Kura Reviews
76% would recommend to a friend
(955 total reviews)
Brian Bannatyne
87% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great people Development through changing mindset Challenging Every day is different" (in 67 reviews)
- "The company were amazing throughout this difficult period, very quickly setting us up to work from home during the lockdown so that we could continue to operate as a business" (in 43 reviews)
- "Maybe a good one is that the staff are friendly and most of them are ready to help." (in 27 reviews)
- "Ive had over 10 different managers between my two job roles in 4.5 years working for the business." (in 31 reviews)
Ratings by Demographics
This rating reflects the overall rating of Kura and is not affected by filters.
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Found 955 of over 967 reviews
Updated Nov 29, 2023
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- 5.0Nov 25, 2022Resource Planning ManagerFormer Employee
Pros
Ability to make a difference in the overall business Competitive salary Good line management Approachable leaders
Cons
Office based (although are currently exploring options for hybrid working)
1
Kura Response9moHi and thank you so much for taking the time to leave us a review. We appreciate that you enjoyed your time with us and always take feedback into consideration. Kind regards
- 2.0Sep 13, 2022Customer Service AgentCurrent Employee, more than 3 years
Pros
Close to home and major roads
Cons
Shifts seem to be changed on a whim
3Kura Response2yThanks for your feedback. We do not change shifts 'on a whim' we notify a minimum of 4 weeks in advance and these are published on our planning system. If you need help accessing this please ask your line manager. On the parking and canteen, if you watched my recent vlog you will understand our position on both topics but if you have more that you would like to raise you can find details of your representative for the Employee Forum on the Bridge or can raise them through your line manager. Julie
- 3.0Jul 26, 2022Anonymous EmployeeFormer Employee, more than 5 years
Pros
Profession was always available if you had the right ethic
Cons
The communication between departments was poor and the amount of work required was in correlation with pay
Kura Response2yThank you for your review of Kura. We take feedback seriously as a company and appreciate the chance to learn about your experience so we can keep improving. Our aim is always to develop our people the best we can, so we're glad to hear that you felt the profession was available to you with the right work ethic. If you'd like to discuss further the issue of departmental communication, please don't hesitate to reach out at socialmedia@wearekura.com.
- 5.0Mar 14, 2022Project ManagerCurrent Employee, more than 8 yearsIrvine, CA
Pros
There are nice benefits ans perfect working condition
Cons
I don't have any cons that I can share
1Kura Response2yThank you so much for taking the time to leave us a review! We're so glad you enjoy your position with Kura. Kind regards.
- 3.0Jul 11, 2022Server/WaiterCurrent Employee
Pros
Good coworkers and decent management
Cons
If you're a server they have you do everything else, too.
- 5.0Mar 8, 2022ServerCurrent Employee, less than 1 yearFrisco, TX
Pros
Good! Great ! Awesome ! Positive ! Cool!
Cons
I’d just say it’s understaffed.
- 1.0Jun 2, 2022Complaints HandlerFormer Employee
Pros
Got paid on time each month
Cons
Low pay Terrible management No benefits Only promoted if your face fits
2Kura Response2yHello, thanks for your feedback. For many of our roles, we meet or are above the Foundation Living Wage (https://www.livingwage.org.uk/calculation) and provide advanced sick pay, maternity and paternity pay, as well as campaign incentives for many of our people, and we're sorry to hear about your experience. We'd like to hear more about your time with us, so please contact us at socialmedia@wearekura.com
- 4.0Nov 18, 2021ServerCurrent EmployeeFort Lee, NJ
Pros
Pay is decent. Good people.
Cons
Not enough hours. Too many servers. Pay can be low when not busy.
- 3.0Jan 28, 2022ServerCurrent EmployeeSan Diego, CA
Pros
nice people that are always fun to work with
Cons
poor tips and minimal compensation
1 - 3.0May 16, 2018Relationship ManagerCurrent Employee, more than 5 yearsGlasgow, DE
Pros
Excellent training opportunities and ok benefits
Cons
these only appear for people who start to appear higher up. Also salaries are quite low with little to no raises
2Kura Response6yThank you for your review. With over five years' experience here at Kura we would appreciate a little more insight into your time with the business, and this particular step within your career. Last year (with reference to our Customer Service Advisors) we invested across the board to provide a significant investment in salary. We believe that we are extremely competitive with regards to pay, and are certain that from an environment, location, benefit and package basis; that we offer a competitive proposition and are very 'pay-aware' in our market. We are of course always learning, and do take on board that this in an on-going challenge we face, in order to attract new talent and support our current employees. With regards to the benefits, ALL new starters receive: 1: A minimum of 28 days holiday, increasing every year as you grow with Kura 2: Competitive Company Pension, matched by us each month 3: Childcare Vouchers for our Kura parents 4: Secondment opportunities across all areas of the business 5: Discounted Gym Membership for a number of locations all over the UK 6: Access to the Kura ‘Total Rewards Scheme’, offering all staff the chance to save money when shopping, eating out, going to the cinema, travelling and more 7: Access to our 24 hour Employee Assistance Programme 8: An Occupational Heath Review, optional and available to everyone 9: The chance to take on our Management and Development Programme, offered to all employees, helping you to progress Of course we are always wanting to improve and will continue to look at what we can offer our staff. If you have a moment and would like to speak to the team directly about your experience then please do get in touch. We wish you the best of luck with your future role.
Kura Reviews FAQs
Kura has an overall rating of 3.9 out of 5, based on over 967 reviews left anonymously by employees. 76% of employees would recommend working at Kura to a friend and 69% have a positive outlook for the business. This rating has been stable over the past 12 months.
76% of Kura employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Kura 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Kura to be culture, management, career development and the cons to be benefits .
