L.L. Bean Reviews | Glassdoor

L.L. Bean Reviews

Updated April 24, 2017
331 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Stephen Smith
25 Ratings

331 Employee Reviews

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Pros
Cons
  • Little room for advancement: nepotism is rampant, best way to get ahead is to be related to a manager (in 11 reviews)

  • It was not easy to become a year round part time or full time employee (in 11 reviews)

More Pros and Cons

  1. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Portland, ME
    Former Employee - Customer Service Representative in Portland, ME
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at L.L. Bean part-time (Less than a year)

    Pros

    Great people and great company benefits.

    Cons

    I can't think of any.


  2. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Victor, NY
    Current Employee - Associate in Victor, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L.L. Bean part-time (Less than a year)

    Pros

    Great people to work with

    Cons

    Processing the returns can be disgusting


  3. "Like any other job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Footwear Sales Associate in Victor, NY
    Former Employee - Footwear Sales Associate in Victor, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at L.L. Bean full-time (Less than a year)

    Pros

    Good discounts, decent hours, good management and scheduling.

    Cons

    Sometimes understaffed, some team leads were a bit stiff and acted as if they were above everyone else. Workplace drama overshadowed productivity.


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  5. Helpful (4)

    "Worked at a high level and made no gains. Why did i bother."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Return Desk Associate in Freeport, ME
    Former Employee - Customer Service/Return Desk Associate in Freeport, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at L.L. Bean part-time (More than a year)

    Pros

    Flexibility. Estore and other discounts although they have lowered the discount on many products.

    Cons

    They seem to hire by seniority instead of by who is doing the best job. Team leaders have no clue how to do the job people under them are doing.

    Advice to Management

    Hire based on qualifications


  6. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in McLean, VA
    Former Employee - Retail Sales Associate in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at L.L. Bean part-time (More than a year)

    Pros

    Customers are fantastic, very friendly as the company has one of the best customer service for customers. Quality products (reason they have been in business for 100 years) so it makes it easy to sell. Also, co-workers are helpful and management is quite accommodating to creating a schedule that works for the employee . Nice company.

    Cons

    As in all retail positions, some weekends may be required but quite flexible on the hours

    Advice to Management

    Nice company!


  7. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Danbury, CT
    Current Employee - Sales Associate in Danbury, CT
    Recommends
    Approves of CEO

    I have been working at L.L. Bean part-time (More than a year)

    Pros

    Loyalty to the employees and customers.

    Cons

    Not ideal hours. Late shifts till 2 am for display set-ups


  8. Helpful (1)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Bloomington, MN
    Current Employee - Sales Representative in Bloomington, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L.L. Bean part-time (More than a year)

    Pros

    Great co-workers, great products, and great management have really helped facilitate the success the company has seen for more than one hundred years.

    Cons

    Few benefits for part timers, a lower wage, lack of product training for employees.

    Advice to Management

    Provide time and resources for employees to learn about the products the company sells to improve sales and confidence between customers and reps.


  9. Helpful (3)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Freeport, ME
    Current Employee - Customer Service in Freeport, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at L.L. Bean part-time (More than 8 years)

    Pros

    Fellow employees, can pick up extra hours most times of the year, employee store benefits, can apply for higher paying positions in cs without regard to education level.

    Cons

    Low hourly pay in customer service, will send employees home early if daily business slows (lack of work), shift length have shortened over the years, benefits decreased, do not give employees company gifts as in past, except for 1 program most recognition programs diminished to nothing, used to give thank you gifts which they no longer do, profit sharing of past changed to bonus gift of an miniscule amount.

    Advice to Management

    Instead of investing in new stores in such an aggressive manner each year, take a year off and focus on developing your employee base by stabilizing their hours, increasing pay and benefits, offering a program whereby employee suggestions can be considered and implemented (when appropriate), remember these are the people who have remained loyal to the company and continue to supply a top notch customer service experience for Bean's customer all year round...a major reason why many people continue to shop at LLBean. Improve stock levels to improve customers shopping experience. Offer a line of Made in the USA clothing, customers keep asking for this and say they will pay more, trust them!


  10. Helpful (3)

    "It's not what it used to be."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Worker in Freeport, ME
    Current Employee - Warehouse Worker in Freeport, ME
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at L.L. Bean part-time (More than 10 years)

    Pros

    Employee Store, employee discount at time of writing this, great place if you are a "yes" person, non union,

    Cons

    As a 15 year vested regular part time A employee, I was told to find other employment, since the end time of shift conflicted with picking up my children. Healthcare package, I pay the fine first, its cheaper. Advancement, only if you are a "yes" man and you not speak against those in power. Morale, its dead flat. Many long timers have been backstabbed recently, by means of job change to only see brand new people have taken their job. Their own inside job market pay analysts say that LLB is paying within 1% of job market value, refuses to be assessed by outside analysts. Currently going through multimillion dollar business transformation, expecting PTO to be reduced, tuition reimbursement to be reduced, discount to be reduced again, expecting higher healthcare costs, and also looking at fewer full time positions. Recent hourly pay reductions. Internal job postings are predetermined, and if your not that selected one, then your wasting your time.

    Advice to Management

    While the customer is the one who provides the capital, it is the hourly employee who provides service to them. A lot of dedicated 10 year plus regular employees have given up on this company, and the "family and vip" have shown no concern other than their salaried pay and bonus money. There is untapped potential working in the "dirty areas", that are leaving and becoming prized successful employees at other companies. There are too many hands in the coffers, and way too many irons in the fire. Start looking at the employees that you have left, who are trying to make advancements in the company. Start investing in the employees who want more from their job. Stop having the cliques of lower level management, who promote people who agree to their own (low level management) agenda. The "Stakeholder Concept" and Company Values are only now a memory, for the company holds the employee at the bottom of the barrel.


  11. Helpful (2)

    "Not a fan"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Slacker in McLean, VA
    Former Employee - Lead Slacker in McLean, VA
    Negative Outlook
    Disapproves of CEO

    I worked at L.L. Bean part-time (More than 3 years)

    Pros

    I didn't find anything worthwhile imo, if I had to say something positive you meet some nice people. It depends on where you work in the store and what relationship you have with management.

    Cons

    Management,pay,hours,schedule,training,career advancement,retail customers, raises, high turnover,redundant processes, in flexible, store policies,backstabbing culture,weak leadership,company vision,wasteful use of resources, store safety, computer programs

    Advice to Management

    Train management,pay more, hire more employees during peak periods.



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