L.L. Bean Reviews

Updated Aug 11, 2020

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3.7
72%
Recommend to a Friend
76%
Approve of CEO
L.L. Bean PRESIDENT AND CEO Stephen Smith (no image)
Stephen Smith
122 Ratings
Pros
Cons
  • "Low pay, low hours for seasonal/part-time(in 19 reviews)

  • "It could be stressful and some customers were extremely rude, but that's just a part of all customer service(in 12 reviews)

More Pros and Cons
  1. "Seasonal Sales Rep"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Freeport, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L.L. Bean part-time for more than 3 years

    Pros

    Flexible Fun Discount Employee Store Have done this a number of years. It’s fun, and I particularly like helping Senior Citizens - who call in instead of ordering online. Get a discount on my LL Bean Christmas Shopping; and can also go to the legendary LL Bean Employee Store. (Yes, I’ve bought brand-new jeans for twenty-five cents!)

    Cons

    Grouches - mainly from New York & New Jersey! I joke with supervisors every year that I would take a Cut In Pay if the system would screen out callers from New York & New Jersey (95% extremely rude!)

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  2. "review"

    5.0
    Former Employee - Sales Associate 

    I worked at L.L. Bean part-time

    Pros

    fun and relaxed workplace with fair pay

    Cons

    not too much schedule flexibility


  3. "Not what it use to be"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Picker/Packer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at L.L. Bean full-time

    Pros

    flexible schedule, and discounts are good

    Cons

    No longer carries the same values about employees as they once did.

  4. "Great Teams and Atmosphere. Slow to Change."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Systems Analyst in Freeport, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L.L. Bean full-time for more than 10 years

    Pros

    1. Great people and Teams 2. Annual Company Performance Based Bonus 3. Unique Benefits (Employee Store, outdoor equipment rentals, company owned camps)

    Cons

    being a 110+year old company with many employees who have been in the company for 20 or more years means there is a strong culture embedded in history and "the way we've always done things." As a result change is difficult and slow. it has gotten better in the last 4-5 years, but still has a long way to go.

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  5. "Life is better outdoors :)"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Department Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at L.L. Bean full-time for more than 3 years

    Pros

    Great company, great values, great products!

    Cons

    Recently made company wide lay-offs.

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  6. "Independence and ownership even at ground-level positions"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in West Lebanon, NH
    Recommends
    Positive Outlook

    I worked at L.L. Bean part-time for more than a year

    Pros

    1. The company is easy to stand behind. They are honest and transparent, so most interactions with customers reflect those core values and are therefore really pleasant. 2. Ownership - even as a sales associate, you are given a high degree of autonomy to resolve customers' issues or meet their needs, which is really empowering and makes the work more interesting and engaging

    Cons

    1. Not a ton of room for growth if you don't have previous management experience.

  7. "Warehouse Worker"

    5.0
    Former Employee - Warehouse in Freeport, ME
    Recommends
    Positive Outlook

    I worked at L.L. Bean full-time for less than a year

    Pros

    Culture, management style, team oriented

    Cons

    the job can get old

  8. "Great company that CARES!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in Freeport, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L.L. Bean part-time for less than a year

    Pros

    Competitive pay, room for growth, and benefits

    Cons

    Old POS system, have to wear a uniform

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  9. Helpful (2)

    "Top down culture"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at L.L. Bean full-time for more than 8 years

    Pros

    employee discount, coworkers, commitment to the state of Maine, Steve Smith.

    Cons

    The new CEO's vision of the company has not penetrated throughout the entire organization. It is still a top down environment. You are to do as you are told and not question decisions. Be aware of some of the old school departments.

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  10. "Friendly company, Little room for growth"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Burlington, MA

    I have been working at L.L. Bean part-time for more than a year

    Pros

    Friendly enviroment, caring management, laid back culture

    Cons

    Minimum wage, little room for growth, awkward security procedures entering and leaving store

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