L'Occitane Reviews | Glassdoor

L'Occitane Reviews

Updated November 6, 2017
438 reviews

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438 Employee Reviews

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  1. "key holder"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane part-time

    Pros

    Employees would receive a gratis once a month so that they can use high quality skin care products. Got to learn a lot about the skincare industry and was taught correct steps to luminous skin. Very flexible schedule.

    Cons

    Not a lot of growth within the company.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at L'Occitane part-time (More than a year)

    Pros

    -Flexible Hours
    -Competitive Pay
    -Keyholder position
    -A change at monthly bonuses

    Cons

    -Lack of Benefits
    -Long hours
    -Minimal staffing

  3. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at L'Occitane full-time

    Pros

    Great benefits great product and a good company.

    Cons

    I really don't have anything to say.


  4. Helpful (3)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leadership in New York, NY
    Former Employee - Leadership in New York, NY
    Doesn't Recommend
    No opinion of CEO

    I worked at L'Occitane full-time

    Pros

    great brand, great product, a lot of great history.

    Cons

    the leadership in HR is a farce. lack of smarts, humility, and horrible at partnerships. Leadership should wake up to the reality that their HR support for New York is a joke and lacks the ability to be strategic.

    Advice to Management

    make HR leadership changes.


  5. Helpful (2)

    "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Boutique Manager in Los Angeles, CA
    Current Employee - Boutique Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L'Occitane full-time (More than 5 years)

    Pros

    Fun, easy, relaxing. Not stressful 90% of time. Great benefits. Plenty of management suppprt when needed. Not an overwhelming job.

    Cons

    Takes too long to hire, transfer, or promote. Floors are hard on your body. Should provide stool for employees during down time.

    Advice to Management

    Make process faster for less turnover


  6. Helpful (3)

    "No Advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at L'Occitane part-time (More than a year)

    Pros

    Great Products with great ingredients!

    Cons

    Company & Management doesn't appreciate hardworking & loyal employees.

    Advice to Management

    Recognize & appreciate your part-timers!


  7. "LOVE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook

    I have been working at L'Occitane full-time (More than a year)

    Pros

    Treated with respect. Not micro-managed - trusted. The products undeniably amazing. Customers are the best. Loyal to the brand. Decent pay. Challenging but fun. I can't say enough about how much I enjoy working for L'Occitane.

    Cons

    The only downside as a manager is finding and retaining excellent part time Beauty Advisors. They love the job, but often pursue other full time interests.

    Advice to Management

    Keep on being smart and caring! No company is perfect, but I appreciate the intention behind all that you do. Thank you!

  8. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at L'Occitane full-time

    Pros

    The product is very good.

    Cons

    At this point, there are no negatives.

    Advice to Management

    Keep doing what you're doing!


  9. Helpful (1)

    "Good company low compensation, do not value the sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at L'Occitane part-time (More than a year)

    Pros

    -good discount
    -good manager
    -good people
    -less pressure of sales , emphasize on teamwork

    Cons

    -very low hourly pay
    -not well-constructed organization

    Advice to Management

    value your people..when you have them,
    if you value and cherish the community where you grew your company, it is natural for you to think of people who work for that company as well.


  10. Helpful (7)

    "Severely Mismanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at L'Occitane full-time (More than a year)

    Pros

    - Incredible people (unfortunately, they don't stay for long)
    - Great product
    - Average employee discount + gratis!
    - Opportunity to gain experience beyond your job description

    Cons

    - Under-qualified LT
    - Rapidly depleting HR team
    - Low pay by industry standards
    - Inexperienced People Managers
    - Imaginative promotions
    - Favoritism
    - Lack of process / protocol
    - Zero room for professional development (for most)

    Advice to Management

    Don't just hear your employees, really listen. There's really no point in wasting money / time / energy on employee feedback surveys when the response is re-iterating already existing policies. It's time to implement real change; it's not a coincidence that people are leaving. Rather than selling this mantra of PROSPERITY or hiring speakers to lecture your employees on how to avoid burning themselves out, acknowledge that those practices MUST come from Leadership (Shadow of a Leader).

    Unfortunately, there are a lot of things that either fall off the map or are neglected entirely (i.e., L&D professional development training, hiring for roles sitting empty, my exit interview). This is typically due to everyone being so overloaded and stretched thin that they are forced to prioritize certain tasks / projects and must abandon others.

    Please provide better training to your People Managers to make sure that they are respectful, professional, and treating their DRs well; hold them accountable when they are not. Promotions should be given based on merit and should be for positions that actually exist. Compensate those employees who have had to absorb the work of the positions you've eliminated / decided not to re-hire for.

    The story behind the company is special, the product is phenomenal. Unfortunately the work culture and environment does not reflect that. The people who work for L'Occitane are very special, dedicated, and friendly individuals, but they don't stay for very long.


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