current Employee - Customer Service Associate in Cartersville, GA

    I have been working at Kohl's part-time for more than 3 years

    Pros

    Most customers were pleasant if you got their needs taken care of quick enough

    Cons

    People could be unnecessarily rude, so you have to keep a thick skin

    Kohl's2019-12-11
  6. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Powell, OH
    Recommends

    I worked at Kohl's part-time for less than a year

    Pros

    Few managers are supportive and friendly. helpful in teaching . can learn new stuffs.

    Cons

    Too much work which was not explained during interview or training period. They appreciate the employees who bring credits. other employees are not appreciated much.

    Advice to Management

    Requesting to Encourage every employee, they are doing their best and everyone deserve recognition.

    Kohl's2019-12-04
  7. "Great place to work"

    StarStarStarStarStar
    Former Employee - Customer Service Associate 

    I worked at Kohl's part-time for more than 5 years

    Pros

    Managers care about employees, offer competitive pay

    Cons

    Push the idea of making customers get credit cards too often

    Kohl's2019-11-14
  8. "Typical retail job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Millville, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kohl's full-time for more than 5 years

    Pros

    The managers make or break the work environment

    Cons

    Poor pay, lots of unethical and bad managers throughout the company (I worked at four different store locations and saw it at each one at every level)

    Advice to Management

    Listen to your associates more (not just management)

    Kohl's2019-11-19
  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Chino, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kohl's part-time for more than 3 years

    Pros

    discounts, flexible hours, team work

    Cons

    lack of training, high turnover

    Kohl's2019-11-04
  10. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Georgetown, KY
    Recommends
    Positive Outlook

    I worked at Kohl's full-time for more than a year

    Pros

    Always worked with me on my schedule.

    Cons

    Pay could be better.

    Kohl's2019-09-13
Found 205 reviews