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LanguageLine Solutions Reviews

Updated January 6, 2018
99 reviews

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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
30 Ratings

99 Employee Reviews

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Pros
  • Work from home; excellent training; retirement plan; rewarding: I worked with people from different cultures (in 255 reviews)

  • get to work from home - no commute, pays on time (in 28 reviews)

Cons
  • Low pay considering skills required to perform well (in 58 reviews)

  • no benefits for any position other than full-time employee; does not cover phone bill; (in 53 reviews)

More Pros and Cons

  1. "Vietnamese Interpreter"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Vietnamese Interpreter
    Current Contractor - Vietnamese Interpreter
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions as a contractor (More than 3 years)

    Pros

    flexible hours, work from home,

    Cons

    After working for them for 4+ years, they cut my pay rate from .50cent/min to .45 cent/min. They never notify me if I did a good job from customer comment. I know for sure I have customers that expressed how good I was and helpful and they must have put that comment in, but I've never heard anything from management. I only received calls from them when there's a complaint. That makes me feel very unappreciative.

    Advice to Management

    Management team need to let your employees know if they done a good job not only when there's complaint.


  2. Helpful (2)

    "misinformed in the hiring process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time

    Pros

    work from home, no commute, benefits available if you can afford them on this pay, helping the people.

    Cons

    low wages for the number of training sessions and broad knowledge required in so many different fields (medical,technical,legal,etc), very fast internet connection required (deduct it from your monthly pay). The pressure
     to switch to video interpreting. At the time of the hiring I was told that I can do the following between the calls: eat, sleep,work around the house. As it turns out, you will not be able to leave your laptop for even a moment. When you get sick all of the sudden and can't continue with your shift, nobody cares. When you need to use the bathroom outside of the scheduled break, impossible unless you boldly sign out to do just that. I would not recommend that unless you care less whether you work or not.
    Also, because the company is so big , you will get different answers to the same question or different solutions to the same problem.

  3. Helpful (5)

    "A voice to both the client and the patient. Making it possible to communicate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LanguageLine Solutions full-time (Less than a year)

    Pros

    Working from the comfort of your home is a huge plus . The fact that you are helping people and be their voice is very rewarding.

    Cons

    Very low rates and the work load is overwhelming. If you are not a contractor and you receive regular pay the phone will not stop. Before quitting they were forcing everyone to switch to video calls as well.

    Advice to Management

    Better financial appreciation and reasonable work load for interpreters

    LanguageLine Solutions Response

    Nov 22, 2017 – President and CEO

    Thank you for taking the time to write this review. I’m sorry to hear the reasons for the change and I take them to heart. I wish you the best of luck in your new role. The fact that you have left... More


  4. Helpful (1)

    "Fast Growing company with no incentives for their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Monterey, CA
    Current Employee - Interpreter in Monterey, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions part-time

    Pros

    Training, equipment, overtime, 401K, lots of clients

    Cons

    No flexibility, no benefits, no pay raise or bonuses, more work with no incentives.

    Advice to Management

    Since interpreters are “heart and soul of the company”, value them more not only with pretty word, but in word and deed.

    LanguageLine Solutions Response

    Nov 22, 2017 – President and CEO

    I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the best place you have ever worked... More


  5. Helpful (1)

    "Polish-English Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Pros

    You can work from home.

    Cons

    The company provides only very minimal benefits

    Advice to Management

    none

    LanguageLine Solutions Response

    Nov 2, 2017 – President and CEO

    Your review is greatly appreciated. If you would ever like to exchange ideas, please contact me at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine... More


  6. Helpful (2)

    "The type of job you take when you don't have other options..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Spanish Interpreter in Monterey, CA
    Current Employee - Spanish Interpreter in Monterey, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions part-time (More than 5 years)

    Pros

    Flexible schedule
    Helping people communicate
    You learn about diverse industries
    Your vocabulary will improve
    401k (for employees, not contractors)

    Cons

    No raises...ever (current pay is $2 dollars above my state's minimum wage)
    Low hourly pay for the education/training required to perform the job
    No opportunities for career advancement
    Management is completely unhelpful

    Advice to Management

    Please show that you value your employees by reinstating bonuses for performance and, at the very minimum, issuing a yearly 3% cost of living raise.


  7. Helpful (4)

    "Little money, little benefits, no growth opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time

    Pros

    Easy job you can do from home

    Cons

    Minimal salary, minimal contact with other people at the company, no growth opportunities, no paid vacation.

    Advice to Management

    More respect for the employees, better compensation

  8. Helpful (4)

    "Work from home Interpreter"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions part-time (More than 3 years)

    Pros

    * Work independently
    * Work from home

    Cons

    * Lack of communication with management
    * No pay raise after the initial raise
    * Management doesn't care about you

    LanguageLine Solutions Response

    Aug 15, 2017 – Director of Business Process Improvement

    Thank you for taking the time to write this review. I’m sorry to hear the reasons for the change and I take them to heart. I wish you the best of luck in your new role. The fact that you have left... More


  9. Helpful (1)

    "Remote Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time

    Pros

    Decent pay tailored to the area you work from
    Options for both Contract/Per call wages

    Cons

    Little to no communication
    Calls can either be overwhelming or scarce

    Advice to Management

    Practice more transparency/communication


  10. Helpful (1)

    "It' a place to start with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions (More than a year)

    Pros

    Flexible hours and okay pay.

    Cons

    Really busy and they always add additional works on you

    LanguageLine Solutions Response

    Aug 15, 2017 – President and CEO

    Thank you for taking the time to write this review. I’m sorry to hear the reasons for the change and I take them to heart. I wish you the best of luck in your new role. The fact that you have left... More


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