L'Occitane Reviews | Glassdoor

L'Occitane Reviews

Updated July 20, 2017
412 reviews

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3.1
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
141 Ratings

412 Employee Reviews

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Pros
Cons
  • Upper management does not give store-level employees the support they need to meet their goals and succeed (in 32 reviews)

  • Little respect for work-life balance (in 14 reviews)

More Pros and Cons

  1. Helpful (2)

    "Eh!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Malibu, CA
    Former Employee - Part Time Sales Associate in Malibu, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at L'Occitane part-time (More than a year)

    Pros

    Gratis, great products, working with fun people, great clientele.

    Cons

    Sometimes their sales goals were very unreliable.

    Advice to Management

    Pay more.


  2. "Part time sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Torrance, CA
    Current Employee - Beauty Advisor in Torrance, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L'Occitane part-time (Less than a year)

    Pros

    Great products, co-workers and customers.

    Cons

    Not enough hours, too many promotions.

    Advice to Management

    Please know we all work hard.

  3. Helpful (8)

    "Fancy Boutique worked by slaves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Santa Barbara, CA
    Current Employee - Part Time Sales Associate in Santa Barbara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at L'Occitane part-time (More than a year)

    Pros

    Generous employee Discount
    Relatively non-stressful clientele

    Cons

    Uncompetitive pay
     expectations to drive skincare sales just as well as an employee getting paid commission at a competitor store would
    Management expects employees to perform tasks from employees and learn new techniques without proper training
    Little respect for work-life balance


  4. Helpful (10)

    "Unprofessional and Egotistical manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at L'Occitane part-time (Less than a year)

    Pros

    -gratis
    -flexible schedule
    -you work alone most of the time
    -no real consequences for anything
    -no real other pros to be honest

    Cons

    -manager always late and left early
    -would gossip about employees to other employees
    -would be out of the store constantly
    -codes never worked and would get yelled at when we had to override for clients
    -don't think the company has any idea how to hire competent upper or lower management
    *it was an overall terrible experience. Constructive Crimson always came across as bullying or nit picking.

    Advice to Management

    Strongly suggest that upper management check in on stores and their managers. They're waiting for a lawsuit.


  5. Helpful (6)

    "Horrible place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PTSA in Los Angeles, CA
    Former Employee - PTSA in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at L'Occitane part-time (More than 3 years)

    Pros

    Only the discount and free gratis each month. I would highly advise you to seek employment opportunities elsewhere. Avoid this place.

    Cons

    Horrible company. Stuck up upper management. Half the time codes don't work but if you override it you get blamed. Unrealistic expectations. Berated if you don't meet their look policy, threatened to get written up if even your roots grow in and your hair color becomes uneven and unnatural. Threatened to get written up for having imperfect eyeliner even or if your makeup wears off as is natural. Threatened to get written up if you have even red or hot pink nail polish or if your nails ar

    Advice to Management

    Learn that everyone is human and stop being so stuck up. Stop taking everything too far or your employees will report you for harassment.


  6. "Part Time Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PT Sales Associate in Saint Louis, MO
    Current Employee - PT Sales Associate in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L'Occitane part-time (More than 3 years)

    Pros

    I enjoy working in the small boutique environment. The products are well made and world known. I like the one-on-one customer service approach. I believe in the company's commitment to natural, organic ingredients. The discount is generous (40%), and we often receive free product. There is plenty of opportunity for product/sales training. There is an in-house Talent Advancement Program in which my manager and I worked through a booklet that trained my to be a store manager.

    Cons

    At my location there are no full-time positions available except for store manager. I would have to relocate to advance. There are no benefits for part-time. Sometimes the company posts a directive then changes it, so being flexible is important. As with all retail there are certain products that are expected to sell more than others and that can be frustrating.

    Advice to Management

    Streamline in-store/web-only promotions. Realize all the boutiques are not created equal-some markets are not like New York, LA, or Chicago.


  7. Helpful (3)

    "Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Las Vegas, NV
    Former Employee - Former Employee in Las Vegas, NV

    I worked at L'Occitane part-time (More than a year)

    Pros

    The products have an interesting history, are organic, and are quite nice for your skin

    Cons

    Lack of training for employees, lack of accountability with management, no response from corporate office regarding important issues (let alone follow up)

    Advice to Management

    Stop hiring managers who are bullies, elitist, and also exclusive towards people of color. Management in the upper echelon get more anglo as you go upwards. Be responsive towards your staff instead of signing up to die in the companies very shaky infrastructure.

  8. "Best French Based Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Executive Client Experience Assistant in Houston, TX
    Former Employee - Junior Executive Client Experience Assistant in Houston, TX
    Recommends
    Positive Outlook

    I worked at L'Occitane (More than 3 years)

    Pros

    This is one of the best company I've ever worked for they gave me a great opportunity and they also gave me a lot of room for personal contributions to cultural awareness and cultural diversity!

    Cons

    All the corporate location are in only two states!

    Advice to Management

    Keep up the good work!


  9. Helpful (11)

    "No Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Woodside, NY
    Former Employee - Management in Woodside, NY
    Doesn't Recommend
    Negative Outlook

    I worked at L'Occitane full-time (More than 3 years)

    Pros

    Smart and hardworking coworkers.
    Great partnerships with programs that give back.
    401K and health insurance
    Quality customers

    Cons

    Lack of structured development program.
    Short term development falls through during busy seasons (May, November, and December)
    Unprofessional Store Managers, District Managers and Regional Directors
    HR does not do a good job in reconciling store level issues
    Unhealthy physical and mental work enviorment

    Advice to Management

    Do not belittle your team members. At the end of the day, they bring in the money you sorely want. Listen to store level employees needs and communicate effectively. Follow through with promises on resolving issues. Do not bully your employees. Stop breaking labor laws.


  10. Helpful (1)

    "Operational Excellence and Leadership Benefits at L'Occitane Greater Washington"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Towson, MD
    Current Employee - Store Manager in Towson, MD
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love working for L'Occitane in the Greater Washington area. I have grown immensely from their investment in my talent both professionally and personally. At work I have learned to be a leader before a manager through effective team accountability and delegation. I am trusting more every day. I work for people who inspire me to be more successful than I knew possible, and I know my staff feels the same way about me. It's amazing to see the openness and respect in and out of my store throughout the lives who I am able to touch from each associate to every customer. I am very grateful to work for this company and in this district. If you don't consider retail employment here, you are seriously missing out.

    Cons

    I am required to put 5 words here but I honestly had no cons. I have been taught to see the positivity in every lesson from the senior management in this company.


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