L'Occitane Reviews | Glassdoor

L'Occitane Reviews

Updated February 22, 2017
366 reviews

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Full-time Part-time

3.2
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
121 Ratings

366 Employee Reviews

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Pros
  • Great Products, great discount, good company values (in 41 reviews)

  • An exciting place to work, with gorgeous products and a very generous employee discount among other regular perks and incentives (in 28 reviews)

Cons
  • Upper management does not give store-level employees the support they need to meet their goals and succeed (in 28 reviews)

  • There are no benefits for part-time (in 23 reviews)

More Pros and Cons

  1. Helpful (10)

    "It exactly what you think it is. A job. Nothing more."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    The products and staff discount are great. The stores are pretty and they are close enough to each other so you can get to know other people who work in the company. The customers come back often, so you get to know them too. People will even say hello to you and become sort of like your own customer. The company opens new stores a lot, so maybe you can go work in a brand new store.

    Cons

    The uniform is a big drag. Most places make you wear it, bit it was so unattractive. It's not an easy job to manage of you have something else in your life like a dog, kids, a second job, etc. It's pretty easy if you only work at this job part or full time.

    Advice to Management

    I would never give advice to senior management. They would not appreciate hearing it and they are confident they are doing a fantastic job. Trust me, they do not want to hear any advice at all.


  2. Helpful (10)

    "They love you and leave you"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Excellent reward and bonus prograim. Often goaled almost unachievable

    Cons

    This company wants so much from its employee's. Their is constant negitivity when uppermamagement does a store visit/audit. There is only one right way to do things, using the difficukt directions which are very unclear. There are way to many non sense rules. They let employees go with out a second thought, for them the bad always counteracts the good so it becomes non exisitent.

    Advice to Management

    Appreciate your staff they are dedicated workers (mostly) Offer positive feedback rather than constant negitivity. Do not hire out of despiraation skip training and than be so fed up w/ staff that their is no hesitation in letting them go.


  3. Helpful (11)

    "Good job if you don't really need it and don't want to advance from within"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Fun employees, Most managers are as well, reasonable discount and gratis although it used to be better. Bonus incentive at the end of the month. AMAZING products. Flexible hours for college students. Products VERY easy to sell

    Cons

    Poor salary in comparison to corporate and median manager salaries. Raises from part time to full time have been as low as 25 cents. Same false promises made to many employees. As of late, it seems all managers are either quitting or getting fired. There is a complete lack of communication on the store and corporate level to the point of misdirection in the stores. Corporate and store employees are losing faith in the company and their positions due to all the firings in the recent months in addition to recent misdirection and confusion. Increased and somewhat unrealistic expectations of store employees. The new store audits are absurd to the point where if a dust bunny is found under a piece of furniture, it causes a considerable demerit in the review and a potential write up/warning

    Advice to Management

    Leadership is very very poor. Management under the old president was much better and was a lot less stressful, negative, and overly critical. Stores should also go back to being somewhat autonomous instead of ALL being "model" stores because it takes away the personified feel that each store used to have instead of the now almost robotic standard. In short, make L'Occitane an enjoyable place to work again instead of milking employees until they're dry and bitter only to then discard them.


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  5. Helpful (14)

    "Very unsatisfactory"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Keyholder in Denver, CO
    Former Employee - Sales Associate/Keyholder in Denver, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company is very unique in its concept and their line of products. The standards are remarkable and they are fairly reasonably priced. The clientele are one of those companies that can make one appreciate its customer base. They have very little negative feedback when it comes to customer satisfaction. They also have a very good employee discount and the average rate of pay is very competitive.

    Cons

    Respect of employees is completely non-existent to the point they will give corrective actions, and at times, terminate employment for heresay situations. The company has a very, very high turnover rate due to disgruntled employees and there is an overwhelming "office politics" atmosphere. They require a plethora of unrealistic tasks when it comes to staffing and visual merchandising and at times they tend to have somewhat unethical practices put upon employees when it comes to marketing, especially during the holidays. Managerial staffing is sparse, so there is a constant lack of communication. Operationally, the company will use whatever tactic they can to cut corners from cutting off sufficient supplies to understaffing stores to where some sales employees are either working open to close shifts and some employees hours are reduced to virtually nothing, yet the company spends an enormous amount of money on wasteful marketing (props, signage, etc). Many times, promised incentives (contest prizes, "gratis monies", etc.) are discontinued without any sort of notice or any explanation or even alternative compensation.

