LEWIS Global Communications Reviews | Glassdoor

LEWIS Global Communications Reviews

Updated June 7, 2017
102 reviews

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3.3
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LEWIS Global Communications CEO and Founder Chris Lewis
Chris Lewis
59 Ratings

102 Employee Reviews

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Pros
  • Managers generally push people out end of day to encourage work life balance (in 7 reviews)

  • Good handle on social media and creative (in 9 reviews)

Cons
  • As with any agency, work-life balance can be a bit of a struggle, especially for senior leadership (in 9 reviews)

  • Employees work really hard and long hours (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "A great place to grow your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LEWIS Global Communications full-time (More than a year)

    Pros

    -Generous time off
    -Flexible work from home policy
    -Energetic, hard working employees
    -Huge opportunity for growth and promotion within the agency
    -Leadership has a "door is always open" ethos
    -Relaxed, open-minded atmosphere

    Cons

    -As with any agency, work-life balance can be a bit of a struggle, especially for senior leadership
    -Issues with backfilling positions and hiring new talent


  2. Helpful (3)

    "Great opportunity, smart people - at EVERY level of the organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in Burlington, MA
    Current Employee - Client Services Manager in Burlington, MA
    Recommends
    Positive Outlook

    I have been working at LEWIS Global Communications full-time (More than 5 years)

    Pros

    I've never worked with a more talented group of people. At every level, the team at LEWIS is smart, motivated and passionate about what they do. Even more, this is a place where everyone has a voice. If you're new to communications, or early in your career, you can learn by working side-by-side with experienced PR, marketing and social media professionals. And if you're experienced, there is plenty of opportunity to build new skills, share your knowledge, and shape the direction of the company. Best -you're not limited to the office you work in! You have the opportunity to work and collaborate with sharp, smart, funny people all over the world!

    Cons

    Change is in the air - at LEWIS and in the larger industry we play in. For the willing, its an exciting time and an opportunity to learn and grow. For others, its a time to reassess priorities. Either way, change is hard.

    Advice to Management

    - Keep thinking big picture with an eye toward our digital future.
    - Keep working to integrate teams across disciplines.
    - Keep investing in your employees. The training is amazing and not something
       many agencies take the time to do.
    - Take care of the leaders who have stepped up to help grow and build the
       business, and find ways to reward the staff that continue to put their faith in the
       company.

  3. Helpful (17)

    "Boston is burning."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services in Burlington, MA
    Former Employee - Client Services in Burlington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LEWIS Global Communications full-time (More than 5 years)

    Pros

    The people on the teams are amazing. Hands down, they're the best part of working there. There is an unmatched sense of camaraderie and teamwork, and a commitment to client service that I've not seen in any other agency environment.

    If you're young and looking for some quick "trial by fire" experience in PR or marketing, this could be a good place to start your career.

    Cons

    The problem is that the office is now basically run by an HR department with an agenda. The person who is supposed to be managing the business is based in San Francisco and has left day-to-day operations with HR, which doesn't make a lot of sense. With no one at the helm, it's easy to get distracted from client work, especially when you're drowning in red tape, interoffice politics and other unnecessary drama.

    Things in Boston are downright ugly.

    "Corporate" is doing their best to weed out senior staffers who aren't down with the new world order, either by laying them off or making life so hard that they feel like they have to leave. There are still a number of strong, good people in place, but I fear they won't last very long. Because as the good people go, so go the good clients...

    It's a toxic place now and I feel bad for those who are left behind.

    Advice to Management

    Reflect on the opportunities you had with the Boston office, and realize what you stand to lose if you throw it all away.


  4. Helpful (5)

    "Growing, rapid-fire environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Copywriter in San Francisco, CA
    Current Employee - Copywriter in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LEWIS Global Communications full-time (More than 3 years)

    Pros

    LEWIS offers plenty of opportunity for career growth. It's culture encourages building old and new career skills and constantly tests your abilities.

    Cons

    Sometimes different projects can pull you in different directions. In crunch time, which occurs often, you can get conflicting asks with little guidance - so you'll need to be able to research, organize and generally operate on your own as soon as you join.


  5. Helpful (1)

    "Complete SF Makeover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Services in San Francisco, CA
    Current Employee - Account Services in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LEWIS Global Communications full-time (More than a year)

    Pros

    Wow, what a year it has been in 2016. I have been with the agency for a little over a year and there has been so much change in San Francisco. Good change, well great change I should say.

    When I first started in 2015, I noticed a real disconnect in the way certain managers lead teams. It was inconsistent and there were VPs that never took initiative or volunteered to support me and my team. Because of this, I ended up working more hours only to be rejected because the idea didn’t come from them. Talking loud, collaborating openly with my team or having fun in my area was forbidden and looked down upon. I often questioned why I accepted the position in the first place.

    Needless to say, those leaders are no longer with the company and for good reason.

    We have a new management team - managers, directors and vice presidents, all of which are smart, creative and strategic. More importantly, they are open to my ideas, support me and my team, encourage and support us and also roll up their sleeves and work, when needed. It’s a breath of fresh air and this truly feels like a team.

    Everyone seems to be excited to come in to work everyday. There is an energy that is present. Our clients are happy. We are growing organically. We are hiring. We are winning new clients. The work environment has truly turned around. Sounds corny but it is inspirational and that means a lot to me and my career goals.

    Cons

    Agency life is agency life. Work life balance is at a minimum. Some clients are rude and obnoxious It goes with the territory.

