Ladbrokes Reviews | Glassdoor

Ladbrokes Reviews

Updated February 24, 2017
191 reviews

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Full-time Part-time

2.4
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Ladbrokes CEO Jim Mullen
Jim Mullen
60 Ratings

191 Employee Reviews

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Pros
Cons
  • high up managers tend not to listen to shop staff, long hours, (in 26 reviews)

  • Security- Retail staff are left working alone (single-manning) a lot (in 19 reviews)

More Pros and Cons

  1. "Nice people. Mind-numbing work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content
    Former Employee - Content
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ladbrokes full-time

    Pros

    - If you like sport then you pretty much have constant access to it throughout your working day.
    - The people are a laugh, down to earth for the most part.

    Cons

    - No room to be creative or progress
    - Male dominated. Very laddy/macho and there seems to be no desire to change that
    - Very cliquey middle management whose only job seems to be feeding back upper managements ideas or suggestions (being creatively constrained themselves).
    - Upper management so far removed from the digital department I don't think they've ever walked around that part of the office.
    - Work is repetitive and dull. You could genuinely train a monkey to do it.
    - The only job I've ever had which hasn't taught me any new or valuable skills in my area of work.
    - You'll have to do shifts and work weekends which are absolutely horrendous after a while.

    Advice to Management

    Have some faith in your employees and give them a chance to do more than data entry


  2. "not such a bad job, but better out there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Liverpool, England (UK)
    Former Employee - Customer Service Manager in Liverpool, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    other team members and tips

    Cons

    difficult working hours and late closing

    Advice to Management

    pay more


  3. "Good company with great benefits"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ladbrokes full-time

    Pros

    they take care well of the employees

    Cons

    a bit strikt with rules


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Shadow of its former self"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Was a great environment with opportunity to push yourself.

    Cons

    Corporate culture and identity lost a number of years ago.


  6. "ladbrokes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager (CSM) in Dublin, Co. Dublin (Ireland)
    Current Employee - Customer Service Manager (CSM) in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Ladbrokes (More than 3 years)

    Pros

    have started adding incentive schemes for employees

    Cons

    high up managers tend not to listen to shop staff, long hours,

    Advice to Management

    pay attention to the information shop staff try to tell you


  7. "Fantastic and welcoming place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Derby, England (UK)
    Current Employee - Customer Service Advisor in Derby, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ladbrokes full-time (Less than a year)

    Pros

    They take you in and ensure you learn everything within the 5 week period.

    Cons

    Lots to learn, therefore good to have a head start.

    Advice to Management

    N/A


  8. "Customer Service Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Dublin, Co. Dublin (Ireland)
    Former Employee - Customer Service Advisor in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ladbrokes part-time (More than 3 years)

    Pros

    The rate of pay was good considering the job. Flexible hours when you're in college with good opportunities to progress.

    Cons

    Long shift hours, often given the worst shifts when you're a part time employee and can sometimes be working alone for long periods of time.

    Advice to Management

    Increase safety for staff and ensure each member gets a lunch break.


  9. "NOT FOR EVERYONE"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ladbrokes full-time (More than 8 years)

    Pros

    Easy to get a job, end up being paid for sitting watching the football, easy work but can be boring

    Cons

    Regular abuse, poor training, long shifts, late finishes, pressure to target customers to open up accounts and to target 18-25 year olds to get them addicted to gambling

    Advice to Management

    Improve training and reduce shifts to a max of 8 hours and then may have staff retention


  10. "Csm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at Ladbrokes full-time

    Pros

    Good money

    Great bonus

    Great reward

    Easy relaxed atmosphere

    Cons

    Have to work long hours. Force you to do overtime when dont want to do

    Advice to Management

    Should have better operating managment. Hard to get your oppinions heard


  11. "Assistant Shop Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Shop Manager in London, England (UK)
    Former Employee - Assistant Shop Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ladbrokes full-time (More than 3 years)

    Pros

    Time flew , there was always something to do

    Cons

    Extra long hours, Had to run around the district covering for management absentees,Had to put up with untidiness in other manager's shops, abuse from customers, homophobia from customers, racist customers

    Advice to Management

    Management cannot do much because of the nature of the business



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