Lands' End Reviews | Glassdoor

Lands' End Reviews

Updated April 24, 2017
263 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Lands' End CEO Jerome Griffith
Jerome Griffith
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263 Employee Reviews

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Pros
  • The work/life balance is great with the exception of peak season which falls from around Thanksgiving to around Christmas (in 12 reviews)

  • Great clothes and employee discount (in 18 reviews)

Cons
  • Flex part time with no offer of Full time (in 15 reviews)

  • It was owned by Sears for a time (in 6 reviews)

More Pros and Cons

  1. "Nice place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Dodgeville, WI
    Current Employee - Operations in Dodgeville, WI
    Recommends
    Positive Outlook

    I have been working at Lands' End full-time (More than 10 years)

    Pros

    Hours, pay, flexibility, location, environment, benefits

    Cons

    Stress, drive, meetings, privacy, gossip

    Advice to Management

    You can advance easy if you work for it.


  2. "Solid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laborer in Dodgeville, WI
    Former Employee - Laborer in Dodgeville, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lands' End part-time (More than a year)

    Pros

    Solid pay, leads where alright

    Cons

    Boring Work, people could be unfriendly


  3. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Springfield, MO
    Current Employee - Store Manager in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lands' End full-time (More than 3 years)

    Pros

    Great product that sells itself.

    Cons

    The retail locations rent space inside of Sears, which is slowly spiraling toward bankruptcy.


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  5. Helpful (2)

    "Many Paths to Grow your Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Dodgeville, WI
    Current Employee - IT Manager in Dodgeville, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lands' End full-time (More than a year)

    Pros

    There is a lot of growth opportunity. The staff is starting to turn over after a decade being owned (poorly) by Sears and many positions are opening up at all levels. Leadership is starting to focus on attracting quality candidates from Madison through remote work policies and highlighting the great culture. For someone who produces good work, knows how to work with leadership to define their career path and follows that up through self-motivated professional growth there would be few limits.

    Cons

    Some areas of business are needing a lot of development. Board and executive leadership is somewhat tainted by Sears allies, who I don't feel have Lands' End's best interest at heart.

    For some the commute from Madison will be a turn off, but the work-life culture and half-day Fridays balance it out. Don't be a wuss, the drive isn't bad.

    Advice to Management

    Repair your culture from the terrible "Sears years". Do what you've been doing to grow the business, you are on the right track.


  6. "Good for a second job"

    Star Star Star Star Star
    Current Employee - Csr1 in Madison, WI
    Current Employee - Csr1 in Madison, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lands' End part-time (More than 3 years)

    Pros

    A lot of high quality items. Lifetime guarantee on wear of products, that some customers take advantage of. Very good customer support. Believe in taking care of the customer and employees. Working from Home is a big bonus. Seasonal training of new products. Have had very good luck with supervisors our of 4, 1 was very bad, but LE worked with me to change to someone else.

    Cons

    Not set hours and sometimes very few hours until Christmas holiday and then more hours then what I would hope for. With lack of hours you miss changes in procedures. I believe all items made overseas, nothing from US.

    Advice to Management

    Offer items made in USA. Offer of health club discount and massage discount for home agents in there area. 2 years ago there was more incentives for hourly employees, I think that helps the work repor . or offer a LE gift card after each year of service. Offer 401K to part time employees.


  7. "Customer Service Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Stevens Point, WI
    Former Employee - Customer Service Associate in Stevens Point, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lands' End full-time (More than 3 years)

    Pros

    good company to work for excellent pay good people to work with

    Cons

    none that I am aware of

    Advice to Management

    Keeping us informed about current an upcoming events thank you


  8. "So-So"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lands' End Lead in South Burlington, VT
    Former Employee - Lands' End Lead in South Burlington, VT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lands' End full-time (More than 3 years)

    Pros

    Steady, consistent, predictable, organized, quality products.

    Cons

    No room for improvement, no emphasis on hiring from with-in for higher level positions.

    Advice to Management

    People want to feel like they have a future and should not have to look for careers within Sears as an only option for advancement. Why hire new district managers outside of the company when you have seasoned managers who know the business through and through? For those that don't desire career growth this is a steady, well organized retailer that is only hindered by its current ties to Sears. Here's hoping Lands' End has their own stores soon!


  9. "Good work/life balance. Not good for career advancement."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Madison, WI
    Current Employee - Marketing Specialist in Madison, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lands' End full-time (More than a year)

    Pros

    The work/life balance is great with the exception of peak season which falls from around Thanksgiving to around Christmas.

    Cons

    Not a lot of opportunities for continuing education or advancing your career. They try to sell a culture to interns that is really non-existent. For being an office setting it feels a lot like a factory where people clock in and clock out and are not very happy.

    Advice to Management

    Make solid, market informed, decisions and stick with them. Implement new technology to stay with market trends. Last, nurture the employees you acquire so they can advance their career with Lands' End versus leaving in two years which seems to be the norm.


  10. "Customer Service Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Reedsburg, WI
    Current Employee - Customer Service Specialist in Reedsburg, WI
    Recommends
    Positive Outlook

    I have been working at Lands' End part-time (More than 3 years)

    Pros

    The company treats their employees in the same manner we are expected to treat the customer...with extraordinary care & service.

    Cons

    Because it's such a magnificent place to work, folks have been there 1,200 years (ok, a bit of hyperbole there) and it's darned near impossible to get in full-time.

    Advice to Management

    As I'm consistently in the top 10% company-wide, I'd (selfishly) love to see those metrics used to obtain a full-time position much sooner.


  11. "Consultive Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Springdale, OH
    Current Employee - Sales Associate in Springdale, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lands' End part-time (More than 3 years)

    Pros

    Great clothes, nice working environment with our department, wonderful support from LandsEnd.com, great co-workers and manager

    Cons

    Because we are affiliated with Sears and Sears took away the employee discount, we do not get a discount at this time. Being inside Sears is terrible. We could get more sales if we were a free standing store because Sears doesn't pull in customers. LE should be out of Sears stores but he end of 2017 and have more free standing stores.

    Advice to Management

    Get out of Sears and get visibility. Our sales would be so much better if we were not hidden in a Sears store inside a dying mall. Get out in the open. Give employees a hire hourly wage and give them raises. Please give us an employee discount. We get so little per hour, the discount made it bearable.


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