Kura Reviews | Glassdoor

Kura Reviews

Updated May 23, 2017
40 reviews

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Full-time Part-time

2.4
Star Star Star Star Star
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Approve of CEO
Kura Managing Director Brian Bannatyne
Brian Bannatyne
18 Ratings

40 Employee Reviews

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  1. "Great call centre company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Glasgow, Scotland (UK)
    Current Employee - Team Manager in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time (More than 3 years)

    Pros

    They are a great employer, good progression and scope to try different roles,competitive salary, great work-life balance. Good leadership team with clear goals for the future

    Cons

    sometimes focus on negatives rather than positives


  2. "Amazing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Glasgow, Scotland (UK)
    Former Employee - Sales Advisor in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kura full-time (More than a year)

    Pros

    Our manager always thrived to get the best out of our team, she could lead with example

    Cons

    It would be helpful if all staff were treated equally

    Advice to Management

    Give some thought to your agents WHO DO there job looking after customers and not the ones who look like models and dont do the job correctly


  3. Helpful (1)

    "No better place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor Then Sales Advisor in Glasgow, Scotland (UK)
    Current Employee - Customer Service Advisor Then Sales Advisor in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time (Less than a year)

    Pros

    Many opportunities to climb the ladder, great structure and support.

    Cons

    May at times be left to own devices eventually been listened too once voice has been heard.

    Advice to Management

    Listen to employees more whilst taking on ther suggestions.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Kura is a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Current Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Greats place to work lots of progression for people, very friendly environment.

    Cons

    Canteen closes at 530 we work to 10pm


  6. "A place to grow and develop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    True career progression is second to none. Kura has provided me with invaluable skills and expierence which have been of a great benefit to me during my career

    Cons

    Canteen opening times can be frustrating as we are open till 10pm


  7. Helpful (1)

    "Making inroads"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Kura full-time

    Pros

    A number of key hires are really helping to build a positive brand with huge focus on putting people at the centre of the business.

    Cons

    Hangover from the previous iteration can sometimes impact the good work that is being done.


  8. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Glasgow, Scotland (UK)
    Current Employee - Customer Service Agent in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura (More than a year)

    Pros

    Great place to work, friendly people and a perfect atmosphere

    Cons

    cant think of any. but might be a little bit tensed sometimes

    Advice to Management

    listen to staff


  9. Helpful (1)

    "Improving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager
    Current Employee - Team Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good progression opportunities for those who work hard. Competitive salaries. Reasonable hours- no Sunday shifts and no night shifts.

    Cons

    Management is sometimes prone to knee jerk reactions.


  10. Helpful (1)

    "New jon"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Current Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    just started last month and training has been good. my trainer is really nice and supportive and they do help if you need it.
    Lots of different departments have been in to the group to talk over what goes on in the company like HR, recruitment and my team manager.

    Cons

    the training group are split up into different teams so you don't get to work with all the people you start with.

    Advice to Management

    too early to say

    Kura Response

    Feb 8, 2017 – Recruitment Team Leader

    Thank you for your feedback, we will pass this onto the relevant department.


  11. Helpful (1)

    "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    On site canteen? This is slightly subsidised by Kura, team that I'm in is amazing and funny.

    Cons

    Sometimes management can get a little overzealous if you've been in wrap up for more than 2 seconds but that's just the nature of call centers.


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