LUZ Reviews | Glassdoor

LUZ Reviews

Updated May 25, 2017
25 reviews

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3.5
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Monique Rivas
18 Ratings

25 Employee Reviews

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  1. Helpful (1)

    "Previous management level employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High quality production processes, excellent people. Fun and engaging environment despite the tight deadlines inherent in the work. Excellent, proprietary workflow software is great for employees and customers.

    Cons

    Difficult work if you don't understand the life sciences space. Needs more training on customer base and industry. Tendency to burn out the food and strong PMs.

    Advice to Management

    Stay engaged to keep the best employees. Try not to burn out the strong PMs.


  2. "Senior Multilingual Desktop Publishing Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Multilingual Desktop Publishing Lead in Lafayette, CO
    Former Employee - Senior Multilingual Desktop Publishing Lead in Lafayette, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LUZ full-time (More than 5 years)

    Pros

    The people, the hoi polloi, the folks in the trenches. Very smart and a great sense of humor. People you'd like to hang out with on a gallows.

    Cons

    Poor management. Deceitful, unprofessional, and re-incarnations of the slave drivers at the Temple of Karnak.

    Advice to Management

    Sell the company.

  3. Helpful (1)

    "Great environment with limited opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    A very good work environment with great people! Colleagues are supportive and friendly- Luz values every single employee very much.

    Cons

    Growth potential at LUZ is limited.
    A lot of responsibilities are given, but your salary might not be as high as you expected


  4. Helpful (2)

    "Opportunity to learn quickly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in San Francisco, CA
    Former Employee - Project Coordinator in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at LUZ full-time (More than a year)

    Pros

    I had a great opportunity to learn a lot while I was working at LUZ. There is an emphasis on teams, so that's also good.

    Cons

    The company can be immature and move frustratingly slowly.


  5. Helpful (1)

    "Great founders who care genuinely and smart employees who are proud to be part of the team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Approves of CEO

    I have been working at LUZ full-time (More than 3 years)

    Pros

    Co-founders who care and listen to employees' concerns. The company is growing and subsequently there are growing pains, but the co-founders are attentive to these pains and wisely adjusting their targets often to maintain a reasonably healthy work environment while delivering high quality work on time.

    Cons

    Once in a while there seems to be signs of following business practices from other larger language service providers whose sole focus was the bottom line.
    Limited career growth opportunities.

    Advice to Management

    Be mindful and cautious about following business practices from other larger LSPs as it can threaten the culture and values of LUZ that we love.
    Create more opportunities for upward mobility for employees.


  6. Helpful (3)

    "Two steps forward, two steps back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LUZ full-time

    Pros

    - Excellent benefits, including a generous holiday offering as well as progressive PTO, 401k matching, and a plethora of health insurance options.
    - The people. Everyone who is down in the weeds just gets it, and regardless of the amount of work or the level of stress, there's a real sense of camaraderie.
    - It may have changed by now, but there was always an opportunity to challenge yourself with new opportunities, more complex work, or to just feel out a new area of the industry.
    - There was always an emphasis on promoting from within.

    Cons

    - A very large amount of senior and seasoned employees left within a short timespan, taking years of knowledge with them. Management just seemed to shrug and hold the door for them instead of trying to understand why a mass exodus took place.
    - The emphasis on promoting from within is a lovely idea, but it's not necessarily based on the best candidate for the job.
    - The pay is rather abysmal for anyone working in general production, and anyone with a modicum of talent will recognize this and move on quickly.
    - Distribution of work tends to be a little lopsided, and can create situations where some employees are working overtime while others head home early. But everyone is busy, and again, it's met with a shrug.
    - Many of the newer additions to upper management have come in making sweeping changes without warning, causing distress among employees. Then when the new changes don't work, things are changed again. Just because. It feels like a process merry-go-round sometimes.

    Advice to Management

    Figure out a way to stop the employee hemorrhaging, and do it soon.
    Promote from within when it's warranted, not when you feel like, and if you're hiring from outside make sure that person is going to be an effective member of the team no matter the title.
    You're not a $50 million company yet, but you can be. Just stop trying to jump to the fifth tier when you're only at the second. A lot of people get lost that way and sometimes you don't make it.


