L'Occitane Reviews | Glassdoor

L'Occitane Reviews

Updated September 24, 2017
106 reviews

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4.0
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
26 Ratings

106 Employee Reviews

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Pros
  • Great products - they are easy to sell (in 50 reviews)

  • An exciting place to work, with gorgeous products and a very generous employee discount among other regular perks and incentives (in 30 reviews)

Cons
  • Upper management does not give store-level employees the support they need to meet their goals and succeed (in 34 reviews)

  • Little respect for work-life balance (in 15 reviews)

More Pros and Cons

  1. "Great Sales position, but not for the social types."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Thousand Oaks, CA
    Former Employee - Sales Associate in Thousand Oaks, CA
    Recommends

    I worked at L'Occitane part-time (More than a year)

    Pros

    Company trust, great communication, fair wages.

    Cons

    Long hours alone, huge expectations, outdated computer systems.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at L'Occitane part-time (More than a year)

    Pros

    -Flexible Hours
    -Competitive Pay
    -Keyholder position
    -A change at monthly bonuses

    Cons

    -Lack of Benefits
    -Long hours
    -Minimal staffing

  3. "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at L'Occitane full-time

    Pros

    Customers, Gratis, Quality of products

    Cons

    Unprofessional managers, lack of development opportunities

    Advice to Management

    Hold store managers accountable to the same standards as sales associates.


  4. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in New York, NY
    Former Intern - Intern in New York, NY

    I worked at L'Occitane as an intern

    Pros

    Gratis every month, you get to do a wide range of things and can work directly with director level managements

    Cons

    Sometimes responsibilities are vague between each person or even departments


  5. Helpful (2)

    "Eh!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Malibu, CA
    Former Employee - Part Time Sales Associate in Malibu, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at L'Occitane part-time (More than a year)

    Pros

    Gratis, great products, working with fun people, great clientele.

    Cons

    Sometimes their sales goals were very unreliable.

    Advice to Management

    Pay more.


  6. "Sale Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at L'Occitane part-time

    Pros

    Great work environment and great coworkers. Generous gratis.

    Cons

    Shifts can be tricky


  7. "Brand Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time

    Pros

    Entrepreneur, Pragmatic, Great Branding, Family Spirit

    Cons

    Wages Competitiveness, HR Career Centre,

    Advice to Management

    Keep on structuring WW

  8. "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at L'Occitane as a contractor

    Pros

    great co-works and awesome discount

    Cons

    Human Resources dept needs help

    Advice to Management

    needs a better HR Dept


  9. Helpful (2)

    "Promising for Retail Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Sales Associate
    Current Employee - Full Time Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at L'Occitane full-time (More than a year)

    Pros

    If you are interested in retail, I would encourage you to look into L'Occitane. They have respectable benefits and pay and with the right management, this can be a fulfilling job. There seems to be a lot of potential for upward mobility if you are interested in that. Really though, I work for an excellent Store Manager and that has made a world of difference in my experience.

    Cons

    There are not many opportunities for full time employees. There is a major disconnect between "corporate" and retail level and many instructions do not work well in practice on the store level. It can be frustrating too to be a part of a European company knowing that their experience overall within the company is very different to ours.
    There is a lot of stress involved in being expected to meet certain sales goals when we do everything in our power but are still falling under.

    Advice to Management

    Please listen to your team members/ store managers more.

    Also it is really frustrating how temporary products are. Every day there is at least one upset customer who was loyal to a specific scent or product.


  10. "Part Time Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PT Sales Associate in Saint Louis, MO
    Current Employee - PT Sales Associate in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L'Occitane part-time (More than 3 years)

    Pros

    I enjoy working in the small boutique environment. The products are well made and world known. I like the one-on-one customer service approach. I believe in the company's commitment to natural, organic ingredients. The discount is generous (40%), and we often receive free product. There is plenty of opportunity for product/sales training. There is an in-house Talent Advancement Program in which my manager and I worked through a booklet that trained my to be a store manager.

    Cons

    At my location there are no full-time positions available except for store manager. I would have to relocate to advance. There are no benefits for part-time. Sometimes the company posts a directive then changes it, so being flexible is important. As with all retail there are certain products that are expected to sell more than others and that can be frustrating.

    Advice to Management

    Streamline in-store/web-only promotions. Realize all the boutiques are not created equal-some markets are not like New York, LA, or Chicago.


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