Kura Reviews | Glassdoor

Kura Reviews

Updated March 3, 2017
10 reviews

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Kura Managing Director Brian Bannatyne
Brian Bannatyne
2 Ratings

10 Employee Reviews

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  1. Helpful (3)

    "If you are joining RESPONSE at management level then think befor you make a decision"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Improvement in Glasgow, Scotland (UK)
    Current Employee - Business Improvement in Glasgow, Scotland (UK)
    Doesn't Recommend

    Pros

    Good for experience and developing skiils, good size company, good location

    Cons

    Poor in paying salaries, rewards or recognising employees. Not good for developing career within the company. Poor leadrship from the top

    Advice to Management

    Company needs a culture change


  2. Helpful (2)

    "Could be better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Glasgow, Scotland (UK)
    Current Employee - Customer Service in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Kura full-time (More than 5 years)

    Pros

    Working indoors. Most people were friendly. RHL offers younger people an opportunity to enhance their communications skills

    Cons

    1. It is a call centre but every one is crammed into it resembled a noisy chickencoop.
    2. Not enough "cool down time" in between calls. -Anyone who's ever worked in a call centre or in customer service in general knows that these roles are stressful. Having an assembly line of phones calls i.e. being understaffed, is not ideal for service levels, or customer or employee satisfaction.
    3. Employee's were expected to write notes while on call with the customer. I think it's obvious why this is a bad idea.
    4. No opportunity for advancement. Sure, one could rise to the heights of "team leader" which is one tier above "customer service rep" with a bit more responsability.
    5. No dignified recognition of employees. I once received a teddy bear!
    6. Tenure not valued; wages start low and stay low. I worked there for a few years and earned less than 7 pounds.
     7. Long hours. Working at anything for 12 hours days is lame. Even if I loved doing something, after being compelled to do it for 12 hours a day I would quickly come to despise it. Yes, I use the word compel, because people are compelled to "make a living".

    Advice to Management

    1. Reduce noise in the call centre.
    2. Allow some cool down time after every call. It is unnatural to serve people every minute for an entire shift.
    3. Allow employee's to write notes off call. (could be part of the cool down).
    4. Show more appreciation for employees. Make the work environment comfortable (decent equipment -chairs and headsets / quieter) Invest in employees via pay rises, other benefits (e.g. time off for exceptional service), and by offering employees meaningful training opportunities which would make them more valuable to the company.
    5. Short shifts (4 hours with option to work longer) with higher pay make more sense than a long shift with mediocre pay.
    6. RHL could be a pretty good place to work but the company seems to have a puritan work ethic and is perhaps blinded by profit which it does not seem to share with the staff. In my experience, RHL was not a bad place to start but it seems to be a company that people will plod along at until something better comes along but what is worse is that the company seems to be ok with that.


  3. Helpful (3)

    "Awful Equipment and Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kura full-time

    Pros

    Good work colleagues, and to be fair the four weeks of training was informative and well structured although this was done by the outsourced company itself.

    Cons

    The targets are unrealistic, the managers are all power-crazed to the point of breathing down your neck if you go only a few mins over the call target time. The offices are cramped and loud, and you are publicly named and shamed on the massive "KPI Boards" around the work floor.

    Advice to Management

    Staff are not children. They don't need to be shamed if they don't do something right first time. Your targets mean that no customer gets first time resolution of problems, as staff are so desperate to get them off the phone ASAP.


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  5. Helpful (1)

    "consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Glasgow, Scotland (UK)
    Former Employee - Consultant in Glasgow, Scotland (UK)

    Pros

    Travel to many customer sites

    Cons

    Some red tape and re-organisations

    Advice to Management

    none


  6. Helpful (1)

    "Outbound Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Agent in Glasgow, Scotland (UK)
    Former Employee - Outbound Sales Agent in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kura part-time (Less than a year)

    Pros

    Good training programme which was well structured and delivered by an engaging training. Shift patterns were also flexible. Good team atmosphere on the floor.

    Cons

    Very pressured selling atmosphere with managers often singling out one individual to ensure they made sales. Managers were only interested in people who made lots of sales rather than supporting those who failed to meet their targets.

    Advice to Management

    Ensure that workers feel supported at all times and focus less on targets and more on ensuring that customers are receiving the best possible customer service.


  7. Helpful (1)

    "CI Role at response"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Continuous Improvement Manager in Glasgow, Scotland (UK)
    Former Employee - Continuous Improvement Manager in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kura (Less than a year)

    Pros

    great focus on people and results

    Cons

    poor communications on company changes

    Advice to Management

    communicate, communicate, communicate


  8. Helpful (1)

    "Outbound sales"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice people that work their

    Cons

    Sales targets and scripting, moral can sometimes be low if sales targets are not getting met

    Advice to Management

    Change scripting


  9. Helpful (1)

    "Major concerns, with little improvement."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Current Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kura full-time (More than a year)

    Pros

    So short-staffed that overtime rates are high, and always available.
    Canteen is reasonable.
    Reasonable hourly wage.

    Cons

    Management is very hit or miss. Most managers are extremely focussed on micro-managing.
    Employees have little to no interaction with payroll, planning or HR, and questions are all routed through management, who may or may not actually pass it on.
    If you aren't very friendly with someone in recruitment, your chances of advancement are minimal.

    Advice to Management

    Allow employees to directly query other departments, and ensure that you know what employee's medium/long term goals are.

    Kura Response

    Jan 26, 2017 – Recruitment Team Leader

    Thank you for your feedback and I’m sorry to hear you did not have the best experience, if you’d like to contact us at recruitment.team@wearekura.com we can address your query directly, thanks.


  10. Helpful (2)

    "Still Response just re-branded."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Current Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent canteen,shift patterns aren't too bad

    Cons

    This company is all glitz and no substance.Ive been working there for a short period,training was good,but totally different to what actually happens on the sales floor.Managers are so focused on stats,they have very little time for staff in any way at all.The support you get from floor walkers is hit or miss to the point where you feel stupid if you ask a question.Out of the 12 people in the training group,there are 4 left after two months.Its a very stressful job with no support for staff.

    Advice to Management

    Make sure there are enough staff to support new staff as you must be throwing money awayvwith such a high turnover rate.

    Kura Response

    Feb 6, 2017 – Recruitment Team Leader

    Thank you for your feedback and we are sorry to hear you did not have the best experience. We would like to be able to discuss this further if you’d like to contact us at HR@wearekura.com, thanks.


  11. Helpful (2)

    "Scottish power"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Kura full-time

    Pros

    Good canteen friendly staff mostly hours are good

    Cons

    Micro management is awful been there 2 years have had a few managers my recent one doesn't seem to know I exist, constantly moved departments, goal posts change every day, at this moment I don't even know what my department or job description is
    No COMMUNICATION what so ever
    Holidays are a joke but nothing is ever resolved on that

    Advice to Management

    Communicate with the staff, more positive feed back needed for morale
    Definetly a holiday system review needed

    Kura Response

    Mar 6, 2017 – Recruitment Team Leader

    Thank you for your feedback, we will pass this onto the relevant department. If you would like to discuss any of the matters further please contact recruitment.team@wearekura.com



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