  7. "Great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Unit Manager in Boston, MA
    Former Employee - Business Unit Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LUZ full-time (Less than a year)

    Pros

    LUZ is a very well run private company with a focus of providing quality service to its client as well as taking care of its employees. Executive team members are very accessible and helpful. Most employees are very professional. It has a great team atmosphere.

    Cons

    The company is growing rapidly and there are constant changes to its strategy to make sure it is on the right track. Some people may find there are frequent changes, but those are for the good of the company and often times, for the good of the employees.

  8. Helpful (1)

    "Worked there a year- good people poor vision."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at LUZ full-time (More than a year)

    Pros

    Good production process most of the good management left. Daily good presence in the market. Good production team- almost too good to be there the way they are treated.

    Cons

    Huge disconnect in vision between the co-founders and CEO. CEO was spot on but co founders lacked operational maturity. Overall strategy was a continuous moving target. Every time traction was starting they changed focus. I hope clients don't realize this and for those considering employment be aware there is no loyalty. You will be viewed as disposable.

    Advice to Management

    Co-founders need to really mature- don't hire a CEO and others to create vision and execute a strategy and then tie their hands behind their backs and expect the results you would like to achieve.


  9. Helpful (3)

    "The little engine that can't..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South San Francisco, CA
    Current Employee - Anonymous Employee in South San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at LUZ full-time

    Pros

    Very smart people, great work/life balance, open-door policy, management is very supportive and complementary, extensive amount of resources and tools help you to succeed. A high-quality product.

    Cons

    A genuine disapproval of upper management that has led to a recent mass exodus from the company. Completely unrealistic growth goals and lack of true industry differentiation. A very compartmentalized organization where nobody really knows what's going on. Ever changing policies and procedures.

    Advice to Management

    You've got the potential to be a great organization, but those in power need to step back, put their pride aside and realize that things are simply not working! Great companies change with the times, those that don't are left in the dust. Until your employees are completely happy and every department is transparently aligned, future success will be merely a pipe dream. Engage and solicit honest feedback from all employees of all areas if you want to make the company a truly great place to work. Stop trying to compete on the world stage when you're still in the dressing room.


  10. Helpful (1)

    "Good place to work, but limited growth potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Project Manager in San Francisco, CA
    Former Employee - Associate Project Manager in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at LUZ full-time (More than 3 years)

    Pros

    One of LUZ's goals is to the best place to work in the industry. Although it has lately moved a little away from that end, placing more of an emphasis on sales and growth, it is still a very good place to work: management is reasonable in its demands, employees are friendly, and the overall atmosphere is casual but professional.

    LUZ is extremely good at hiring the right people. 90% of hires are talented, motivated individuals, and the other 10% "leave" within a few weeks. They also do a great job training their new hires, with a two-week training plan for everyone followed by hands-on training from team members.

    LUZ is also at the top of its industry; it is wholly focused on the life science industries, and it does its job very well. It is currently in a "growth stage" which will probably not pan out, but it will probably be looking to expand its workforce in the coming months, particularly for its Boston office.

    Cons

    Plain and simple, LUZ is a penny-pincher. Good workers can expect regular raises in the 1 - 3% range. Getting promoted from Project Coordinator to Associate Project Manager took me from $42K to $46K; not a huge addition to an already very low San Francisco salary.

    Growth potential at LUZ is limited. Mediocre employees can expect to keep doing the same thing month after month, year after year, while no distinction is made between "good" and "great" employees: they get rewarded when it's convenient (yearly performance reviews, or when a position opens up) and they get rewarded in the same manner. For those really looking to progress in their careers, I recommend using LUZ a jumping block to other things.

    Advice to Management

    While you're doing a great job hiring and training new talent, more needs to be done to retain top talent, especially production staff (it's become a trend for top project managers to leave within a year or two of joining LUZ). While growth is great, don't lose your focus on what made you succeed in the first place: a commitment to delivering the highest quality life science translations and a desire to be the best place to work in the industry.


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