LabAnswer Reviews | Glassdoor

LabAnswer Reviews

Updated August 22, 2017
67 reviews

Filter

Filter

Full-timePart-time

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Mark Everding
44 Ratings

67 Employee Reviews

Sort: PopularRatingDate

Pros
  • This is a great opportunity for an entry level professional to grow their career (in 4 reviews)

  • Defined Career path, good benefits, great people (in 4 reviews)

Cons
  • Also it's an absolutely terrible work/life balance -- 50 total work hours on average, plus extra time put towards milestones for promotion and (in 9 reviews)

  • Also, time spent traveling to client sites is unpaid, so if you need to travel you (in 4 reviews)

More Pros and Cons

  1. "Good Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Orlando, FL
    Current Employee - Consultant in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LabAnswer full-time (More than a year)

    Pros

    Defined Career path, good benefits, great people

    Cons

    High expectations for internal investments with no pay for those hours


  2. "Great Environment; work-driven"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LabAnswer full-time

    Pros

    Strong emphasis on team work and very involved management

    Cons

    Showed work place Politics and favoritism

    Advice to Management

    Be more fair toward all employees

  3. Helpful (2)

    "Useful way to get paid-for experience, but that's about where it ends."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Informatics Consultant
    Former Employee - Informatics Consultant
    Doesn't Recommend
    Neutral Outlook

    I worked at LabAnswer full-time (More than a year)

    Pros

    The company pays you to train in the applications that they use with their clients. This is great for building your skill set without taking the hit of being unemployed or paying for courses/training out-of-pocket.

    If you want to travel, there is POTENTIAL to be put onto a project that requires travel or possible relocation, but this is not always the case and actually tends to be a fairly low percentage of occurrence.

    Cons

    Unless you really enjoy being a consultant that is paid quite a bit lower than a consultant would normally make elsewhere... I would not stay here past 2-3 years.

    Some of the companies that my old co-workers have gone on to work for have occasionally used LabAnswer for projects. Often, the project ends with the company being unsatisfied with the final product and I have been told that one company's mgmt has even used the phrase "Well, you get what you pay for"......

    Basically.... there is potential to have "experience", but for a company with a mediocre reputation.

    Advice to Management

    I cannot really say much here since there was a recent buyout and management has been moved around since I worked here.

    My advice would be for mgmt to not be so hypocritical about work/life balance. Tell it like it is. If you are expecting a project to take up a HUGE amount of the individual's life, tell them. Don't preach about the importance of work/life balance while simultaneously expecting 10-15 extra UNPAID hours weekly to "add to yourself as a consultant".


  4. Helpful (5)

    "Hit or miss, favoritism, numbers-focused, political"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Informatics Associate
    Current Employee - Senior Informatics Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LabAnswer full-time (More than a year)

    Pros

    Amazing experience if you get the right client. Senior management is really excellent but far removed from the Orlando office and training program. Plus it got bought so it's Accenture's problem now.

    Cons

    Management put together a training program assuming they knew what millennials wanted. They didn't. Also it's an absolutely terrible work/life balance -- 50 total work hours on average, plus extra time put towards milestones for promotion and +10 time for the company as an investment vis a vis the Google model. All that would be fine if it wasn't such a bad salary. Was too focused on numbers and growth to get targeted for acquisition.

    Advice to Management

    Give people an anonymous setting to voice complaints.


  5. Helpful (1)

    "Longtime employee building something special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LabAnswer full-time (More than 10 years)

    Pros

    Superb team oriented culture; Very meaningful projects all within the health/science domains; Hard work expected like any consulting firm who wants to excel with clients.

    Cons

    Constant growth comes with its challenges like scaling people, skills, culture

    Advice to Management

    Keep investing in ways that mature the organization and its people


  6. Helpful (2)

    "A Good First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LabAnswer full-time

    Pros

    Tight Culture, allows you to gain experience in fields and learn many new technologies and computing languages

    Cons

    poor management structure and unclear promotion structure


  7. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LabAnswer full-time (More than 3 years)

    Pros

    Access to highly skilled experts in the laboratory informatics realm - from research and early discovery to commercial manufacturing QC.

    Cons

    Everybody travels to client sites, which can be a strain on the homefront.

