L.L. Bean 328 Reviews | Glassdoor

L.L. Bean Reviews

Updated March 16, 2017
328 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Stephen Smith
24 Ratings

328 Employee Reviews

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Pros
Cons
  • Little room for advancement: nepotism is rampant, best way to get ahead is to be related to a manager (in 11 reviews)

  • It was not easy to become a year round part time or full time employee (in 10 reviews)

More Pros and Cons

  1. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Victor, NY
    Current Employee - Associate in Victor, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L.L. Bean part-time (Less than a year)

    Pros

    Great people to work with

    Cons

    Processing the returns can be disgusting


  2. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in McLean, VA
    Former Employee - Retail Sales Associate in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at L.L. Bean part-time (More than a year)

    Pros

    Customers are fantastic, very friendly as the company has one of the best customer service for customers. Quality products (reason they have been in business for 100 years) so it makes it easy to sell. Also, co-workers are helpful and management is quite accommodating to creating a schedule that works for the employee . Nice company.

    Cons

    As in all retail positions, some weekends may be required but quite flexible on the hours

    Advice to Management

    Nice company!


  3. Helpful (1)

    "Worked at a high level and made no gains. Why did i bother."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Return Desk Associate in Freeport, ME
    Former Employee - Customer Service/Return Desk Associate in Freeport, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at L.L. Bean part-time (More than a year)

    Pros

    Flexibility. Estore and other discounts although they have lowered the discount on many products.

    Cons

    They seem to hire by seniority instead of by who is doing the best job. Team leaders have no clue how to do the job people under them are doing.

    Advice to Management

    Hire based on qualifications


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  5. Helpful (2)

    "Good employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at L.L. Bean full-time

    Pros

    Employee discount
    Good work/life balance
    Stakeholder philosophy

    Cons

    Traditional corporate environment
    Limited growth opportunities


  6. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Danbury, CT
    Current Employee - Sales Associate in Danbury, CT
    Recommends
    Approves of CEO

    I have been working at L.L. Bean part-time (More than a year)

    Pros

    Loyalty to the employees and customers.

    Cons

    Not ideal hours. Late shifts till 2 am for display set-ups


  7. "Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at L.L. Bean (More than 8 years)

    Pros

    The benefit is that you work with nice coworkers that value the meaning of TEAMWORK! We work well together to accomplish goals.

    Cons

    Some management team members are very dishonest and they can really go out of their way to make one feel uncomfortable. You really wonder if that I care tip line is really confidential.

    Advice to Management

    Really take the time to listen to your coworkers and help them feel more comfortable doing the job and encourage them to think outside the box and praise your management team for positive outcomes


  8. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Bloomington, MN
    Current Employee - Sales Representative in Bloomington, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L.L. Bean part-time (More than a year)

    Pros

    Great co-workers, great products, and great management have really helped facilitate the success the company has seen for more than one hundred years.

    Cons

    Few benefits for part timers, a lower wage, lack of product training for employees.

    Advice to Management

    Provide time and resources for employees to learn about the products the company sells to improve sales and confidence between customers and reps.


  9. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Freeport, ME
    Current Employee - Customer Service in Freeport, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at L.L. Bean part-time (More than 8 years)

    Pros

    Fellow employees, can pick up extra hours most times of the year, employee store benefits, can apply for higher paying positions in cs without regard to education level.

    Cons

    Low hourly pay in customer service, will send employees home early if daily business slows (lack of work), shift length have shortened over the years, benefits decreased, do not give employees company gifts as in past, except for 1 program most recognition programs diminished to nothing, used to give thank you gifts which they no longer do, profit sharing of past changed to bonus gift of an miniscule amount.

    Advice to Management

    Instead of investing in new stores in such an aggressive manner each year, take a year off and focus on developing your employee base by stabilizing their hours, increasing pay and benefits, offering a program whereby employee suggestions can be considered and implemented (when appropriate), remember these are the people who have remained loyal to the company and continue to supply a top notch customer service experience for Bean's customer all year round...a major reason why many people continue to shop at LLBean. Improve stock levels to improve customers shopping experience. Offer a line of Made in the USA clothing, customers keep asking for this and say they will pay more, trust them!


  10. "Sales Associate"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at L.L. Bean part-time (More than a year)

    Pros

    Very flexible on work schedule, company treats its employees well

    Cons

    not a lot of hours


  11. Helpful (1)

    "Not a fan"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Slacker in McLean, VA
    Former Employee - Lead Slacker in McLean, VA
    Negative Outlook
    Disapproves of CEO

    I worked at L.L. Bean part-time (More than 3 years)

    Pros

    I didn't find anything worthwhile imo, if I had to say something positive you meet some nice people. It depends on where you work in the store and what relationship you have with management.

    Cons

    Management,pay,hours,schedule,training,career advancement,retail customers, raises, high turnover,redundant processes, in flexible, store policies,backstabbing culture,weak leadership,company vision,wasteful use of resources, store safety, computer programs

    Advice to Management

    Train management,pay more, hire more employees during peak periods.



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