    Advice to Management

    Show more leadership and respect for employees; revamp managerial structures.


  6. Helpful (13)

    "Working For A French Company Without Any of The French Perks!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in South Los Angeles, CA
    Current Employee - Part Time Sales Associate in South Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at L'Occitane part-time (More than a year)

    Pros

    1. L'Occitane part time sales associates are genuinely kind and enchanting to work with.
    2. The products are nice. Although most are chemically ladened and outweigh the "natural" ratios (L'Occitane lists all their ingredients on packages), the products are nice. Nicer than the products are the decorations that the company sends out for the stores.
    3. The true L'Occitane customers are a joy to service. They aren't demanding, rude, or nasty. They know your name, you know theirs, and relations are built which is key in this industry.
    4. Behind many of the brand's products are a "true story" which can be very romanticized but it's a great marketing strategy.
    5. The boutiques don't smell like a "department store" and don't have that feeling that a department store has. L'Occitane has capitalized on the "Provencal transportation" in their free standing stores and it's quite cozy.
    6. L'Occitane has a lot of cult-like favorite products that have inspired countless other knockoffs.
    7. Co workers (not managers) are supportive, work well as a team, get things done without having to be asked or told, and run the stores hands on, hands down! A manager can be gone for weeks for personal reasons and part time associates will buckle down and take care of business. Very rare in a workplace and even more rare as part time employees.

    Cons

    1. Every permanent, non-seasonal employee has a key to the store. L'Occitane likes to think that if you have a key, regardless of how little you get paid and how hefty the workload, that "The Key" gives you "empowerment." You are absolutely not empowered when you make a little more than minimum wage, hardly get any hours, are never eligible for any benefits, and no member of management (store, district, regional, etc.) ever says a sincere thank you, not to mention the embarrassing "raises" that they offer.
    2. For being such a wealthy company in the cosmetics, bath and body league, this company offers none to very little gratis. During one campaign, L'Occitane gave their employees two sample packets and a sample sized vial of a serum for gratis. Sample packets are already complimentary to customers but to offer it to the employees was a slap in the face. Shows how cheap this company is.
    3. There are hardly ever any classes and trainings. When they are available, it's limited to a few hours and it's hosted, taught, and ran by someone who knows very little about how to motivate, teach, and reach out to the staff that are in attendance. The "class" is a waste of time, far for most people to drive to, and provide very little information on the sales floor when engaging with customers.
    4. The brand touts itself as being philanthropic, hardly ever using marketing strategies, and saving money by using "recycled" materials. This is one of the most wasteful companies I've ever worked for. In reality, when products are marked out, the company elects to have the managers of the stores themselves toss it out. We should be donating products to various shelters, homes, and local communities in need. Another great waste is the amount of paper used for marketing that is thrown away. This company does not offer any recycling options for their customers and does not care about the environment. For L'Occitane, profit over people is their true strategy of philanthropy.
    5. L'Occitane hires people who are extremely unfit for management positions, whether it's a store manager or a regional one. Unfit, unintelligent, disengaged, lacking necessary skills that would benefit the company, the people, and the customer. This company has the saddest, most depraved group of management that I've ever seen and it's no surprise that staff turnover is so high. Management doesn't like to service the customers so they're not great examples for sales associates.
    6. L'Occitane is greatly linked to the Chinese market and not every single product is created in France. Many things at L'Occitane have a "Made in China" label on them.
    7. L'Occitane gives a lot of gifts with purchase and other free goodies to bribe customers to come back in to shop with them but it's having an adverse effect. Once you begin to give away the goods, the products begin to have very little worth.
    8. This brand has no ethics nor culture for they lack identity and admission. What a shame since some of the most amazing people who have been employed with this company have been lost to greater companies and competitors.

    Advice to Management

    My advice to the any management: a position that you hold does not entitle you to belittle, begrudge, dictate, or be unprofessional to your lowly part time associates. Sitting in the back, gossiping on the company phone when customers are calling is unsettling. In all of my nearly three decades of working, never have I bared witness to such a group of unaccountable people known as "managers" with a company that could be so amazing but is not. There is nothing worse than many L'Occitane managers gathering around together, thinking highly of themselves and giving very little, if anything at all, back to their staff. The part timers are the ones making the sales goals so managers of L'Occitane, please be aware that your part time sales associates know what's going on, are entitled to more monetary compensation and gratitude, especially considering the heavy responsibilities and workload that is relinquished upon their laps upon clocking in.


