LanguageLine Solutions Reviews | Glassdoor

LanguageLine Solutions Reviews

Updated June 23, 2017
145 reviews

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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
86 Ratings

145 Employee Reviews

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Pros
Cons
  • Low pay compare to other companies in the industry (in 51 reviews)

  • No benefits for part time employees (in 50 reviews)

More Pros and Cons

  1. Helpful (1)

    "all cal interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - All All Interpreter in Monterey, CA
    Current Employee - All All Interpreter in Monterey, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It used to be a nice over the phone interpretation company working on a secure and clear line. Now we work on a laptop with a flaky software and constant technical issues.Very frustrating!

    Cons

    This new management has no clue about the interpretation business and now has no clue about the technical support needed.On top of all the interpreters do not get paid when they are put on idle time while they work on their problems.So anethical!

    Advice to Management

    Fire all the decision makers of this Company before they run it to the ground.


  2. Helpful (1)

    "Never again!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter in San Juan, PR
    Former Employee - Interpreter in San Juan, PR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions full-time (More than 3 years)

    Pros

    I get to work from home.

    Cons

    Lax management. Lowest wages. Bad communication.

    Advice to Management

    Listen to all of the complaints & suggestions your employees report.


  3. Helpful (2)

    "Unreliable Company -bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Interpreter in Philadelphia, PA
    Former Employee - Medical Interpreter in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions full-time (More than a year)

    Pros

    Work at home , practice language

    Cons

    They lay you off suddenly without any warning !! and without reason !!! they bad treat their employee , Don't trust them

    Advice to Management

    Give 2 weeks prior notice to employee before laying him off , the employee has a rent a responsibility , try to respect him , we work employees not contractor to treat us like that


  4. Helpful (2)

    "Poor/Non existing Management & Tech. Support"

    Star Star Star Star Star
    Current Employee - Interpreter in Monterey, CA
    Current Employee - Interpreter in Monterey, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than 3 years)

    Pros

    NONE this used to be a Work in the comfort of home with freedom of moving around. Now Interpreters have been boxed up in front of a computer for 8 Hrs./day movements limited to the length of the cables can hardly stand up or take your headphone off or you might miss a call. You can only stretch or pee on scheduled breaks, in between breaks you have to hold it. Furthermore apart from changing the physical limitations and changing the "Job Description" they have without saying anything stopped paying a performance bonus, instead increase your duties.

    Cons

    Management non existing, can never talk to one, don't even know if they exist, instead they feed a huge overhead unlimited number of various clerks.
    This is 24hrs. day business spread over several countries but Tec. Support is a 9-5 PCT Monday-Friday so if you have a tech problem mostly due to their equipment/Software you have to suck it up for at least 72 hours, and guess what ? obviously without pay ????

    Advice to Management

    Change your mentality and culture, pay more attention to the Interpreters the money making folks, reduce Over Head and possibly also several Executive starting from top to bottom.


  5. Helpful (3)

    "Really poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mandarin Interpreter in Portland, OR
    Former Employee - Mandarin Interpreter in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions full-time (Less than a year)

    Pros

    Simple job, mostly bank calls.

    Cons

    poor management, poor benefit, no raise in salary

    Advice to Management

    No actual manager in the center. The in charge people provide false information to confuse employees. The company forces interpreters against their will to work on other tasks (work on scheduling, call out to home interpreters...) which is not interpretation related works. Micromanagement: cannot leave the seat, limited time of using bathrooms... Unequal treatment: different languages get different amount of call volumes, same rule does not apply to everyone in the company... If you don't get along with the "in-charge" you get "special treatment" and eventually leads to termination. Thy should stop the chaotic management, it really kills employees' motivation to work.


  6. Helpful (5)

    "Worst job ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Over the Phone Interpreter in Monterey, CA
    Former Employee - Over the Phone Interpreter in Monterey, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I'd like to think there was something positive about my time with language line but I would be lying. Unemployment might actually be a better prospect.

