Kroger Reviews | Glassdoor

Kroger Reviews

Updated April 23, 2017
1,005 reviews

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2.0
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Kroger CEO Rodney McMullen
Rodney McMullen
171 Ratings

1,005 Employee Reviews

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Pros
  • Flexible schedule in a industry that will forever thrive (in 232 reviews)

  • Flexible hours; Friendly staff; Safe work environment; (in 209 reviews)

Cons
  • Work life balance - More work with same/less resources (in 165 reviews)

  • Wages are barely above minimum wage to start (in 249 reviews)

More Pros and Cons

  1. "senority"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clicklist Associate in Katy, TX
    Former Employee - Clicklist Associate in Katy, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kroger part-time (More than a year)

    Pros

    the joy of giving customer satisfaction

    Cons

    job performance and senority are the past

    Advice to Management

    be fair not scared, and customer 1st not you 1st


  2. "I wish I never worked here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Courtesy Clerk in Fairborn, OH
    Current Employee - Courtesy Clerk in Fairborn, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kroger part-time (More than a year)

    Pros

    weekly pay (sometimes)
    most coworkers are great people I will truly miss

    Cons

    I'm a senior in high school and I'm not getting any of the time off I need for my school functions. My pay stub gets screwed up almost every other week, and sometimes I've gone without being paid for a week or two. I get very minimal hours and I've been scheduled while I'm either in school or when I am unavailable and have been yelled at for not showing up during those times when I've already communicated I could not be there. There are also a few of my coworkers who have become inappropriate with me and other female workers which management refuses to do anything about. I used to love my job but now its the bane of my existence.

    Advice to Management

    Listen to your employees and work with them before you lose all the good ones.


  3. "Ok job if you're young"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deli Clerk in Grand Prairie, TX
    Current Employee - Deli Clerk in Grand Prairie, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kroger part-time (Less than a year)

    Pros

    work with your schedule. Coworkers have a lot in common. If you're a good worker you are either appreciated (pro) or taken advantage of (con).

    Cons

    The managers act like Kroger is your whole life. It's very hard to leave. I am 23 and I told them that I don't feel that I have a future in the grocery industry. I put in my 2 week notice and they guilt me every day for wanting to leave. The manager sees you're a good worker and she takes advantage of you and if you're not a good worker she talks about you behind your back. I want to leave on good terms, but I'm so tired. I've been working there for 6 months and already ready to leave.

    Advice to Management

    Encourage young people to be more than just a grocery store manager. Encourage them to follow their dreams.


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  5. Helpful (1)

    "Assistant Customer Service Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Customer Service Coordinator in Columbus, OH
    Former Employee - Assistant Customer Service Coordinator in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Kroger full-time (More than 5 years)

    Pros

    Very good with training and personal development.

    Pretty forward-thinking. Kroger does not rest on its laurels and sees where the market is heading for future growth.

    Does truly care for its customers.

    Cons

    Everything is important at the same time. Am I focusing on Queuevision? Keeping the lines down at the service desk? Making sure we have the lot cleared of carts/the department is in order? Making sure people are using the mobile SCO attendant?Hawking credit cards? No staff to make it happen? Tough.

    Recruiting is impossible. Those who get hired quit shortly after due to burnout, then tell their friends who in turn do not apply.

    Compensation is terrible for new hires. Minimum wage minus one hour a week for union dues. Most of this I actually blame on the long-term associates themselves when they rate how they want the union to negotiate contracts (long timers vote to raise their pay while the new hires don't bother because they'll only be there for a year at most) but it further adds to the recruiting and burnout problem.

    Everything is focused on reaching the overall satisfaction score, even though you can only get that rating when a customer gives you a perfect five. That's all fine except for the many customers who rate a 4 and say "I'm never highly satisfied" or "I just came in to pick up some milk, nothing special." Que the self flagellation.

    From what I understand, this is mostly an issue in the central Ohio market and might not be indicative of Kroger as a whole.

    Advice to Management

    Breathe a little bit and find out what your true priorities are. Yes, brick and mortar retail is in a difficult spot right now and looking to the future is key (great job with expanding online/curbsite pickup.) Make sure you have the products in store at decent prices, treat your associates right and they'll take care of the customer. Distilling everything down to a score and beating people over the head with nastygrams gets talent - myself included - to go elsewhere.


