L.A. Care Health Plan Reviews | Glassdoor

L.A. Care Health Plan Reviews

Updated May 25, 2017
89 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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L.A. Care Health Plan Chief Executive Officer John Baackes
John Baackes
22 Ratings

89 Employee Reviews

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Pros
  • They encourage work/life balance (in 10 reviews)

  • downtown locations, able to use public transportation, good benefits, decent pay (in 7 reviews)

Cons
  • The business has become more top heavy and a bureaucratic feel is creeping in (in 7 reviews)

  • The integrity of some upper management is questionable as to their objective to bring in outside staff instead of mentoring current staff (in 7 reviews)

More Pros and Cons

  1. "Exciting place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Los Angeles, CA
    Current Employee - Senior Director in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L.A. Care Health Plan full-time (More than 3 years)

    Pros

    On the leading edge of health care with a compelling mission.

    Cons

    Uncertainty regarding the future of health care in the U.S.


  2. "Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at L.A. Care Health Plan full-time (More than a year)

    Pros

    Growth. Constant Change. Restructuring. Passionate staff. Mission driven for vulnerable populations.

    Cons

    Lack of accountability for processes. Missing Service Level Agreements to standardize accountability. The integrity of some upper management is questionable as to their objective to bring in outside staff instead of mentoring current staff.

    Advice to Management

    Honest transparency is key. Line staff should be kept informed of changes.


  3. Helpful (4)

    "From heaven to hell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at L.A. Care Health Plan full-time (More than 8 years)

    Pros

    Initially we had a dynamic executive management - lean and mean and dedicated to the mission and growth / development of the company and totally committed to the health and well being of the member beneficiaries. I loved my employees and co workers. Heaven...

    Cons

    Over the years it has spiraled down to a top heavy, micro-managed, 2 faced, back stabbing company that has continually used favoritism, hired minimally qualified people to oversee those who have more education and experience than they do, and some of the senior management have gone so far as to make false acusations to get people to quit or be fired so they can be replaced with a friend or family member. They will even threaten the good managers with disciplinary action if they don't throw an employee under the bus. Going to HR is useless - even as middle management because they do not care what is legal or ethical - it is all CYA.

    Advice to Management

    Sometimes being progressive means learning from history. Maybe it is time to look back at a time when L.A.CARE worked like a well oiled machine and use that as your foundation for future growth and development of the company. Allowing egomaniacs and power mongers to continue in senior and executive management positions and drive out those who are still dedicated to the underserved population is atrocious. And while we are at it, clean house in HR and start over.


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  5. Helpful (1)

    "Nice people - poor management ( at the time, it's mostly new now)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at L.A. Care Health Plan full-time (More than a year)

    Pros

    Almost everyone was great to work with and tried to be as helpful as they could. Nice hard-working people. Benefits were ok.

    Cons

    The company was very compartmentalized and the right hand rarely knew what the left was doing. There is new management now...so who knows how things are. Too big to fail...

    Advice to Management

    Pay more/better attention to your lower level employees, the once that do most of the actual work.


  6. Helpful (2)

    "LA Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook

    I worked at L.A. Care Health Plan full-time (Less than a year)

    Pros

    Competitive pay, good benefits.

    Cons

    Expensive parking, dtla location


  7. Helpful (7)

    "Get it together and your employees will be loyal!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Los Angeles, CA
    Former Employee - Member Service Representative in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at L.A. Care Health Plan full-time (Less than a year)

    Pros

    They have awesome benefits, incentives and rewards for their employees. The pay is pretty good.

    Cons

    Overtime is mandatory and everyday!! The micromanaging is ridiculous. Every second of every minute is accounted for. They monit or how long your bathroom or water breaks are! They count your 15 minute breaks to the last second, so you'd better not be 20 seconds late! Supervisors and leads walk around with walkie talkies checking on staff to make sure they are working and on the phones.

    Advice to Management

    Get some profesional supervisors and leads! Not these ghetto people with no education who worked their way up and had to step on everyone to get there. They try to intimidate the staff just because some of the staff have higher education than they do. If all the people quitting tell you about their horrible experiences, maybe you guys should start listening!


  8. Helpful (3)

    "Grievances and Appeals Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Grievance and Appeals Specialist in Los Angeles, CA
    Former Employee - Grievance and Appeals Specialist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at L.A. Care Health Plan full-time (More than a year)

    Pros

    Set schedule with major holidays off. Good team environment.

    Cons

    Management turnover, training is really bad (a lot of self-learning)


  9. Helpful (2)

    "Senior Survey Data Analyst / Biostatistician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Survey Data Analyst in Los Angeles, CA
    Current Employee - Senior Survey Data Analyst in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L.A. Care Health Plan full-time (More than 5 years)

    Pros

    Largest National Medicaid Health Plan in US. Experience is invaluable. State of the art software experience.

    Cons

    A lot of work. Excessive management. 3-1 ratio, managers to employees that work.

    Advice to Management

    Higher managers that not only manage, but have expertise in subject matter.


  10. Helpful (2)

    "Strong Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Los Angeles, CA
    Current Employee - Project Manager in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at L.A. Care Health Plan full-time (More than 3 years)

    Pros

    CEO is very knowledgeable and cares about the employees. Great work/life balance. Worthy mission, and concern for the community. Attractive offices located near DTLA.

    Cons

    Headquarters is crowded so elevators take long. Certain Cliques get ahead.

    Advice to Management

    Don't promote favorites without even advertising the job, or interview others if you have already decided to promote a favorite. This lowers morale.


  11. "NA"

    Star Star Star Star Star
    Former Employee - Technical Test Lead in Los Angeles, CA
    Former Employee - Technical Test Lead in Los Angeles, CA

    I worked at L.A. Care Health Plan full-time (More than a year)

    Pros

    Learning and Good working Culture

    Cons

    there is no Cons right now to specify


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