Kura Reviews | Glassdoor

Kura Reviews

Updated December 9, 2017
63 reviews

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2.8
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Kura Managing Director Brian Bannatyne
Brian Bannatyne
34 Ratings

63 Employee Reviews

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Pros
  • Wage is good in comparison to other call centre roles (in 3 reviews)

  • Good for experience and developing skiils, good size company, good location (in 3 reviews)

Cons
  • Still a misconception of just a call centre however so much more to offer (in 6 reviews)

  • Put it on a promise' is used when no one can be bothered to really help a customer (in 3 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time (More than a year)

    Pros

    A new company that's going places. Lots of development and promotion opportunities as company is growing with new clients. Easy to get to as city centre and new desks being put in so you've got more space.

    Cons

    New shifts give more flexibility would like to see more of this

    Advice to Management

    Keep focusing on the people


  2. Helpful (1)

    "Hostile environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kura full-time

    Pros

    ????? Erm mm not much

    Cons

    Everything just not enough time in training

    Advice to Management

    More training

  3. "Awful company avoid!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Glasgow, Scotland (UK)
    Former Employee - Customer Service in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kura full-time (More than a year)

    Pros

    Nice co-workers
    Ok canteen
    Good location

    Cons

    Where to start? Invited along for an interview, badly managed, the interviewers were running about like headless chickens.

    Far too much emphasis on vetting, digging into your background, and social media, less time with one on one, a company that cares? Don’t make me laugh!

    Mediocre training with systems that technically should be in a museum.

    In their “training school” you get told different things.

    Management lack people skills, their image is far more important than their substance.

    High staff turnover.
    Unrealistic targets, you can get a Record of Discuss for the most mediocre of things.

    The usual Call Centre rhetoric, promise you the world, then the attitude changes once your on the Call Centre floor.

    Long strenuous shift patterns, holidays also rarely available.

    Wrong pay, sometimes you weren’t paid at all.

    Nepotism

    My advice, run like hell!

    Advice to Management

    The vetting system is way OTT, a disclosure, credit and reference check is more suffice, you’re not MI5 you’re a Con Centre with minimum wage workers.

    Less focus on targets, more focus on trading, actually WORK for your salaries instead of standing around gossiping.


  4. "Diffrent rules for diffrent people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kura full-time (More than 3 years)

    Pros

    Better than no job - just

    Cons

    One rule for one, a differant one for someone else

    No progression

    Lies about pay reviews

    Advice to Management

    Treat everyone the same regardless of what football team they support


  5. "Not just another call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Glasgow, Scotland (UK)
    Current Employee - Team Manager in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time (More than 3 years)

    Pros

    Great career opportunities and all about people

    Cons

    Still a misconception of just a call centre however so much more to offer


  6. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Glasgow, Scotland (UK)
    Current Employee - Team Leader in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time (More than 5 years)

    Pros

    pay , incentives and working environment

    Cons

    shifts - long hours

    Advice to Management

    currently in management role at the moment , i feel supported and want nothing to change


  7. "Team Leader Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Glasgow, Scotland (UK)
    Current Employee - Team Leader in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time

    Pros

    I have been working for Kura for 2 months now , I moved from one of Kuras clients too Kura due to the opportunities available . With such large campaigns there are lots of opportunists to progress within operations and training. We have a future managers development program which assist agents with progressing through out the company and getting the support they need. For managers there are also various courses you can attend to improve your skills and get you ready for further progression. Agents also get time off the phones each week for coaching and 1-2-1's

    Cons

    Shift pattern however these are currently under review

  8. "Service Excellence Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Excellence Analyst in Glasgow, Scotland (UK)
    Former Employee - Service Excellence Analyst in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kura full-time (More than 3 years)

    Pros

    Great atmosphere
    Easy to progress

    Cons

    Communication needs to improve and better training

    Advice to Management

    Communication needed to improve


  9. "Kura The Company who Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time (More than 5 years)

    Pros

    Friendly working environment, Regular reward schemes, Fun theme days, Part of a Caring Team, Dress Down Days

    Cons

    Challenging Customers, Advisors who expect to much, Management team not on floor enough

    Advice to Management

    Spent Time with Call staff, Keep up the Great Work


  10. Helpful (2)

    "Call centre sweatshop - dark satanic mill of the 21st century"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Move In/Out Agent in Forres, Scotland (UK)
    Former Employee - Move In/Out Agent in Forres, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kura full-time (More than a year)

    Pros

    Fine enough canteen. some of the people you work with are quite nice. the first 4 weeks of training are easy going and friendly before hell begins.

    Cons

    Kura employs a lot of PR and Marketing idiots to make them seem like they are different from other call centres and value the employees. THIS IS A LIE. It is like every other call centre.

    Managers are deeply interested in micromanagement. They are not interested in taking calls or doing work but will badger you at every opportunity. I was stressed out on my first day at phones as training was inadequate for the level of complaints. I was humphed and moaned at for needing a minute to compose.

    Seen stressed or upset agents moaned at or put down by managers because of stats rather than treating them as a person. You are treated like a number.

    Recruitment underplays how much is sales orientated. You are measure constantly for how much new sales you make. Recruitment in the interview underplays the sales aspect.It is outright misleading. Within a week of being of phones managers were whining that we weren't doing enough sales.

    Was informed we would be doing move in and move outs for Scottish Power. Training was absolutely inadequate. Almost every call was someone complaining about service. it was a nightmare.

    You are monitored for toilet breaks, lunch breaks, everything. If you are late to start you are disciplined. if you are kept past finishing time on call you receive nothing in return as you don't have bargaining power. Told this is standard for call centres, but IT SHOULDN'T BE.

    Managers are a clique. Either be a sycophant or charm one to progress. Nepotism at its worst.

    Advice to Management

    Just give up


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