  7. Helpful (12)

    "Horrible company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate
    Former Employee - Part Time Sales Associate
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at L'Occitane part-time (More than a year)

    Pros

    Discount to employees is very good.. but then again the prices are rather high

    Cons

    Employees are told to deceit customers just to get sales. Bad management and very unorganized. Managers show facial expressions when customer don't buy anything and they get mad just if customers want to browse!! Age discrimination as well. The worst company I have ever worked for...

    Advice to Management

    make unannounced visits to stores to see what is really going on


  8. Helpful (13)

    "Unorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at L'Occitane full-time (More than 3 years)

    Pros

    The staff was amazing easy to coach.

    Cons

    Upper management needs to listen to there associates.


  9. Helpful (17)

    "Please, don't waste your Talent here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at L'Occitane full-time (More than 3 years)

    Pros

    -Amazing company discount
    -Store level management and associates care about customers and each other. Best team of people I've ever worked with on the store level.

    Cons

    Corporate Culture of Unawareness and Unprofessionalism
    -Do not return phone calls or emails in timely manner but expect 100% compliance from managers and associates.
    -Lack of professionalism, no business phone, business's cards, requirement of using personal devices to communicate company business
    -No follow up in writing (company does not like to communicate through paperwork or email-seems they don't want to leave a paper trail)
    --Sales goals often unattainable
    -Expects to recruit and keep top talent with low pay for the amount of work and loyalty expected to company. There is almost zero room for advancement and employees aren't granted set hours each week. Company doesn't seem to understand that people work to make a living- not just because they "love" the brand and want a discount
    -Unclear communication from upper management. Constant communication about brand “Prosperity” but nothing-about things store managers need to succeed in business.

    Lack of Concern for Employee or Customer Safety
    -Safety hazards ; no air conditioning or heat in multiple stores during extreme weather conditions.
    -Employees have been required to come into work during major snowstorms and other weather events in which surrounding businesses were closed.
    -Company expects store managers to be event planners and purchase food for customers with no concern for proper food storage and preparation. (One store in particular has been required to host events and serve food items from a stock room, which also functions as an employee restroom. Another store has no sink for hand washing and is still required to serve food items for events.)
    -Employees are required to work long shifts alone with no security. (One store was robbed at gunpoint and the corporate management did not think this was something the oncoming manager needed to be told about. Since that time the store is gone back to longer hours- still with no security- while all surrounding businesses have upgraded security features)
    -Small and dangerously over stocked stockrooms. Falling Hazards, splintering wood on counters and shelves.
    -Stores expected to be detail cleaned by store managers and associates.
    -Some stores have rodents –mice, rats, vermin- Company does send exterminators from time to time, however problems are rarely solved in an orderly manner. (One store had dead rats in the ceiling; manager complained about the smell, company did nothing. Eventually maggots formed and started falling from the ceiling. Talk about a heath hazard! The company operated as business as usual for days until it was removed.)

    Lack of Integrity
    -Company will spend money on monthly events but does not fix unsightly cosmetic problems in stores.
    -Promotes “Natural” identity but products are not 100% natural
    -Everything is thrown in the trash. Zero recycling done unless individual stores have that through property management.
    -Cult like atmosphere. You must “LOVE” this company in order to work here and will be asked if you love your job on multiple occasions. Anyone they feel doesn’t measure up to that standard will be bullied and pushed out of the company.

    Work Life Balance/ Lack of Respect
    -Working more than 40 hours and not getting paid anything additional for salaried managers
    -Necessitating use of personal time and property for business (sending company emails and pictures with personal computer/ Smartphone for no additional compensation- DM’s get mad when you won’t do it.)
    --No work life balance- no additional holiday pay for all but 4 federal holidays and you are required to work.
    -No consideration for employees well being. Using PTO/sick is frowned upon and looked down as if you’re doing something wrong
    -Constantly shifting priorities and protocols with out warnings or explanations
    -Workplace bullying; if someone decides that they don’t like you, your as good as done. No amount of hard work, time or energy will save you in this High school like atmosphere.
    -Extreme micromanagement! Everything you do is observed like a kindergartner, Down to whether you check a box or sign your initials. There are multiple emails each day that must be printed and signed, only to be put in a binder, then thrown away later.