    Advice to Management

    Keep doing what you are doing - this is a great place to work!

  8. Helpful (10)

    "Burn and Turn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Informatics Associate in Orlando, FL
    Former Employee - Informatics Associate in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at LabAnswer full-time (More than a year)

    Pros

    Overall, the company is quite interesting. Your coworkers are well educated and helpful. The work is rather boring, but it is made interesting through your teamwork.

    Cons

    Expect to work 60 hr/wk for 40 paid hours + 10 extra hours for your project (eating, answering emails, talking with team) + 10 "volunteer" hours per week. They preach work life balance and being paid for your work, but you will be personally called into meetings for accurately reporting your hours if you ever make such a mistake. General phrase from team leaders is "work 10, report 8."

    It is a nice chance to work for big clients. The work is the usual tech support work. Create user accounts, make reports, answer emails, investigate user issues, resolve tickets.

    Expect to make 36k your first year, then 45k after 18 months. Although, they burn a lot of people so you might not make it that long. You will also be expected to work for extremely long hours to make that promotion. Sometimes you need to work Friday evenings until 10 pm. A lot of the people that succeed, work non-stop. Work until 6, continue working at home, wake up for emails in the middle of the night, get to work by 8 sending emails from when they get up.


  9. Helpful (7)

    "Small minds in Management and metorship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good learning place if using company as a stepping stone
    Good training material

    Cons

    They burn you out quick
    Very clicky
    Small minded Management and leads. Out for themselves
    silver tongue devils in management and sales. Used car salemen
    Small pay
    work 50-60 week hours, get paid for 40

    Advice to Management

    Your pocket is filled with money. Share the wealth and be loyal.


  10. Helpful (4)

    "Warm Company Culture/Unbeatable Career Starter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate > Consultant in Orlando, FL
    Former Employee - Associate > Consultant in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    > Friendly culture - very flat hierarchy for a company that has a relatively traditional structure
    > Outstanding health, retirement, wellness benefits
    > Large enough to be stable, provide plenty of expertise/training to learn from, and offer continuous & diverse projects to work on
    > Small enough for individuals to have a big influence on where the company goes if they so choose
    > Family feel - people (including management) genuinely care about and invest in employees and each other
    > Rare entry-level positions with great growth opportunities for aspiring computer professionals
    > Magically combines the cultural feel of a modern startup with the coherence and accountability of a large corporation (LabAnswer clients are mostly big pharma organizations)

    LabAnswer cares about its people. From a human/cultural perspective, from the top to bottom, people are fun, genuine, generous, and look out for one another because it's the right thing to do. From a business perspective, LabAnswer management recognizes that LabAnswer consultants are literally their company product, and so they provide training, encourage mentorship, and will even fall on a sword with a client to protect them.

    LabAnswer is working hard to cultivate a big younger generation of consultants and technical experts in the industry. The work is a fantastic opportunity for recent graduates to get started in the "real world," complete with tons of training opportunity, different flavors of projects, and management support and investment. For entry level positions, early promotions and raises come quickly and often if you take the time to learn.

    If you are explicitly interested in doing work in the pharmaceutical/laboratory software space, this is a fantastic company to work with to gain a plethora of experiences.

    If you are just getting started in a career in software development/support/project management and are looking for an opportunity to get off the ground, this is a fantastic opportunity. It sure launched my career.

    Cons

    > Consultants on support projects experience high burn-out rates due to long and/or unpredictable hours of support
    > Early promotions and raises are clear and frequent; higher advancement becomes difficult due to fewer positions available (high retention/stability in upper management)
    > Pay is based on Floridian standard of living with no income tax: may be lower than some software companies with similar work offer.

    Consultants who work on support project teams are living that support life: unpredictable, long-houred, potentially tedious, and a bit enslaved by the clock. While the best technical consultants gained their expertise working support, many resent the long hours needed to fulfill the obligations to the client while only being paid a fixed salary. I was never on a support team, so I never experienced this personally, but many of my friends did and they had a hard time with this.

    Advice to Management

    Keep fostering mentorship opportunities; cycle EAS staff to avoid burnout; do as much as you can to help on-site consultants feel included


Showing 67 of 68 reviews
Reset Filters