    Cons

    Everything. The clients being used to cutrate overseas interpreters are often rude and short with you. The staff is terrible towards the interpreters because of either fear of losing their jobs or because of being overworked, underpaid and being under the ever watchful eyes of the creeps in middle to upper management. The pay, even if you're literally working full-time will not be enough to even live modestly unless you have another stream of income. The ever looming culture of fear that management is always willing to cut your hours or fire you for minor offenses like TAKING TIME OFF, even if it's health related. This was the WORST JOB I EVER HAD and that's saying a lot considering I worked as a dog groomer and a pizza delivery driver as a kid. I would honestly rather smell like wet dog/canine anal-gland or get a gun shoved in my face than EVER work for these soul robbing slave drivers. This is literally the worst legitimate job out there. My only advice is to avoid this company at all costs. The only reason i got involved with them was that the company I worked for before was absorbed by LLS.

    Advice to Management

    There is no giving of advice to management. Management doesn't care if you're epileptic, had a seizure and go to the hospital because even if you fax over a doctors note they will still count that as sn unexcused absence. Management doesn't distinguish good accurate work from someone in the US to the mostly subpar work of one of their slaves in the Dominican Republic or elsewhere. If have something say to management its that they should find work with an ethical company before being named in a lawsuit someone will eventually bring AND WIN towards these slave drivers. But alas my words will more than likely go unheaded because let's face it, if you climbed the ranks in an organization like LLS then your soul is dead and any semblance of human decency would have been extinguished by then.


  7. Helpful (3)

    "Worst company I ever worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Interpreter in San Jose, CA
    Current Employee - Medical Interpreter in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions part-time (More than a year)

    Pros

    1. Work from home
    2. 401K with matching contribution.

    Cons

    1. Bad corporate culture (you don't feel yourself as part of the company)
    2. Low pay
    3. Absolutely no raises, even if you work for them for 15 years, and absolutely no career opportunities.
    4. No paid time off or vacation.
    5. Very hard to take unpaid vacation, as the number of hours is limited and taken by others quickly.
    6. Very short breaks and short lunch.
    7. No bathroom time during work.
    8. No paid medical leave.
    9. Constant "mistakes" by payroll resulting in lower paychecks than actual hours worked.
    10. Resolving paycheck issues takes months.

    Advice to Management

    Treat your employees better, offer better benefits, pay salaries adequate to employees' skills.


  8. Helpful (5)

    "American Sign Language Interpreter"

    Star Star Star Star Star
    Current Employee - American Sign Language Interpreter in Monterey, CA
    Current Employee - American Sign Language Interpreter in Monterey, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Had to give it one star but didn't want to give it any stars. The ONLY pro is being able to wear my slippers and not having the expense of transportation.

    Cons

    Where do I start? DON'T WORK HERE.. NO COMMUNICATION at this company at all. The upper management doesn't CARE about employees. The TOTAL opposite of what they say on their website. Use the words "continuous improvement" but only when they talk about how they won't pay you when THEIR system kicks you off. Never use those words when talking about making things better for employees. They have NO IDEA what they are doing when it comes to VIDEO REMOTE interpreting. DO NOT WORK HERE!!

    Advice to Management

    LISTEN to people (employees) that know MORE than you do about the business than you do. If you don't the UNION will be coming to your business sooner than you think!!


  9. Helpful (4)

    "interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter/Translator in Raleigh, NC
    Former Employee - Interpreter/Translator in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    HOME BASED BUT NOTHING ELSE REALLY... I WOULD STRUGGLE TO FIND MORE PROS

    Cons

    POOR COMMUNICATION. I worked FULL TIME MORE than 3 years. The company doesn't care about their workers. All decisions are made based on single person. You are stuck with your schedule for the whole year before you can change it. The system is a mess and IHD and Management do not communicate with each other or the employees The only time you get contacted if they want to say something bad to you. Otherwise it is like talking to the walls. LOW PAY, UGLY MEDICAL BENEFITS. WOULDNT WANT TO COME BACK HERE AT ALL.

    Advice to Management

    LISTEN TO YOUR EMPLOYEES


  10. Helpful (5)

    "Video Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Video Interpreter in Washington, DC
    Current Employee - Video Interpreter in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    Work from home, sitting for long hours.

    Cons

    low salary $15 per hour for interpreters, no opportunity to grow, no training on medical or court terminology, stressful phone calls, no break after each call, only 15 minutes in the morning and 15 minutes in the afternoon, no paid vacation.

    Advice to Management

    Make all interpreters salaries minimum pay $20 to retain staff and add more benefits like paid vacation.


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