  6. Helpful (1)

    "Treated like a resource, not a person"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Produce Clerk in Salt Lake City, UT
    Current Employee - Produce Clerk in Salt Lake City, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Kroger (Less than a year)

    Pros

    Smith's has lot of resources and opportunities for employees, and many benefits that increase with the more hours that you work for them. You will get promoted for working hard, but raises are few and far between; they are usually quick to demote those with a poor work ethic. If you happen to apply to an already healthy store, you will be fine.

    Cons

    It's a "work-to-win" system, as a new part-time employee will receive no benefits.
    Management is very apathetic towards employees, they want results, and don't care if your department is understaffed.
    The OSAT score that they push employees to strive for is an inherently broken system and promotes an unhealthy work environment.
    The willingness to work around your schedule for a college student is completely dependent on your department manager, you may or may not have a bad experience with that. No store consistency.
    A promotion will often lead to more responsibility with little compensation for the extra stress. Many managers are asked to transfer to other stores on a whim every few months.

    Advice to Management

    Smith's puts a lot of effort into training their staff for the sake of having their company associated with good customer service. But your employees are not drones to do as you say. If you want happy employees that want to "feed the human spirit" and are motivated to help customers, then treat them with respect. Stop pushing stressors further down the totem pole. If you want to know how to best run a department, trust and ask advice from people who actually work there, don't create more blind policy changes that would only have a beneficial effect for half of your stores.


  7. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Mesquite, TX
    Current Employee - Cashier in Mesquite, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kroger part-time (Less than a year)

    Pros

    There's air conditioning and it's not a dirty job.

    Cons

    -Overworked and underpayed.
    -I asked for a part time job and I'm working close to 40 hours a week at $7.75 an hour.
    -It is a very boring job because you do the same task all the time.
    -Customers are rude and feel entitled.
    -Co workers aren't close as friends.

    Advice to Management

    There is never enough cashiers or courtesy clerks working the front and the lines get really backed up. Also quit expecting maximum performance for minimum pay.


  8. "Treated like slaves"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grocery Bagger in Springfield, OH
    Current Employee - Grocery Bagger in Springfield, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Kroger part-time (Less than a year)

    Pros

    Managers are for the most part nice to you and you meet some nice people

    Cons

    You're treated like a slave and get paid next to nothing, you also get terrible hours if you have a busy schedule.

    Advice to Management

    Pay better wages and don't treat us as a resource


  9. "Pharmacy technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Technician in Dallas, TX
    Former Employee - Pharmacy Technician in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kroger part-time (Less than a year)

    Pros

    nice customers and environment overall

    Cons

    short staff and bad manager


  10. Helpful (1)

    "There were upsides and downsides"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Drug/GM Clerk in Atlanta, GA
    Former Employee - Drug/GM Clerk in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kroger part-time (Less than a year)

    Pros

    Union, Able to view work schedule and paycheck online and in advance, Brand Recognition, Fast Paced, Always something to do.

    Cons

    Rude and lazy Co-workers, Un-competitive pay, long hours, unreasonable expectations on occasion. The companies tries hard to maintain excellence in service and maintain a strong corporate culture, however due to low wages, turnover is high, and the employees who do stay, don't buy in to the culture or values and do the bare minimum AT ALL TIMES.

    Advice to Management

    Stop yelling at customers to switch lines to fit your queuing requirements, they do not like it.


  11. Helpful (1)

    "Its good for a "Starting out" job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - QuickList Associate in Stone Mountain, GA
    Former Employee - QuickList Associate in Stone Mountain, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kroger part-time (Less than a year)

    Pros

    You learn the layout of the store. Making personal shopping less tedious.
    You get a 10% discount with your employee discount.
    You learn a lot about foods and the process made to make it sellable.
    They are pretty lax about scheduling.

    Cons

    The pay is horrible for the amount of work you do.
    They can be very shady about how they decide to let you know when/IF they let you go.
    The managers are usually compiled of cliques.
    They will take full advantage of your strengths and won't pay you a dime more.

    Advice to Management

    Treat your employees with respect no matter the race.



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