Language Services Associates Reviews | Glassdoor

Language Services Associates Reviews

Updated April 19, 2017
31 reviews

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Full-time Part-time

2.9
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Laura K.T. Schriver
16 Ratings

31 Employee Reviews

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  1. "Coordinator- call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpretalk Coordinator in Horsham, PA
    Current Employee - Interpretalk Coordinator in Horsham, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly work environment, fun staff, potential for growth

    Cons

    Down time is a little boring


  2. Helpful (1)

    "Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Horsham, PA
    Current Employee - Coordinator in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Language Services Associates full-time (More than a year)

    Pros

    Laid back environment. Spend most of my day coloring which is relaxing.

    Cons

    A lot of office politics. Managers from every department think because they speak in Spanish no one knows they're talking about other managers and employees. We hear you and we think you're ignorant. No one speaks up because no one would listen. If you try to make things better you become a part of the Spanish gossip circle of hate.

    Advice to Management

    Stop talking about people behind their back.


  3. Helpful (2)

    "OPI"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Torres, Las Animas, CO
    Former Employee - Anonymous Employee in Torres, Las Animas, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Language Services Associates (More than 5 years)

    Pros

    Constant job openings, lots of overtime

    Cons

    Very low payments for latin america not congruent with skills, late payments after agreed payday in overseas service countries

    Advice to Management

    Improve supervision and update / upgrade salaries according to market


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  5. "a rewarding job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Horsham, PA
    Current Employee - Coordinator in Horsham, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Language Services Associates (More than 3 years)

    Pros

    we get to help others communicate! LSA is an amazing company with hard working people that are on a mission to help others communicate!

    Cons

    Immature coworkers that like to complain about everything. I think a lot of the problems started when they hired young immature kids that are Bratty and get upset when they get reprimanded for not doing their job. I have worked at LSA several years and have only had a positive experience. It is a place of great opportunity if you apply yourself and actually do your job and follow the simple rules. i have made great long lasting friendships here!

    Advice to Management

    Don't listen to the negativity, these negative reviews are from immature employees who didn't belong at such an awesome company!


  6. Helpful (3)

    "Not a job you want if you need to support a family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpretalk Coordinator in Horsham, PA
    Current Employee - Interpretalk Coordinator in Horsham, PA
    Negative Outlook
    Disapproves of CEO

    I have been working at Language Services Associates full-time (Less than a year)

    Pros

    Flexible hours since it is a 24/7 call
    Center. Weekends and holidays off (only if you're full time). Free coffee, but that's really about it.

    Cons

    This is not the job to have if you are trying to support a family and I am learning that the hard way. They start you off at 11.00 an hour with no raise in sight. It is a 24/7 call center so your schedule can become very flexible. Management is rarely there to help whenever you need it, and when you do need the help they expect you to stand at your desk and scream from across the call center to get someone's attention. There is no respect for the coordinators only way to have it here is if you have a degree. Whenever you have a problematic call no higher up ever takes steps in for you. They fire people on a whim and the place is so inconsistent. Benefits are terrible, you can't even afford to put your family on a health insurance plan without having your already low paycheck cut in half. You have to ask to use the restroom like you're a child and God forbid they spot you even glance at your phone it's a one to two week suspension.

    Advice to Management

    Listen to your employees and raise the pay rate. Most of your 11 to 12 dollar an hr employees are barely making ends meet and have another job just to get by.


  7. Helpful (6)

    "A Company that Doesn't Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator in Horsham, PA
    Former Employee - Coordinator in Horsham, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Language Services Associates full-time (More than a year)

    Pros

    Since Language Services Associates is a 24/7 call center, they are very flexible with hours. I do think that this position was great for students. But that is about it.

    Cons

    Where to start... Low pay. You used to get a dollar raise after your 90 days but they got rid of that since they switched to a once call at a time system, which made sense but the system itself if awful and the coordinators constantly got yelled at by clients for the system error. Management would come up with ideas and events but then never follow through. This company is the worst with consistency. One rule would apply to one employee but another another. They allowed someone to be late 4 times, when the rule is 3 times within their 90 day. they gave him an extra chance but fired someone for their first offense complaint. No suspension, and this person was truly one of the best coordinators, and they got fired for one mistake. The benefits are a joke. Working full time and so many people were still broke, unhappy and struggling. The company makes so much money but the only people that see it are the managers. They don't care about their employees. They truly are replaceable to LSA. Its sad.

    Advice to Management

    Listen to your coordinators. They are frustrated and disappointed that you don't stick up for them if the situation calls for it. If you listen to your employees, maybe you'll be able to keep them longer.


  8. Helpful (1)

    "Friendly, Fair, and Diverse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coordinator in Horsham, PA
    Current Employee - Project Coordinator in Horsham, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    One of the most diverse environments I've worked in. Everyone LSA hires tends to be of the same open, friendly, and globally diverse mindset, which makes for a really fun office and easily built relationships with coworkers.

    The hours are fair and flexible, and management is always -really- understanding and accommodating to staff needs.

    The pay is relative to the work expected of you, and most of the opportunities, while there are fine details, are low-stress, and you're never asked to bring anything home. You are well-rewarded for growth in your position, taking initiative, and taking on projects, which makes you feel much more valued and less like a cog. Management is quick to recognize when someone has gone above and beyond in their role.

    People take issue with the no-phone on the call center floor policy, but there really are no companies where texting at work is acceptable, especially not when dealing with sensitive medical information. There are plenty of other places in the office where you can use your phone.

    Cons

    This is a small office where just about everyone knows everyone else. Secrets are not easily kept and word gets around fast.


  9. Helpful (4)

    "OKAY COMPANY IF YOU HAVE NO CHOICE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator in Horsham, PA
    Former Employee - Coordinator in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Language Services Associates full-time (More than 3 years)

    Pros

    Full benefits, you will meet nice educated people from every walk of life here.Free coffee/Tea.You might make friends, If you go with the crowd.Flexible schedule.

    Cons

    The pay is basically $12 to start.There are a lot of nepotism,management do not care at all. You will be bombarded with responsibilities which they never explain during the interview.They will clearly lie to you about what the job is going to be. If you do not perform you will be given warnings and some people have been fired two weeks in the job. It is awful place to work.You will never make a career here.This is a place to work until you get something better or finish school.You will not be able to feed a family with the salary you receive here.


  10. Helpful (3)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter in Fresno, CA
    Former Employee - Interpreter in Fresno, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Language Services Associates (More than 10 years)

    Pros

    you don't have to drive to places to interpret. It's on the phone interpreting and you can interpreted anywhere, home, work place, vacation or in your car.

    Cons

    The company pay like 20 cent per minute to start. You don't make much money. The longest that I ever interpreted was about 30 minutes. When you are on the phone for about 30 minutes, it starts to hurt your ear. That's the only thing about this company.

    Advice to Management

    none


  11. Helpful (5)

    "Underpayment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Horsham, PA
    Current Employee - Anonymous Employee in Horsham, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Language Services Associates (More than 3 years)

    Pros

    Wonderful people who become a family easily.

    Cons

    Low starting salary that doesn't resembles a workload and job description

    Advice to Management

    People want to be appreciated and valued. The best way to show them is to pay adequate salary.


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