Lands' End Reviews | Glassdoor

Lands' End Reviews

Updated September 17, 2017
277 reviews

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3.4
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Lands' End CEO Jerome Griffith
Jerome Griffith
6 Ratings

277 Employee Reviews

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Pros
Cons
  • Won't hire at full time, must start part time (in 18 reviews)

  • It was owned by Sears for a time (in 6 reviews)

More Pros and Cons

  1. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Richfield, MN
    Current Employee - Sales Associate in Richfield, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lands' End part-time (More than a year)

    Pros

    Fun, quirky associates on the team, great store management, flexible schedule, great discounts on products, good quality clothing, positive work environment

    Cons

    Being on your feet for several hours straight, taking care of many tasks all at once, complicated return policies and procedures to work with, customers sometimes take advantage of the generous return policy


  2. "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Account Services Specialist
    Current Employee - Customer Care Account Services Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lands' End full-time (More than 5 years)

    Pros

    Friendly co-workers
    Shift giveaways, trades, pretty flexible scheduling
    Pays better than most everything else in the area

    Cons

    Required to work at least one weekend day (sat or sun)
    Lack of pay raises
    Won't hire at full time, must start part time. Takes FOREVER to get promoted to full time.
    Benefits (health, dental, vision) are very expensive for very poor coverage

    Advice to Management

    Offer yearly raises to keep up with inflation.
    Promote your good employees otherwise they will look for jobs elsewhere.

  3. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Lands' End part-time

    Pros

    lots to do and lots of great cloths.

    Cons

    having to deal with two managers and it like a tug of war.

    Advice to Management

    less tug of war


  4. "Customer Service Representative answer incoming calls"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Stevens Point, WI
    Former Employee - Customer Service Representative in Stevens Point, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Lands' End part-time (More than a year)

    Pros

    There is friendly staff and supervisors. Great discounts. Every 3 months would would get merit increase. Dental and vision offered

    Cons

    Does not offer health insurance. No full time hours it is considered Casual. Work most holidays. Training is usually offsite.

    Advice to Management

    N/A


  5. "Loved Lands End"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lands' End part-time

    Pros

    Good Pay, very flexible with students

    Cons

    standing on your feet the whole shift can get old quickly


  6. Helpful (2)

    "Terrible leadership and lack of trust"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lands' End full-time

    Pros

    Great campus and fitness center
    Some really nice coworkers

    Cons

    Poor leadership all around
    Stuck in old ways of doing things
    Hired a CEO that was insane, rude, and terrorized employees while talking down about customers

    Advice to Management

    Offer true transparency to your teams
    Make your employees feel appreciated, involved, and productive
    Honor your bonus program and offer real promotions and raises based off of merit
    Offer training, travel, and ways to advance as well as budget for your directors to support these programs
    Stop hiring leaders that don't match with your company values
    Actually put the customer first in terms of service and quality and listen to them
    Embrace innovation and platforms and services that will propel you forward
    If all else fails, merge with another retail brand or just give up and throw in the towel


  7. "Consultative Selling Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lands' End part-time

    Pros

    -Plenty of hours
    -Coworkers were mostly nice

    Cons

    -Employees don't receive a stipend or significant discount for clothes (which they are required to wear). It's frustrating because you don't get paid much, and they insist you buy ~layers~ so you can model the latest looks

    -When I was working, corporate was going through major changes and changing the mangerial structure of the stores, which was frustrating

    -They never hire enough people to take care of both the register and the floor

    Advice to Management

    HIRE MORE PEOPLE

  8. "Such a fun and positive environment!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dodgeville, WI
    Current Employee - Anonymous Employee in Dodgeville, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lands' End full-time (More than a year)

    Pros

    -Very unique culture. Lots of employee engagement and events at the Home Office to show employee appreciation. (On site Farmer's Market, Weekly grill outs, local free concerts, volunteer opportunities..)
    -Workout facility on site with swimming pool, indoor track and fitness classes.
    -On site (back-up) child care. Amazing perk when our sitter can't watch the little one!

    Cons

    -No cons in my experience so far. There has been a lot of leadership change over the past year, but it has all been positive and exciting for the teams!


  9. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lands' End part-time

    Pros

    Excellent clothing and great manager and co-workers.

    Cons

    Very few hours in the summer.

    Advice to Management

    None.


  10. "Good Starting position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lands' End full-time

    Pros

    great team, good benefits, 1/2 day summer fridays

    Cons

    company seems to be in a stand still

    Advice to Management

    be more open to new ideas!


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