Lands' End Reviews | Glassdoor

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Lands' End Reviews

Updated December 5, 2017
290 reviews

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3.4
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Lands' End CEO Jerome Griffith
Jerome Griffith
12 Ratings

290 Employee Reviews

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Pros
Cons
  • Takes FOREVER to get promoted to full time (in 19 reviews)

  • It was owned by Sears for a time (in 6 reviews)

More Pros and Cons

  1. "Great company with high focus on customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dodgeville, WI
    Current Employee - Anonymous Employee in Dodgeville, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lands' End full-time

    Pros

    Good benefits, excellent facilities, genuine commitment to customers

    Cons

    Sometimes long hours but it's worth it if you enjoy what you're doing

    Advice to Management

    Keep your staff in the loop of all things going on in the departments


  2. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lands' End full-time

    Pros

    -Coworkers, and team members all work hard to meet goals.
    - All hands on deck attitude within teams.

    Cons

    -Sr leadership within last couple years, lacked clear mission, direction and focus. This caused continued fire drills, live in the moment vs strategy to improve and grow business.
    - Authentic people and individuals bringing unique skills to the table were no longer valued, felt like a number and everyone was replaceable. Environment of fear created.
    - Increased issues, with little investment back into the business to fix and improve.

    Advice to Management

    The people are what make the company, treat them well, with respect and create an environment where teams and employees feel empowered to share ideas, suggestions and concerns. The culture is one of fear and just trying to make it through each meeting without feeling beat down or disrespected.

  3. "Director, Product Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Dodgeville, WI
    Former Employee - Anonymous Employee in Dodgeville, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lands' End full-time (More than 3 years)

    Pros

    LE has been lucky to still interest and acquire talented employees across all sectors with strong work ethics. This is what's currently holding the company together.

    Cons

    Inconsistent leadership direction, mostly due to several changes of CEO in a very short period of time.

    Advice to Management

    Stay true to your LE Founders vision and values.


  4. Helpful (1)

    "Confusing Times"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lands' End full-time

    Pros

    Campus, Culture and Extra-curricular Activities

    Cons

    Leadership, Employee Turnover, Pay and Bonus


  5. "Shop Your Way Customer Care (Honest Review)"

    StarStarStarStarStar
    Former Employee - Shop Your Way Customer Care in Stevens Point, WI
    Former Employee - Shop Your Way Customer Care in Stevens Point, WI
    Recommends

    I worked at Lands' End part-time (More than a year)

    Pros

    -Great pay for a call center position
    -Flexible schedule and usually managers worked around school schedule
    -Opportunity to pick up shifts and work more hours
    -Leads and and supervisors were very supportive if you didn't understand something.
    -Fast paced and great for college students

    Cons

    -Very repetitive calls. Easy but repetitive
    -Majority of the calls were negative (people call you if they have a problem)
    -Must be able to compartmentalize work from personal life
    - A 6-8 hour shift can be very tiring after talking to people all day. (be prepared to bring snacks and energy products)
    - Since Kmart and Sears are closing down all over the U.S. I can foresee that the "Shop Your Way Reward Program" will not be existing in the next 15-20 years. Do not plan to retire here.

    Advice to Management

    I was lucky enough to have a great supervisor and didn't have too many issues.


  6. "Great base, no commissions to speak of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lands' End full-time (Less than a year)

    Pros

    Great base salary and benefits. Lots of perks if you work in the HQ in Dodgeville, Wisconsin. Good quality products, solid reputation, iron clad return policy.

    Cons

    Still tied to Sears (in over 200 Sears retail locations). If you work remotely you are treated differently than the Dodgeville folks are. Management is out of touch and very slow to make decisions. Enormous employee turnover (specially in sales).

    Advice to Management

    Empower your people and then get out of their way. Treat your employees as well as you treat your customers. Listen to your people in the field, they know their markets, you don't. Your stock is tanking for a reason, it's time to reassess the business model


  7. "Misleading work schedule, low morale work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hemming Department in Dodgeville, WI
    Former Employee - Hemming Department in Dodgeville, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lands' End part-time (More than a year)

    Pros

    Decent pay and benefits. Nice exercise facility.

    Cons

    Low worker morale, no lunch break, repetitive tasks, no regular schedule makes child care arrangements difficult if not impossible. Was required to call into the hotline at 5:00 A.M. each morning to see if I was scheduled to work THAT SAME DAY at 6:00 A.M.

    Advice to Management

    Advise HR department to accurately inform potential employees about the daily hotline call in procedure and that they will NOT be able to plan a set, regular schedule. Treat employees like people and not like a piece of equipment.

  8. Helpful (2)

    "Associate Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lands' End part-time (More than a year)

    Pros

    mostly a great group of people to work with

    Cons

    culture was forced by management and unwanted employees were treated poorly until they quit (instead of dealing with the situation head-on)


  9. Helpful (2)

    "Boys Club"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Madison, WI
    Former Employee - Sales in Madison, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lands' End full-time (Less than a year)

    Pros

    Great reputation. The company was founded on great principals but they are floundering. All the people that have been there for 15+ years are leaving in droves.

    Cons

    Management is running the company into the ground. Unrealistic expectations. Extremely unprofessional management.

    Advice to Management

    Don't micromanage. Don't waste time with meetings that should be emails. Don't yell at salesforce. Let go of the 1980's sales training.


  10. "Regional Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lands' End full-time

    Pros

    Good salary, benefits and time off

    Cons

    Unrealistic sales goals, lack of leadership and sales support

    Advice to Management

    Hire someone for a position and keep them in that position. Let them actually do the job they were hired to do so the people they were brought on to support actually benefit.


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