L.L. Bean Reviews | Glassdoor

L.L. Bean Reviews

Updated July 20, 2017
353 reviews

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353 Employee Reviews

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Pros
Cons
  • Little room for advancement: nepotism is rampant, best way to get ahead is to be related to a manager (in 11 reviews)

  • Many of the jobs are part time or seasonal (in 12 reviews)

More Pros and Cons

  1. "Dont waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlottesville, VA
    Former Employee - Anonymous Employee in Charlottesville, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at L.L. Bean part-time (Less than a year)

    Pros

    I dont see any pros in this company. You can find much better job somewhere else.

    Cons

    Hiring plenty of merchandiser for 1.5 weeks for new store opening, then fired

    Advice to Management

    Hired employees with the work experiences that related to the job. Instead of hiring manager without any work experience at all.


  2. "Incredible Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern
    Current Employee - Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L.L. Bean full-time (Less than a year)

    Pros

    Good benefits, employee store, emphasis on outdoors

    Cons

    I have nothing to say here

  3. "Optimistic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at L.L. Bean part-time

    Pros

    Some of the Best managers and Coworkers I've had. Big family. Good benefits.

    Cons

    Suffers from typical retail problems such as unable to plan ahead in your own life and low wages.

    Advice to Management

    Be better advocates for your employees to upper management.


  4. "Top heavy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at L.L. Bean full-time (More than 3 years)

    Pros

    Easy to make lateral moves vs other companies (with minor pay increase or same pay), highly experienced senior staff, engaged senior leadership if you can get on their calendar, employee discount, employee store, onsite gym for some locations, Rangeley camp lottery, friendly coworkers

    Cons

    No advancement opportunities due to low employee turnover (wait until someone retires or leaves the company as avg tenure is 15+ years), limited investment in staff education, old facilities/poor physical work environment, currently in the middle of a huge reorganization, no more pensions, average compensation package that does not compete with other employers (WEX, Idexx, Wayfair, etc.)

    Advice to Management

    Develop an organizational plan with more opportunity at the bottom


  5. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at L.L. Bean full-time

    Pros

    - Good company culture
    - Competitive salary for a retail position
    - People tend to stay a long time (not a high turnover rate, employees make careers out of their work)
    - Dedication to customer service
    - Willing to share knowledge and skills through training
    - Good benefits such as 401k matching

    Cons

    - Exhausting job, must be fit enough to lift heavy boxes and be on feet all day
    - Emphasis on customer service demands putting customer needs above your own exhaustion, need for a break, etc.
    - Expectation you know everything about every product without much training beyond general fit and sizing for Sales Associates


  6. "Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Chicago, IL
    Former Employee - Seasonal Sales Associate in Chicago, IL
    Neutral Outlook
    No opinion of CEO

    Pros

    Good training and expectations for customer service is high. The people working with you are conscientious and want to help. Overall not a stressful job.

    Cons

    Pay is low and upward mobility is difficult.
    Many of the jobs are part time or seasonal.
    Most decisions are handled through home office in Maine and are slow in response. Not known for being flexible in their thinking.

    Advice to Management

    Use incentive rewards to determine best employees. Each retail unit needs to be tailored to that area specific outdoor activities. Set up your own employee evaluation procedures to match your business goals.


  7. "Has it's pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at L.L. Bean full-time (Less than a year)

    Pros

    Company culture is fantastic, scheduling is also a huge benefit especially when it comes to retail. Decent discount percentage and employee perks.

    Cons

    Training is abysmal, management is made up of tightly knit groups that have been working for the company for god knows how long. Your chances of moving up (realistically) are incredibly slim. Customer base is ancient (really old) and more often than not you'll see downright racism, etc.

  8. Helpful (1)

    "Customer Friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Pittsburgh, PA
    Current Employee - Sales Associate in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at L.L. Bean part-time (More than a year)

    Pros

    Customer satisfaction oriented work place. You do not make money based off of the number of sales you make, your sole job is to guarantee the customer is satisfied. You are not required to get a minimum number of credit cards. Most importantly, there is a flexible work schedule. You can expect a yearly bonus of 3-8% of what you made for that year as a "gift".

    Cons

    It can become difficult to satisfy some customers when many of which are rude to you. Just take a few breaths and kill them with kindness. So much kindness that they will want to leave if they're really annoying or rude.

    Advice to Management

    Offer more opportunities for recognition or to make extra money for a good week's or month's work.


  9. "Seasonal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at L.L. Bean part-time

    Pros

    Atmosphere, co-workers and discount. Flexible schedule.

    Cons

    After busy season very limited opportunities.


  10. "L.L.Bean is the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L.L. Bean part-time

    Pros

    The most positive place to work

    Cons

    Wish they gave more hours

    Advice to Management

    Keep doing what you're doing!


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