Ladbrokes Reviews | Glassdoor

Ladbrokes Reviews

Updated September 25, 2017
255 reviews

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2.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Ladbrokes CEO Jim Mullen
Jim Mullen
86 Ratings

255 Employee Reviews

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Pros
  • Flexible hours, get to watch and enjoy sports in work (in 18 reviews)

  • Some great people still exist post merger but new combined company has lost identity and some great leaders (in 8 reviews)

Cons
  • long shifts long hours short lunches (in 34 reviews)

  • Long nights and single manning where a pain, sitting in the shop until 10pm was a killer (in 24 reviews)

More Pros and Cons

  1. "Nice people. Mind-numbing work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content
    Former Employee - Content
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ladbrokes full-time

    Pros

    - If you like sport then you pretty much have constant access to it throughout your working day.
    - The people are a laugh, down to earth for the most part.

    Cons

    - No room to be creative or progress
    - Male dominated. Very laddy/macho and there seems to be no desire to change that
    - Very cliquey middle management whose only job seems to be feeding back upper managements ideas or suggestions (being creatively constrained themselves).
    - Upper management so far removed from the digital department I don't think they've ever walked around that part of the office.
    - Work is repetitive and dull. You could genuinely train a monkey to do it.
    - The only job I've ever had which hasn't taught me any new or valuable skills in my area of work.
    - You'll have to do shifts and work weekends which are absolutely horrendous after a while.

    Advice to Management

    Have some faith in your employees and give them a chance to do more than data entry


  2. "CSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSM in Brighton, England (UK)
    Current Employee - CSM in Brighton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ladbrokes full-time (More than 3 years)

    Pros

    Great if you are into sports, easy to keep up to date with all the goings on in various sports worldwide.

    Cons

    Not much support, poor training. Too much lone working.

    Advice to Management

    More interactive 1-1 training for new starters needed at set locations with set tutors.

  3. "Deputy manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager in Chorley, England (UK)
    Former Employee - Deputy Manager in Chorley, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Ladbrokes full-time (More than 3 years)

    Pros

    Enjoyable job, good fun with the punters and staff, grand national day was always a blast

    Cons

    Long nights and single manning where a pain, sitting in the shop until 10pm was a killer

    Advice to Management

    None


  4. "decent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Birmingham, England (UK)
    Former Employee - Customer Service Manager in Birmingham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ladbrokes full-time (More than a year)

    Pros

    sit down at chair all day

    Cons

    work long hours and pay

    Advice to Management

    look after your colleagues better


  5. "A good laugh but no good if you want to make money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ladbrokes part-time

    Pros

    -reasonably easy/ stress-free job
    -good banter with colleagues and customers
    -amazing management at shop level

    Cons

    -struggled to get decent hours
    -terrible pay
    -SO MANY sales targets to meet; in one breath they'd be trying to get you to promote responsible gambling, and in the next they'd be forcing you to hit ridiculous sales targets and encourage gambling.


  6. "cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ladbrokes part-time

    Pros

    If you enjoy watching sports

    Cons

    unruly and rude customers,not all but enough to dampen the day


  7. "Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Customer Service in Swindon, Wiltshire, South West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ladbrokes part-time (More than a year)

    Pros

    It was a job, I liked some customers.

    Cons

    The management is very poor, you have no training except to sit and fill out a book with no support. I met my manager 4 months into the role. Min wage and for all the money you take And stick from customers, it really should be much higher, it's the lowest paying bookies. The chairs are horrendous and never get upgraded which resulted in me suffering with bad back problems.

    Advice to Management

    Train your staff!

  8. Helpful (1)

    "Customer Service Manager - Not as glamorous as it sounds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Rhondda, Wales (UK)
    Former Employee - Customer Service Manager in Rhondda, Wales (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ladbrokes part-time (More than 10 years)

    Pros

    Some people may like a job where they're working alone for a lot of it.

    Cons

    Working alone makes it hard to eat and got to the toilet if you need to, 12 hour shifts were a drag, weekends they are still open early til late, didn't get breaks sometimes , a lot of responsibility, didn't get any recognition, rotas not done very far in advance and changed often up until the week before - not great when you've got children!

    Advice to Management

    Don't overwhelm shop staff with responsibilities when there's enough to do just running the shop as it is. It worked much better when I started in 2005 and there were cashier's, deputy managers and managers for each shop. The managers cared about how their shop was run, it's impossible to continue that level of service with the roles you now have. Also, rotas done in advance so people know where they are.


  9. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Betting Shop Manager in London, England (UK)
    Current Employee - Betting Shop Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ladbrokes part-time (More than 10 years)

    Pros

    Able to work at football grounds, meet new people everyday,

    Cons

    Un-sociable hours, limited flexibility hours

    Advice to Management

    Take staff's health and safety more professionally


  10. Helpful (1)

    "Wouldn't go back there ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager in London, England (UK)
    Former Employee - Deputy Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ladbrokes full-time (More than 3 years)

    Pros

    The only good thing about working here is if your Base shop is within the London travel and zones, you get an annual all zones travel card as a company benefit.

    Cons

    Working alone most of the time, pay is average, stressful, rude customers, supervisors always on your case thinking they know your shop/customers better than you when they really don't. Punished for when things go wrong (even when it's not your fault) never praised for when you're doing good. Bonus scheme is a load of crappy. I worked there 4 years and only one year I got a bonus- £100, insulting.

    Advice to Management

    Treat your staff with more respect. No single manning.


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