LYRASIS Reviews | Glassdoor

LYRASIS Reviews

Updated October 20, 2017
20 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Robert Miller
4 Ratings

20 Employee Reviews

Sort: PopularRatingDate

  1. "Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Atlanta, GA
    Current Employee - Customer Service in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LYRASIS full-time (More than 8 years)

    Pros

    A superior management team that cares about the employees and the members. Super high morale, everyone wanting to give their best. Very rewarding working with the museums and libraries. They got rid of the slackers who were not working and had bad attitudes, so it's a whole different ballgame now. Super fun people to work with. Cash flowing generously now into the company.

    Cons

    It's a lot of work but satisfying.

    Advice to Management

    Keep looking forward. Keep treating the employees with the respect and rewards you are now.


  2. "Great place going in great direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LYRASIS full-time (More than 8 years)

    Pros

    Energetic, mission-driven, smart CEO got rid of all the lazy, whiny do-nothings, cleaned up the finances and inspires the employees daily. Everyone does their best, truly loves the LYR members and love working here now. Most work from home, only a skeletal crew in the office in Atlanta, but it's great. Everyone repects one another and it's great going to work now.

    Cons

    Could use more time with the whole company all together at the same time.

    Advice to Management

    Doing a great job, keep it up.

  3. Helpful (1)

    "Awful Mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Atlanta, GA
    Former Employee - Team Member in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LYRASIS full-time (More than 3 years)

    Pros

    Historic Organization with Great Mission.

    Cons

    Awful CEO, who got rid of all tenured African Americans for a good old boy system.

    Advice to Management

    More Ethical Mgmt Team.


  4. "Change is going to come"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LYRASIS full-time

    Pros

    I've worked for LYRASIS for almost 10 years and can honestly say the company is heading in a new direction. Whether that's good or bad remains to be seen....

    Cons

    If you're not from the library world, this experience will be eye-opening.


  5. Helpful (3)

    "Terrible Leadership & Horrible Morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LYRASIS full-time (More than 3 years)

    Pros

    You are able to work remotely and they have pretty good benefits. Helping the libraries is rewarding.

    Cons

    The CEO is not a good leader and isn't trusted by most employees and that sentiment of mistrust is evident in every department. Morale isn't good and they blame the employees instead of looking at themselves.

    Advice to Management

    CEO and senior leadership need to realize the poor morale is generated by poor leadership.


  6. Helpful (4)

    "Just when you think it can't get any worse..."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LYRASIS full-time (More than 5 years)

    Pros

    management doesn't know what is going on or what should be happening so you don't have to work very hard

    Cons

    new CEO never took time to learn our business. he and his friend just wanted to do a merger and didn't care what happened to the LYRASIS members or employees. This place is so messed up, the other company refused to merge with us!

    Advice to Management

    Please quit so we can get a CEO that cares about the LYRASIS members!


  7. Helpful (4)

    "sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Support in Washington, DC
    Former Employee - Account Support in Washington, DC
    Doesn't Recommend
    Negative Outlook

    I worked at LYRASIS full-time (More than a year)

    Pros

    They have promised employees a two year severance package in the event they go bankrupt.

    Cons

    The organization never pays their bills on time. We were continually told to lie to both members and vendors. This services company will eventually go the way of most of the others and will take their members money with them.

    Advice to Management

    maybe a class in ethical business practices is due?

  8. "Library associations can be fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior IT Administrator in Atlanta, GA
    Former Employee - Senior IT Administrator in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at LYRASIS full-time (More than a year)

    Pros

    Laid back, very quiet. They let me learn a lot about how libraries operate. I learned a lot about certain applications and made some good friends there. The general tone in my department was laid-back and intense. The work time was pretty flexible, and telecommuting was an option.

    Cons

    Non-Profit-level salaries. Quarterly meetings where they rained doom and gloom. I probably worked more hours than they really wanted me to, but they had misguessed the amount of hours of work required, so the team was always either doing not so much or feverishly working.

    Advice to Management

    Set guidelines and refrain from criticising employees if they have done the best they can do.


  9. "Lots of great things happening here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LYRASIS full-time (More than 5 years)

    Pros

    A library organization that is staying on top of things. Lots of the staff work remotely and they accommodate family needs well. We have some new leadership in the organization due to retirements and it looks like we are continuing to grow. We are proud of our national recognition with foundations and library organizations, having staff connected to these agencies has been a great way for us to connect. Constantly trying to develop new ways to generate revenue is great since we are a non-profit and want to stay viable overtime.

    Cons

    Biggest negative is the home office in Mid Town Atlanta- dreary and hardly anyone working there anymore (due to remote hires) Staff are a bit cliquish with old work habits. "Change" is easier on the remote side of the organization.
    Communication across the organization is getting better, but still need to figure a better way to keep everyone in the loop to better help our members.

    Advice to Management

    Review policies and enforce consistently with all staff in Atlanta and remotely. Advertise promotion opportunities, I do not hear about an opportunity until the person is announced in their new role!


  10. Helpful (5)

    "Not a good experience-lack of direction and business experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    No opinion of CEO

    I worked at LYRASIS full-time

    Pros

    Nice people, relaxed environment, family friendly

    Cons

    Selling internally the need to change

    Advice to Management

    be more open to new ideas and external changes in the environment


Showing 20 of 20 reviews
Reset Filters