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Kroll Reviews

Updated December 10, 2017
105 reviews

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2.7
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Emanuele “Manny” A. Conti
20 Ratings

105 Employee Reviews

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Pros
  • Diversity career progression mentoring work life balance compensation (in 7 reviews)

  • Great people to work with at research level (in 9 reviews)

Cons
  • Little to no encouragement or praise for a job well done, but constant highlighting of every mistake (in 6 reviews)

  • Long hours for less-than-stellar pay (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good starter company for industry"

    StarStarStarStarStar
    Former Employee - Sales Associate in Reston, VA
    Former Employee - Sales Associate in Reston, VA

    I worked at Kroll full-time (More than 3 years)

    Pros

    Great people to work with at research level

    Cons

    Workers rarely valued with emphasis always on bottom line


  2. Helpful (8)

    "A great first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Researcher in Reston, VA
    Former Employee - Compliance Researcher in Reston, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Kroll full-time (More than 3 years)

    Pros

    Compliance researchers in Reston are trained fairly rigorously, and it's a great opportunity for recent graduates to get industry experience and to sharpen their research and writing skills. You will learn a lot, and a lot will be expected of you. Most of the other researchers are very intelligent and highly educated, and come from a variety of international backgrounds. This is a good place to start your career in compliance, risk, investigations, consulting, etc.

    Cons

    The work gets old pretty quickly. There's not a lot of variety, and there seems to be an increasing focus on smaller, low budget, narrow scope batch projects that don't require a lot of independent thinking or creativity. As noted above, there are a lot of very intelligent researchers here, and their talents and skills aren't being utilized. There's a constant capacity issue, and researchers burn out pretty quickly. The pay and bonus structure means there's little to no reward for putting in long hours. Constant focus on seemingly unattainable revenue targets does not help morale, especially when most researchers are putting in ~50 hrs a week and there's almost always more work than we can comfortably handle.

    Advice to Management

    Focus on the capacity issue. When quality researchers leave, an effort should be made to replace them. Put more resources into recruiting, training, and compensating (!) quality employees and less into automation products.

  3. Helpful (4)

    "No opportunities for growth and development"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good entry level job, relatively high pay, you get to work on interesting cases

    Cons

    Long hours (sometimes until 7pm or even later);
    weekend work expected;
    poor work/life balance;
    unclear hiring system (general advice, stay away from HR);
    repetitive work;
    no opportunities for growth
    lack of vision for the company's development.

    The management doesn't invest in its employees...unsurprisingly, a lot of people leave every month.

    Advice to Management

    Invest in your employees. Prioritize people over reports.


  4. Helpful (5)

    "Drowning business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product in Reston, VA
    Current Employee - Product in Reston, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kroll full-time (More than 3 years)

    Pros

    I can not think of any.

    Cons

    The office is eerily silent and most colleagues walk by you without a greeting except for a few exceptions. You can take your salary and divide it by two, because the amount of hours you're forced to work. A few of the managers do not posses the temperament for supervisory positions. People have been there for over six years and have just recently been promoted to "manager" which should show that there's no opportunity for growth. Some managers work remotely and have their spies watching over you and reporting back. Beware. This all starts from the top, instilling fear in their managers and reinforcing the negative atmosphere. Some managers take advantage of strong work ethics to start working less and transfer the workload on to you.

    Advice to Management

    Tighten up. This isn't wall street.


  5. Helpful (6)

    "Long hours, management not leading by example, and"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Support Analyst in Reston, VA
    Former Employee - Implementation Support Analyst in Reston, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kroll full-time (Less than a year)

    Pros

    A paycheck was the only thing to look forward to.

    Cons

    The managers in the Technology and product department were horrible decision makers who made vague decisions and then blamed it on associates when it didn't work out. You were expected to put in 10-12 work hour days. I was accosted in the hallway for trying to leave at 6 pm after a 9 and a half hour workday. No one knows what they're doing and panic every time a client has an issue. They worked me until I was burned out and didn't let me take my vacation days. Their reason was "they were too busy for anyone to miss time". Terrible.

    Advice to Management

    Please stop throwing infantile popsicle parties. Stop shaming your staff in to washing the dishes! Stop promoting know-nothings to associate director/director. It makes the company look bad. Please make sure that no one is making anti-immigrant and xenophobic comments as I heard on more than one occasion where the Product team sits.


  6. Helpful (4)

    "Non Positive Outlook Micromanaged Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Consultant in Nashville, TN
    Current Employee - Fraud Consultant in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kroll full-time (Less than a year)

    Pros

    The hours including weekends and holidays off are the only pros I can think of with this company.

