LanguageLine Solutions Reviews | Glassdoor

LanguageLine Solutions Reviews

Updated March 8, 2017
82 reviews

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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
24 Ratings

82 Employee Reviews

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Pros
  • Work from home as a FT/PT with set hrs, or contractor who determines your own hours (in 198 reviews)

  • Work at home - no need to commute during bad weather (in 26 reviews)

Cons
  • No benefits for part time employees (in 48 reviews)

  • Low pay compare to other companies in the industry (in 43 reviews)

More Pros and Cons

  1. Helpful (1)

    "Mandarin home based interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions part-time

    Pros

    work from home is relaxed. no need to drive to office. especially, on rainy day, I feel lucky that I work from home.

    Cons

    low pay. too many calls. over the "PHONE" interpreter means YOU CAN NOT SEE. Sometimes, it is hard to interpreter for clients. Calls from any industrial . It means you need to handle many terminologies.


  2. Helpful (3)

    "Spanish Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LanguageLine Solutions part-time (More than 5 years)

    Pros

    Working from home, that's sadly the only true pro with Language Line as a phone interpreter.

    Cons

    I was with the company for five years and only had a 5 Cent increase. They charge their clients so much, yet pay their interpreters so little. Getting time off, vacation time is nearly impossible. No manager or supervisor to talk to about concerns. All divided to certain departments. Lots of work and no reward for being a good employee. Brain ends up fried and they could care less.

    Advice to Management

    Part of a successful company is their employees. If they aren't happy they won't perform well and the good ones will end up leaving because they are fed up with feeling worthless to their company.


  3. Helpful (7)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Over the Phone Interpreter in Portland, OR
    Former Employee - Over the Phone Interpreter in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LanguageLine Solutions part-time (More than a year)

    Pros

    Very easy job. Requires no creativity at all
    Best part of the job is at the end of the day, you can come home and worry about nothing cause the job nature

    Cons

    Management team is a mess. Often give out incorrect information and keep changing their words
    Working as interpreter isn't the most stressful part of the job but dealing with the in-charge team; as they call themselves; is


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  5. Helpful (2)

    "interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    opportunity to work from home

    Cons

    there is no room for advancement


  6. Helpful (6)

    "Read reviews carefully before deciding to work here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monterey, CA
    Current Employee - Anonymous Employee in Monterey, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    The only good thing about this is that you get to work from home, so if you are a mother or have pets like me, it would be easier to be around them in the comfort of your home

    Cons

    If someone told you that they will give you PTO after 90 days, that is false. only those who are on fixed salary get that. Also you don't get a say in whether you want to work a holiday day or not. I have to work every minute to try and pay my bills and they will randomly select you when they are over staffed to have a holiday off ( WITH NO PAY!!) so of course your pay check comes bad :(. On top of that recently they sent us all an email saying you are here by to switch to video calls soon, the best part of this is that in the end of the email, it says this is mandatory to keep your job. Guess what? no pay raise is associated with that either. All in all, unless you have a second source of income that is great, you wont be able to make living off of this job!.

    Advice to Management

    Take Care of your employees so they can stay with you. It is sad to see that we are just mere pawns that can be replaced at any moment !


  7. Helpful (3)

    "Over the phone interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Over the Phone Interpreter
    Former Employee - Over the Phone Interpreter
    Neutral Outlook

    Pros

    Work from home, flexible schedule. Good practice and wide variety of scenarios. At the end of the day, you feel you made a difference.

    Cons

    Interpreters were left with little to none access to supervisors, so every time and interpreter has questions, he/she has a hard time finding the right person/department to direct his/her concern. Almost everything is done online, which in many cases is not user-friendly or reliable.

    Advice to Management

    Improve communication channels so interpreters won't feel "left out". Most of the time, when changes are made to the system, the interpreters are not properly trained and must find their way almost by trial and error.


  8. Helpful (2)

    "A Decent Stay at Home Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    100% working from home, no commuting

    Cons

    Low salary, technical issues, sedentary work, has to pay for your own computer and landline phone


  9. Helpful (4)

    "over-phone Arabic Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Arabic Interpreter
    Former Employee - Arabic Interpreter
    Doesn't Recommend

    Pros

    working from home. A good place to start a career in interpretation. Makes you feel good to help others communicate

    Cons

    the recruiting process is very long and took about two months or so. Management is not there. If you need assistance with anything the only thing you have is the website. VERY STRESSFUL as a full time job because breaks are not enough and since i was an entry level they directed all calls to employees like me first , contractors and higher level interpreters received less phone calls because they charge more for their services.
    Salary is not enough for the stress and the hard work.
    During the first 2 months i used to receive over-time for extra minutes i worked if my shift ended and im still on call. but then they stopped giving us overtime without even informing us.
    You will feel isolated no doubt.
    Health insurance they provide is a joke! Dont accept it if you get the full time job!
    Days off are unpaid even if recruiters tell you they are paid. They are not!! and you only get 80 hours time off. meaning: only 10 days/year whether you are a new employee or been with them for 20 years. its the same

    Advice to Management

    Care more about interpreters. the company is nothing without them. give better salaries and better benefits you already make enough money


  10. Helpful (4)

    "Medical Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work from home, lots of interesting cases, learn new skills

    Cons

    lots of work pressure, low pay


  11. Helpful (10)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Over the Phone Interpreter in Orlando, FL
    Current Employee - Over the Phone Interpreter in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    No driving so I save on gas. Full time work includes benefits. Able to be home when my kids are home

    Cons

    No salary increase after 7 years. More duties have been added without a raise. Poor communication with management. Interpreters use to get bonuses, but now that has been taken away. Recently they've merged with other companies, so that means they are making more money. Interperters are expected to do more work with same pay.



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