L'Occitane Reviews | Glassdoor

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L'Occitane Reviews

Updated January 18, 2018
453 reviews

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453 Employee Reviews

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Pros
Cons
  • Upper management offering absolutely no support when you need them (in 37 reviews)

  • Little respect for work-life balance (in 15 reviews)

More Pros and Cons

  1. Helpful (3)

    "Good products, horrible management."

    StarStarStarStarStar
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend

    I worked at L'Occitane part-time (More than 3 years)

    Pros

    Great products, decent gratis, pretty stores.

    Cons

    Horrible management. Push their teams too hard, expect too much, and don't give room for growth.


  2. "Sale Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at L'Occitane part-time

    Pros

    Great work environment and great coworkers. Generous gratis.

    Cons

    Shifts can be tricky

  3. "Key-Holder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L'Occitane part-time

    Pros

    Awesome management at least at my location.
    Good Pay
    Awesome products

    Cons

    Hard to move up in company unless you're located in a city


  4. Helpful (5)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at L'Occitane full-time

    Pros

    If you like being treated like you're in High School....

    Cons

    Senior manager talks down to his employees at least the ones he doesn't like, or that's not eye appealing to him.

    Advice to Management

    Provide opportunities for real growth through-out the company. Stop giving titles just to give titles, and overlooking the qualified talent that's already there before it's too late.


  5. "Part time sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Torrance, CA
    Current Employee - Beauty Advisor in Torrance, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L'Occitane part-time (Less than a year)

    Pros

    Great products, co-workers and customers.

    Cons

    Not enough hours, too many promotions.

    Advice to Management

    Please know we all work hard.


  6. Helpful (10)

    "Fancy Boutique worked by slaves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Santa Barbara, CA
    Current Employee - Part Time Sales Associate in Santa Barbara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at L'Occitane part-time (More than a year)

    Pros

    Generous employee Discount
    Relatively non-stressful clientele

    Cons

    Uncompetitive pay
     expectations to drive skincare sales just as well as an employee getting paid commission at a competitor store would
    Management expects employees to perform tasks from employees and learn new techniques without proper training
    Little respect for work-life balance


  7. Helpful (13)

    "Unprofessional and Egotistical manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at L'Occitane part-time (Less than a year)

    Pros

    -gratis
    -flexible schedule
    -you work alone most of the time
    -no real consequences for anything
    -no real other pros to be honest

    Cons

    -manager always late and left early
    -would gossip about employees to other employees
    -would be out of the store constantly
    -codes never worked and would get yelled at when we had to override for clients
    -don't think the company has any idea how to hire competent upper or lower management
    *it was an overall terrible experience. Constructive Crimson always came across as bullying or nit picking.

    Advice to Management

    Strongly suggest that upper management check in on stores and their managers. They're waiting for a lawsuit.

  8. Helpful (4)

    "Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time

    Pros

    sometimes you get free products

    Cons

    too many cons to name


  9. Helpful (10)

    "Great if you need a quick job-- Not so great if you have a conscience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at L'Occitane part-time

    Pros

    + Small and quaint, boutique- like environment
    + You get to work alone or with no more than 1-2 other employees (depending upon how large your store is)
    + If you're looking for a job that is Part- Time where you clock in and clock out, this is the place
    + Work/ Life balance
    + Your fellow employees are really nice; there is no cattiness or gossip mill

    Cons

    Where does one begin? First of all, this is a French company that takes advantage of our unjust minimum wage system within the United States. At my particular location and from what I have heard from other former L'Occitane employees-- they do not hire Full- Time unless you are working at a high volume location (if that). They give you no more than 10- 11hrs minimum or 16-18hrs max a week at the highest. If you know retail, then you know this hiring scheme is done in the U.S. so companies do not have to pay out any benefits to their hard working employees, which is BS.

    They WILL penalize you by sabotaging hours if you are not able to live up to their standards for sales. Trying to sell 3 small ramekin-sized "anti- aging" face creams at $110 a pop is very difficult to do in an erratic economy, and they are so out of touch with this reality that it is absolutely mind- blowing.

    Most importantly, they are pawning themselves off as a "natural" and "organic" skin care line, in the height of the natural beauty and food trend at the moment, to which, they are not. This is something that perhaps I have the most problem with working here. I do not feel comfortable LYING to customers about this. Please, please DO YOUR RESEARCH, PEOPLE. There are several videos on Youtube and Google that dispute L'Occitane's claim of being "All Natural". They are getting away with it and it's disgusting.

    Another thing I have a problem with is the fact that they claim to give a percentage of their money back to these poor, indigenous women of Burkina Faso who source their Shea Butter that they then put into the products of . I can assure you that at $2 billion dollars in profit, their "give back" is not nearly enough.

    Minor- Mid Level issue: They use a completely OUTDATED POS system. It makes having to do transactions very difficult to make. You can definitely tell where this company chooses to spend money and where they do not.

    Advice to Management

    +Having the option of doing Part- Time or Full- Time work needs to be a standard

    +Stop lying to your customer base about being a "natural" and "organic" skin care line.
    Just stop.

    +Update POS system and other retail/ office tools


  10. Helpful (9)

    "Horrible place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PTSA in Los Angeles, CA
    Former Employee - PTSA in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at L'Occitane part-time (More than 3 years)

    Pros

    Only the discount and free gratis each month. I would highly advise you to seek employment opportunities elsewhere. Avoid this place.

    Cons

    Horrible company. Stuck up upper management. Half the time codes don't work but if you override it you get blamed. Unrealistic expectations. Berated if you don't meet their look policy, threatened to get written up if even your roots grow in and your hair color becomes uneven and unnatural. Threatened to get written up for having imperfect eyeliner even or if your makeup wears off as is natural. Threatened to get written up if you have even red or hot pink nail polish or if your nails ar

    Advice to Management

    Learn that everyone is human and stop being so stuck up. Stop taking everything too far or your employees will report you for harassment.


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