LanguageLine Solutions Reviews | Glassdoor

LanguageLine Solutions Reviews

Updated November 9, 2017
97 reviews

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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
28 Ratings

97 Employee Reviews

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Pros
  • Work from home; excellent training; retirement plan; rewarding: I worked with people from different cultures (in 246 reviews)

  • get to work from home - no commute, pays on time (in 26 reviews)

Cons
  • Low pay considering skills required to perform well (in 55 reviews)

  • No benefits for part time employees (in 54 reviews)

More Pros and Cons

  1. Helpful (1)

    "A voice to both the client and the patient. Making it possible to communicate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LanguageLine Solutions full-time (Less than a year)

    Pros

    Working from the comfort of your home is a huge plus . The fact that you are helping people and be their voice is very rewarding.

    Cons

    Very low rates and the work load is overwhelming. If you are not a contractor and you receive regular pay the phone will not stop. Before quitting they were forcing everyone to switch to video calls as well.

    Advice to Management

    Better financial appreciation and reasonable work load for interpreters


  2. "Fast Growing company with no incentives for their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Monterey, CA
    Current Employee - Interpreter in Monterey, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions part-time

    Pros

    Training, equipment, overtime, 401K, lots of clients

    Cons

    No flexibility, no benefits, no pay raise or bonuses, more work with no incentives.

    Advice to Management

    Since interpreters are “heart and soul of the company”, value them more not only with pretty word, but in word and deed.

  3. Helpful (2)

    "An OK job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Tampa, FL
    Current Employee - Interpreter in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Pros

    The ability to work from home.

    Cons

    - no work/life balance
    - no flexibility
    -no opportunity for growth

    LanguageLine Solutions Response

    Nov 2, 2017 – President and CEO

    Thank you for your feedback. The work arrangements we have available are meant to offer work/life balance and flexibility with our primarily work-at-home model. Our goal is for this to be the high... More


  4. Helpful (1)

    "Polish-English Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Pros

    You can work from home.

    Cons

    The company provides only very minimal benefits

    Advice to Management

    none

    LanguageLine Solutions Response

    Nov 2, 2017 – President and CEO

    Your review is greatly appreciated. If you would ever like to exchange ideas, please contact me at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine... More


  5. Helpful (1)

    "The type of job you take when you don't have other options..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Spanish Interpreter in Monterey, CA
    Current Employee - Spanish Interpreter in Monterey, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions part-time (More than 5 years)

    Pros

    Flexible schedule
    Helping people communicate
    You learn about diverse industries
    Your vocabulary will improve
    401k (for employees, not contractors)

    Cons

    No raises...ever (current pay is $2 dollars above my state's minimum wage)
    Low hourly pay for the education/training required to perform the job
    No opportunities for career advancement
    Management is completely unhelpful

    Advice to Management

    Please show that you value your employees by reinstating bonuses for performance and, at the very minimum, issuing a yearly 3% cost of living raise.


  6. Helpful (4)

    "Little money, little benefits, no growth opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time

    Pros

    Easy job you can do from home

    Cons

    Minimal salary, minimal contact with other people at the company, no growth opportunities, no paid vacation.

    Advice to Management

    More respect for the employees, better compensation


  7. Helpful (4)

    "Work from home Interpreter"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions part-time (More than 3 years)

    Pros

    * Work independently
    * Work from home

    Cons

    * Lack of communication with management
    * No pay raise after the initial raise
    * Management doesn't care about you

    LanguageLine Solutions Response

    Aug 15, 2017 – Director of Business Process Improvement

    Thank you for taking the time to write this review. I’m sorry to hear the reasons for the change and I take them to heart. I wish you the best of luck in your new role. The fact that you have left... More

  8. Helpful (1)

    "Remote Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time

    Pros

    Decent pay tailored to the area you work from
    Options for both Contract/Per call wages

    Cons

    Little to no communication
    Calls can either be overwhelming or scarce

    Advice to Management

    Practice more transparency/communication


  9. Helpful (1)

    "It' a place to start with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions (More than a year)

    Pros

    Flexible hours and okay pay.

    Cons

    Really busy and they always add additional works on you

    LanguageLine Solutions Response

    Aug 15, 2017 – President and CEO

    Thank you for taking the time to write this review. I’m sorry to hear the reasons for the change and I take them to heart. I wish you the best of luck in your new role. The fact that you have left... More


  10. Helpful (6)

    "Low pay 0 growth opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Lowell, MA
    Current Employee - Interpreter in Lowell, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    Work from home direct deposit not really many pros the benefits are meager the pay is not what it should be languageline is hurting all interpreters by offering cheap wages this affects the whole industry as other companies follow suit

    Cons

    The company is difficult to navigate as everything is done online you have to send emails and sometimes you have to wait days if you even get a response unless its a mistake that you made then they start threatening you with your job ive been with them for two years time wasted time to move on

    Advice to Management

    My advice to management is to take some employee relation seminars and learn how to conduct a business and how to properly treat employees


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