    Advice to Management

    You all want to get on the "Best Place to Work" list. It will never happen with the culture of workplace bulling, high levels of stress and general unawareness from upper level management.


  10. Helpful (16)

    "No Growth, Low Pay, Monkey Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Analyst in New York, NY
    Former Employee - Staff Analyst in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at L'Occitane full-time (More than a year)

    Pros

    Nice Products
    Nice Discounts
    Nice Brand
    Beautiful stores
    Good for Marketing Internship with low wage but will likely not hire you
    Corporate Office in Times Square

    Cons

    Horrible pay (contracted hourly pay if not managing position)
    Terrible bonus structure for those non-VP titles (communicated falsely in offer letter)
    Robotic administrative work very boring; jobs too specialized
    No visibility in regards to office changes and structural changes
    Snooty Upper Management (especially some of the women there sheesh)
    Seriously No Room for Growth even though management will say otherwise
    Too much micromanagement here as well
    False advertisements on job positions listed as senior positions or coordinators (even though really not)

    Advice to Management

    Learn to be humble, lose your egos, and stop telling employees there's room for growth when there really isn't. Why have over 30+ ppl left the company in the past year? Because there is NO growth.


  11. Helpful (13)

    "Micromanaged and retaliatory"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at L'Occitane full-time (More than 5 years)

    Pros

    Great products, most stores are quite beautiful. Competitive starting salaries/wages. Peer to peer relationships are good but are not long lasting.

    Generous employee discount, nice "gratis" every once and awhile.

    The customers are quite nice and they genuinely love the products.

    Packaging and window set-ups and displays are very pretty.

    Cons

    Low annual increases (like 1% annually). Lack of work life balance - taking personal or sick time is frowned upon. Scheduling vacation is nearly impossible and you will be required to work if you are a manager or above (to be available at least via email/phone the entire time).

    The leadership team is judgmental and cruel. They will make permanent and unalterable decisions about you based on a 5-10 minute conversation or short term observations (god forbid you have a cold or the flu or just having a bad day on the day you meet them - might as well paint a target on your head). You are literally only as valuable to the organization as your last sale (or achievement to a sales plan). Not a single person who is on the leadership team has a concern for the people in the stores or even management in stores on personal level; they will terminate any employee who voices disagreement or questions their motives. It is 100% an environment of retaliation - in fact this review could get me terminated. Wow that might even constitute a hostile work environment. It's a shame that employees have to vent frustrations about how an organization could be better on a forum like glassdoor for fear of losing one's job.

    As an organization, L'OCCITANE is actively eliminating long term employees and are replacing tenured employees across the board with younger staff who are able to be paid lower wages and work longer hours for those lower wages (especially in light of the economy many young professionals will happily take these jobs even at below market wages and even if the jobs offered by L'OCCITANE are not competitively paid).

    There exists unrealistic expectations for follow up from the most senior level down to even PTSAs. The company is 100% all about micro management. You will be expected to confirm receipt of emails, phone calls, and sometimes even confirm a confirmation for a request of information. this expectation often offends one's vacation time (see above about not taking time off). Micromanagement at this level is redundant and petty. It would likely not be necessary if L'OCCITANE retained or hired more tenured or seasoned employees (again see above).

    There is absolutely no room for advancement for PTSAs or managers.

    If you disagree with ANY directive the company takes or makes you will be terminated. If you disagree with a business tactic or system you will be terminated. If you criticize or "offer feedback" to a senior member of the team (regional managers, VPs, CEO, etc.) you will be terminated.

    There are zero full time jobs outside of being a store manager or above. Promotions from the Part time level only happen if someone is terminated above you (which can happen quite frequently so maybe there is potential to grow - just wait for someone to be fired).

    Advice to Management

    Work in the stores on the weekends and on holidays. . Give your staff the gift of honesty (don't just tell people their feedback - actively act, ask and listen for feedback about yourselves too) and allow for an open forum and discussion about opportunity. Don't disguise control in a layer of pretty language - PROSPERITY - is not real if in fact it is not lived by the most senior members of the team. Your leadership team lacks humility and a personal connection to the people who work daily in the stores (part timers, managers).



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