    Advice to Management

    There has been a lot of change this last year. As we move in to 2017 I would suggest to keep up the momentum, support the team and continue to go with the vision that was set forth.


  6. Helpful (3)

    "Great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in San Francisco, CA
    Current Employee - Account Director in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at LEWIS Global Communications full-time (More than 3 years)

    Pros

    I've never worked with a group of people that I like and respect more.
    People are motivated and work hard and generally like each other, which is rare in my experience.

    Cons

    Work life balance is always a struggle in PR agencies. The organization is putting in a lot of effort into fixing this -- but its a continual process.

    Advice to Management

    Happy employees do go work. Good work makes happy clients. Happy clients make a profitable organization.


  7. Helpful (4)

    "I am truly inspired to work at LEWIS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Services in San Francisco, CA
    Current Employee - Account Services in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LEWIS Global Communications full-time (More than a year)

    Pros

    I just read some of the negative reviews and I can understand why some employees (current and former) feel the way they do. There was a time when I felt the same exact way. I was one signature away from accepting an offer from another agency last year.

    That has changed and I am glad that I hung in there.

    For a long time I was unhappy but too afraid to look for a new job. I wasn't confident in myself or my skills. There were times when I would have some pretty good ideas that my clients liked but the senior leaders shot them down because it wasn’t their idea. There were promises made that were never delivered on. I saw many employees get promoted that shouldn't have. Favoritism was common among the VP ranks. They very rarely acknowledged me or members of my team. They stayed in their offices for most of the day or worked from home.

    In my opinion, the core problem was having a husband and wife in charge of the office. I think they had good intentions but it was just a weird scenario that everyone thought about and struggled with but never said anything publicly. I always thought it was a conflict of interest but what do I know? There were always “secret” meetings happening and I never knew what was going on. I was afraid to express my feelings because of the politics so I kept my mouth shut. I pretended that I was happy but always looking for other opportunities.

    That has changed. Maybe I drank the kool-aid, I don’t know. But I have seen some really good changes in the office over the last 6 months. I can be myself. There is positive energy in the office. My ideas are being heard and implemented. I am empowered to own my client relationships. I truly feel inspired to come into work everyday. It sounds corny, I know. But it’s the truth.

    I can honestly say that I love my job. I wouldn’t waste my time writing this if I didn’t.

    Cons

    Six months ago, I would have a laundry list of complaints. And while every job has its challenges, I have nothing but positive things to say about the current work situation. Well, some clients are really difficult but that’s about it. I guess that’s the nature of PR.

    Advice to Management

    Please continue to treat all team members as equals regardless of their level. It’s good to see senior team members do work. I learn that way. Keep it up. And I am really impressed with the new leaders being brought in and love the fact that they sit with us in cubicles.

  8. Helpful (6)

    "Optimistic and evolving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Director in San Francisco, CA
    Current Employee - Digital Marketing Director in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at LEWIS Global Communications (More than a year)

    Pros

    Collaborative environment - coworkers are non-competitive, supportive, and always willing to help each other.

    Work-life balance is reinforced frequently - the hours are very reasonable, flexible WFH policy, and support for colleagues with family.

    Those who excel at specific activities are recognized and rewarded (in terms of spot rewards and deserved promotions). If you put in the work and passion, there's no limit to growth opportunities.

    Cons

    Every company has ups and downs, and while LEWIS is going through a period of transition with staffing and approach to accounts, I feel like the outlook is overwhelmingly positive and the changes needed to be made in order to grow.

    Advice to Management

    Keep rewarding those who work hard and providing feedback to those employees who aren't contributing at the highest level, and the rest will fall into place.


  9. Helpful (5)

    "Out with the old, in with the new!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Services in San Francisco, CA
    Current Employee - Account Services in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LEWIS Global Communications full-time (More than a year)

    Pros

    The office vibe in SF has changed and I love it. Finally we have some leaders that care for employees and actually communicate with us. Everyone is treated equal and that means a lot to me. We are definitely headed in the right direction.

    Cons

    Long hours but that's expected in any agency environment. Some clients aren't so nice either but that's also expected. Most clients are technology & B2B so it would be nice to branch out into other markets.

    Advice to Management

    Keep up the change. There's a vibe and energy in the office that hasn't been around in a long time. I am excited and inspired, so please continue to do what you are doing. We see it.


  10. Helpful (4)

    "New Leadership = More Collaboration, Integration & Stronger Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LEWIS Global Communications full-time

    Pros

    The new leadership in SF is dedicated to improving the work environment for all employees. It’s evident and over the last 6 months there has been tremendous (POSITIVE) change at the senior level. There is a resurgence of passion, motivation, openness, transparency and people like myself are inspired to come into work everyday. There is still work to do but we are definitely headed in the right direction.

    Cross office collaboration, which did not exist before, is now allowing us to work with new colleagues, learn new skills and we can now match the right skill sets with clients needs, without any distractions or unnecessary drama.

    Cons

    No agency is perfect and yes, there is employee turnover. It’s common. But the previous leadership did not hold team leads accountable for their work (or lack thereof). There was no accountability for losing a client. No accountability for employee turnover. No accountability for winning new business. No accountability at all. Shared decision-making and indecisiveness was common which lead to no action and failed promises.

    Additionally, several of the previous leaders did not feel like they had to “do work” because they reached a certain level in the company. That is changing. I can see it every day and it makes me happy that we are all now collaborating to do amazing work for clients - as ONE TEAM.

    Advice to Management

    Continue to build a strong, collaborative culture where “all employees” voices are heard. Focus on rewarding creativity, entrepreneurship and flawless execution for clients.


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