L'Occitane Reviews | Glassdoor

L'Occitane Reviews

Updated October 9, 2017
427 reviews

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3.1
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
150 Ratings

427 Employee Reviews

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Pros
  • Great products - they are easy to sell (in 50 reviews)

  • An exciting place to work, with gorgeous products and a very generous employee discount among other regular perks and incentives (in 30 reviews)

Cons
  • Upper management does not give store-level employees the support they need to meet their goals and succeed (in 34 reviews)

  • Little respect for work-life balance (in 15 reviews)

More Pros and Cons

  1. Helpful (2)

    "Do NOT work for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PTSA in Chicago, IL
    Former Employee - PTSA in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at L'Occitane (More than 3 years)

    Pros

    The monthly gratis and the employee discounts

    Cons

    Upper management is a mess. You simply can't trust them. They pay you a part-time sales position and expect you to perform management tasks. When store closes, they make all those promises to try to lure you to stay until the end but when the time comes, they don't keep their word.

    Advice to Management

    Get your act together! Stop favoritism.


  2. "Lovely!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at L'Occitane part-time (More than a year)

    Pros

    Nice company to work for, great products, lots of perks.Company takes care of you.

    Cons

    Sometimes can be very slow and challenging getting customers.

  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Cabazon, CA
    Former Employee - Sales Associate in Cabazon, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at L'Occitane part-time (More than a year)

    Pros

    Great Skin Care, great team to work with.

    Cons

    Great Skin care, you want to buy everything in the store.


  4. Helpful (2)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leadership in New York, NY
    Former Employee - Leadership in New York, NY
    Doesn't Recommend
    No opinion of CEO

    I worked at L'Occitane full-time

    Pros

    great brand, great product, a lot of great history.

    Cons

    the leadership in HR is a farce. lack of smarts, humility, and horrible at partnerships. Leadership should wake up to the reality that their HR support for New York is a joke and lacks the ability to be strategic.

    Advice to Management

    make HR leadership changes.


  5. "Christmas Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at L'Occitane part-time

    Pros

    Relatively fun
    great staff support system
    Work incentives (paid restaurant day out)
    Extensive product training provided
    friendly environment

    Cons

    Relatively short contract
    Didn't gain enough retail or work experience
    No opportunities for renewed contract or progression guaranteed or provided

    Advice to Management

    Longer contracts and till training


  6. Helpful (1)

    "Good company spoiled by staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L'Occitane full-time

    Pros

    The company is generous - discount, allocation, incentives, NGOs.
    The products are lovely and the customers are, largely, very nice people.

    Cons

    Head Office can take an age to reply. Positions 'held' for people without giving other the fair chance to apply (2 managers that I know of were given brand new stores without the role being advertised internally or externally).
    Some of the team I work with are awful - lazy, entitled and manipulative.

    Advice to Management

    Things aren't always as rosy as they seem. HOR - check in with your staff more, let us speak confidentially and without fear of our words being used against us.


  7. "Great Sales position, but not for the social types."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Thousand Oaks, CA
    Former Employee - Sales Associate in Thousand Oaks, CA
    Recommends

    I worked at L'Occitane part-time (More than a year)

    Pros

    Company trust, great communication, fair wages.

    Cons

    Long hours alone, huge expectations, outdated computer systems.

  8. Helpful (6)

    "Great Gratis but that is it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at L'Occitane full-time (More than 5 years)

    Pros

    Gratis, discount, employee benefits for full time, bath products are nice, slow pace only busy during holiday, promotions available with relocation

    Cons

    Transparency: corporate expects managers to be transparent about everything but they are not transparent when it comes to web sales, company direction and removal of products. If you don't tell the managers why or when the product is removed to customers it makes teams look clueless and unprofessional.

    Bonus: unrealistic expectations when traffic is down in centers over 30-40% but still expected to pull numbers from last year and more to make bonus. Web sales supposedly count for bonus but wouldn't know because haven't seen a web report in over 1 year. How can you win the game if you don't know the score.

    Pay and Hiring: the same pay rate has been in place for over 5 years with no change. You want a certain level of service but you won't pay what the rate that is needed for that level of expertise and service. This goes for all part time and full time positions. It takes too long in the interview process could take 3-4 weeks with coordinating with multiple people to process a part time position and then they have to clear a background check. This all together can take a month or more depending on how fast district manager has time to interview. They want employees to be best of the best but they pay for mediocrity at best. If you want top talent pay them don't use bonus as the incentive to get them on because really when was the last time a store bonus every month for a year

    Upper Management: managers in district and regional levels rarely communicate to store manager level when management has reached out to them numerous times. They are spread to thin to deal with the volume of stores in their districts and regions. When you do reach out to upper management it could be a week or more when you have sent multiple emails and voicemails till someone gets back with you. They have a total lack of disregard on their time but when you are off they expect you to be working, but not of their time off.

    Advice to Management

    If you are going to continue using the Great Place to Work survey listen to what your employees are telling you. Make the changes and maybe you won't have the high turnover that the company was experiencing these past few years. When your turnover is over 50% in one year, own your mistakes and make the change. Isn't that in the prosperity and mood elevator that we spent so much time learning and using in the store, maybe upper management should practice what they teach the managers in the store level.


  9. "Boutique Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Boutique Manager
    Former Employee - Boutique Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at L'Occitane full-time (Less than a year)

    Pros

    Most products are good products. Great PROSPERITY culture on paper and beautiful vision and story of Olivier Baussan. Some peers and management above are committed and helpful. HR team lived the values and responsive.

    Cons

    Most comments I've read here regarding corporate management not caring about their employees are consistent and sadly true (favouritism/biased and bonus oriented), there's no open door policy and are ignored when trying to contact. My past DM was terrible and incompetent to be in that position. They didn't not know how to manage, played favourites/biased, did not listen and ignored when trying to contact, only focused on non-achievable sales goals and didn't provide the support and training that I was told and expected to have. Initial and further training from corporate trainer was unimpressive and could not be contacted nor responded back to email requests after and during my time there. Policy stated monthly gratis, but only received every three months or so. Company states being environmentally friendly but are very wasteful with their shipping, packaging, promotions & marketing and recycling as this should be communicated and done at all levels. Company supports charities such as Dress for Success and empowering and supporting women, but as a women, single mother and hard working and caring professional, I was not supported and not supported in any work/life balance. I left because I didn't feel the support, culture and values.

    Advice to Management

    Get over yourselves and live the PROSPERITY culture and values with everyone.


  10. Helpful (3)

    "No Advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at L'Occitane part-time (More than a year)

    Pros

    Great Products with great ingredients!

    Cons

    Company & Management doesn't appreciate hardworking & loyal employees.

    Advice to Management

    Recognize & appreciate your part-timers!


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