Kohl's Customer Service Representative Reviews | Glassdoor

Kohl's Customer Service Representative Reviews

Updated Jan 20, 2020

To filter reviews, or .

3.7
65%
Recommend to a Friend
74%
Approve of CEO
Kohl's CEO Michelle Gass
Michelle Gass
14 Ratings
  1. "Great pay great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kohl's full-time for less than a year

    Pros

    Hours, benefits , Pay, staff and people

    Cons

    None I can speak of

    Kohl's2020-01-21
  2. "working at kohls was okay"

    StarStarStarStarStar
    Former Employee - Customer Service Representative 

    I worked at Kohl's full-time

    Pros

    They did have pretty good discounts

    Cons

    They should have longer lunches

    Kohl's2020-01-16
  3. "Fun work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kohl's part-time for more than 3 years

    Pros

    Fun work environment Growth with in

    Cons

    None that company is pretty well rounded and great

    Kohl's2020-01-06
  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Approves of CEO

    I worked at Kohl's part-time for less than a year

    Pros

    Pleasant environment to work with good mgt

    Cons

    Wish salary was higher but you have to start somewhere

    Kohl's2019-12-12
  5. "Great unless it’s holiday season"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Kohl's part-time for more than a year

    Pros

    Great people to work with.

    Cons

    Holiday season in retail

    Kohl's2019-12-08
  6. "Good experience, great with college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Clovis, CA

    I worked at Kohl's part-time for more than 5 years

    Pros

    - They work with your college hours or at least try their best with accommodating you. - Good environment to be in. - Great learning experiences (especially in sales floor)

    Cons

    - Not enough hours to go by in certain months (Jan-Mar) - Mentally draining

    Advice to Management

    Management should try to understand and immerse themselves more into the floor and sales team to get a better understanding and hardships many associates can face.

    Kohl's2019-11-14
  7. "A good start for anyone's first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in La Habra, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Kohl's part-time for more than 5 years

    Pros

    -flexible hours -lots of training -excellent associate discounts

    Cons

    -retail customer culture is poor (wreck sales floor, hassle associates, etc.) -old and faulty equipment sometimes make tasks long and time-consuming

    Advice to Management

    Upgrade Wifi service in store to improve RF/Bluebird scanners functionality

    Kohl's2019-11-07
  8. "Not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Kohl's part-time for less than a year

    Pros

    Company culture and great management

    Cons

    Not enough hours and basic pay

    Kohl's2019-09-30
  9. "Kohl's Rocks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kohl's part-time for more than 3 years

    Pros

    Great place to work, nice coworkers

    Cons

    Pay is too low for expectations

    Kohl's2019-09-18
  10. "Love my Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Canton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kohl's part-time for more than 5 years

    Pros

    Flexible schedule, Great work environment,

    Cons

    Pay scale is on the low side. compared to other retailers.

    Kohl's2019-09-02
Found 130 reviews