L'Occitane Reviews | Glassdoor

L'Occitane Reviews

Updated March 15, 2017
92 reviews

Filter

Filter


4.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
21 Ratings

92 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great products - they are easy to sell (in 41 reviews)

  • An exciting place to work, with gorgeous products and a very generous employee discount among other regular perks and incentives (in 28 reviews)

Cons
  • Upper management does not give store-level employees the support they need to meet their goals and succeed (in 29 reviews)

  • Work/Life balance hahahaha what's that (in 13 reviews)

More Pros and Cons

  1. "Brand Manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time

    Pros

    Entrepreneur, Pragmatic, Great Branding, Family Spirit

    Cons

    Wages Competitiveness, HR Career Centre,

    Advice to Management

    Keep on structuring WW


  2. "customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at L'Occitane as a contractor

    Pros

    great co-works and awesome discount

    Cons

    Human Resources dept needs help

    Advice to Management

    needs a better HR Dept


  3. "Part Time Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PT Sales Associate in Saint Louis, MO
    Current Employee - PT Sales Associate in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L'Occitane part-time (More than 3 years)

    Pros

    I enjoy working in the small boutique environment. The products are well made and world known. I like the one-on-one customer service approach. I believe in the company's commitment to natural, organic ingredients. The discount is generous (40%), and we often receive free product. There is plenty of opportunity for product/sales training. There is an in-house Talent Advancement Program in which my manager and I worked through a booklet that trained my to be a store manager.

    Cons

    At my location there are no full-time positions available except for store manager. I would have to relocate to advance. There are no benefits for part-time. Sometimes the company posts a directive then changes it, so being flexible is important. As with all retail there are certain products that are expected to sell more than others and that can be frustrating.

    Advice to Management

    Streamline in-store/web-only promotions. Realize all the boutiques are not created equal-some markets are not like New York, LA, or Chicago.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Promising for Retail Employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Sales Associate
    Current Employee - Full Time Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at L'Occitane full-time (More than a year)

    Pros

    If you are interested in retail, I would encourage you to look into L'Occitane. They have respectable benefits and pay and with the right management, this can be a fulfilling job. There seems to be a lot of potential for upward mobility if you are interested in that. Really though, I work for an excellent Store Manager and that has made a world of difference in my experience.

    Cons

    There are not many opportunities for full time employees. There is a major disconnect between "corporate" and retail level and many instructions do not work well in practice on the store level. It can be frustrating too to be a part of a European company knowing that their experience overall within the company is very different to ours.
    There is a lot of stress involved in being expected to meet certain sales goals when we do everything in our power but are still falling under.

    Advice to Management

    Please listen to your team members/ store managers more.

    Also it is really frustrating how temporary products are. Every day there is at least one upset customer who was loyal to a specific scent or product.


  6. "Great side job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Really enjoy working here! It really feels like a team effort and not to mention the products are amazing.

    Cons

    Sometimes the goals are really high putting a lot of stress on the employees.


  7. "Nice working environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    people are working together effectively as a team

    Cons

    the management team is not very organized, schedules are last minute


  8. "Great company, amazing products"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at L'Occitane part-time

    Pros

    It's easy to sell when you believe in what you're selling. The products are wonderful, you never feel bad about recommending even the most expensive items because they are all great and worth the money.
    The staff at least in my experience was great, it felt like a little family.
    There are no individual goals which makes it easier for everyone to work together to make the store goal.

    Cons

    The goals sometimes can be stressful, but nothing that you can't handle especially if you have a supportive manager.


  9. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great environment to work with nice products

    Cons

    no chance to get promoted or get a raise


  10. "Eager to develop employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Houston, TX
    Current Employee - Part Time Sales Associate in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Management is eager to develop associates and want them to succeed and turn job into career

    Cons

    The pay is not enough for the skill set and responsibilities required

    Advice to Management

    Implement competitive pay


  11. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Great Products, great discount, good company values

    Cons

    Not much room for growth



Showing 92 of 395 reviews
Reset Filters