    Cons

    Please be very cautious of this company. The description of the job is very misleading and it is non-arguably a call center. The opportunity for "growth" is not possible and there is hardly any room for advancement (unless you want to be on the other side of the hall, doing the same thing, maybe just a bit less phone handling). There is no "investigation" that is conducted other than sitting on a computer, doing google searches and bs'ing the members as if they are receiving quality, top-notch feedback. I have no clue why they pay for a PI license, which is beneficial to you, but it is completely misleading and you do not use the license at all other than to say you are a licensed PI. The company claims they do not support micro managing, but listening to every call, critiquing your time down to a few seconds and monitoring your screens seems pretty micro managed to me. There is hardly any interaction between employees, most people seem to be in a zombie like state of mind and very robotic personalities. If you are an outgoing, positive person that is typically optimistic, I can assure you this place will have you questioning your existence. Management will point out every little mistake while hardly ever pointing out the positives, the training is long, boring and just flat out useless especially considering every month they have new information that is only relayed to employees in bits and pieces that don't serve useful for members. There is never a clear direct answer with any questions you have for management and they are stagnant on beating around the bush in terms of performance. Not much positives to say about this company, a huge disappointment and waste of time.

    Advice to Management

    Allow opportunity for growth and please refrain from micro managing it does not help with company rapport nor culture. Also, managers need to be cognizant of the negative feedback they are quick to deliver to employees while not upholding those same request. A lot of employees are not happy and it shows, you can't improve externally if internally needs serious adjustments.


  7. Helpful (3)

    "Sr Sales Executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kroll full-time

    Pros

    Professional company, good people and

    Cons

    Too many commission changes and travel

  8. "Analyst"

    StarStarStarStarStar
    Former Employee - Analyst in New York, NY
    Former Employee - Analyst in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kroll full-time (More than a year)

    Pros

    great environment to work in

    Cons

    Very laid back, not the biggest deals


  9. "Good, not Great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kroll full-time

    Pros

    Good starting job right after college.
    Allows you to use any language experience you have
    Great people to work with
    Has somewhat flexible hours and telecommuting allowed

    Cons

    Work-life balance isn't always great
    You only hear from your managers if something goes wrong, never any positive enforcement.


  10. Helpful (10)

    "What you make of it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Reston, VA
    Former Employee - Analyst in Reston, VA

    I worked at Kroll full-time (More than a year)

    Pros

    - It's a real adult job paying real money and benefits. Unlike whatever pittance most DC recent grads/interns were paid at their last gig (at think tanks, non profits, or on the Hill) prior to accepting this position, the main plus here is that it's actually true full-time employment with benefits included. If you didn't get into one of the couple dozen boutique DC "consulting" or PR firms right out of school, this is probably one of your best shots at making a viable career in this city with your IR or Poli Sci degree. If you think of this as the greatest internship in the world (see next bullet point below as well), then you'll be happy for the time being.

    - They train you. Many places refuse to hire anyone in this field that doesn't have a basic working knowledge of how to do this work. If you're a fresh grad (i.e. no prior work experience), that's basically a catch-22. This is one of the few places that will hire people like that and train them up from the very basics. If you want to maximize your next career move, taking this training and running with it is key.

    - Great fellow analysts/researchers : lots of promising, globally-minded, extremely talented young individuals to work with.

    Cons

    - Higher-level issues mostly go back to the earlier Chapter 11 debacle with the private equity owners, and subsequent sale to a distressed debt fund that somehow got itself put under SEC investigation ... But I doubt most of the low level employees are aware of that. Either way, though it's not the fault of the firm itself, it absolutely trickles down into a penny-pinching, short-term profit mentality that pervades the entire practice.

    -While the upper management the last few years was fairly decent, there remain a good percentage of hanger-ons in middle management ranks, and these are usually the folks who end up having the most interactions with the fresh researcher talent pool. The results are sometimes not pretty, especially in cases where team leaders are painfully less talented or qualified than many of the new employees they're ostensibly responsible for. This mismatch, coupled with the usual crushing workload inherent in the industry, predictably leads to very high turnover, the majority of it being voluntary departures due to burnout. As noted above, you can view this as the greatest internship in the world ... or a fairly demoralizing day job a lot of times.

    Advice to Management

    Treat your researcher pool like real adults, not kids at summer camp. Pizza parties and a paternalistic management culture will only sway employees temporarily when they're young and very fresh out of school. Anyone who is well-informed going knows that DD is just an increasingly tough industry facing downward market pressures everywhere, so there is no need to baby your employees or create a culture of denial about their workload reality. Emphasize your strengths (the valuable training provided, future opportunities, work experience offered), and don't pretend to be something you're not.


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