LanguageLine Solutions Reviews | Glassdoor

LanguageLine Solutions Reviews

Updated December 10, 2017
474 reviews

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474 Employee Reviews

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Pros
  • Work from home; excellent training; retirement plan; rewarding: I worked with people from different cultures (in 252 reviews)

  • get to work from home - no commute, pays on time (in 26 reviews)

Cons
  • Low pay considering skills required to perform well (in 57 reviews)

  • No benefits for part time employees (in 54 reviews)

More Pros and Cons

  1. Helpful (8)

    "Second time Warning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter/Translator in Detroit, MI
    Former Employee - Interpreter/Translator in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions full-time (More than a year)

    Pros

    working from home that's the only advantage

    Cons

    Oh God, there is plenty of downside
    1- no future advancement in pay-salary
    2- very heavy Load of work with no appreciation , and If you speak up or you be critical about it you would be possibly fired or coated as "laid off"
    3- no annual vacation allowed as you choose, even If you scheduled it 6 month ahead
    4-you will never understand their overtime payment structure , you always have to be ready to work beyond scheduled time you no choice
    5- there is no paid annual vacation time even If you have been with the company for so many years
    6- there is no direct boss you could talk to over the phone , just Emails , and sometimes the payroll department would respond after a month or so
    7- you have to accept any future advancement " more job requirement " beyond the job description which mentioned in the initial contract otherwise you be "laid off
    there is so many "Unhappy employees" but they can't talk about it because they are afraid to lose their jobs . you feel that management would " suck you dry" and If you complain about it they would you go in a hurry

    Advice to Management

    NO ADVICE , BECAUSE THEY DON"T LISTEN ANYWAY

    LanguageLine Solutions Response

    Nov 2, 2017 – President and CEO

    Thank you for taking the time to write this review. I’m sorry to hear the reasons for the change and I take them to heart. I wish you the best of luck in your new role. The fact that you have left... More


  2. Helpful (4)

    "The same pay rate for over 10 years!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter
    Current Employee - Interpreter
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than 10 years)

    Pros

    Flexibility of working from home, 3 paid holidays, paid sick days (but using which impacts attendance), 402 k plan. Ability to work and see family.

    Cons

    I have been working full tile with LanguageLine for over 10 years and never had a raise despite of receiving praises from their customers snd commendation letters.
    Complete lack of communication between interpreters and management /co-workers.

    Advice to Management

    Stop being so greedy, please! Working at LLS full time now qualifies me for food stamps and other state benefits.

    LanguageLine Solutions Response

    Nov 2, 2017 – President and CEO

    Though they are difficult to hear, I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the... More

  3. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Houston, TX
    Current Employee - Interpreter in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (More than 3 years)

    Pros

    Great opportunity to work on language skills. Schedule and pay are on time. Providing an important service.

    Cons

    Communication to interpreters could use a lot of work.

    Advice to Management

    Look for ways to provide incentives that result in pay increases. Create an online community.

    LanguageLine Solutions Response

    Sep 28, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


  4. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time

    Pros

    Good pay, decent benefits, flexible, mission statement is easy to get behind and support.

    Cons

    Large Corp- Communication & Procedural Inefficiencies.

    LanguageLine Solutions Response

    Nov 2, 2017 – President and CEO

    Your review is greatly appreciated. We are all one team and your continued input will be essential if we are to achieve our long-term goals. If you would ever like to exchange ideas, please contact... More


  5. Helpful (1)

    "Good option while in between Jobs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Tampa, FL
    Current Employee - Interpreter in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Pros

    -Work From Home Flexibility
    - Various shifts

    Cons

    -No benefits
    -No PTO
    -No paid vacation

    LanguageLine Solutions Response

    Nov 2, 2017 – President and CEO

    Your review is greatly appreciated. We are all one team and your continued input will be essential if we are to achieve our long-term goals. If you would ever like to exchange ideas, please contact... More


  6. Helpful (1)

    "Polish-English Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Pros

    You can work from home.

    Cons

    The company provides only very minimal benefits

    Advice to Management

    none

    LanguageLine Solutions Response

    Nov 2, 2017 – President and CEO

    Your review is greatly appreciated. If you would ever like to exchange ideas, please contact me at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine... More


  7. Helpful (2)

    "Exec. responds to Negative comments that had dropped his Approval Rate to 7%"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time

    Pros

    Work at home only but with considerably reduced benefits from the original as per hiring disclosures.

    Cons

    Unfortunately the responses were kind of cliché same message for everybody, and did not address the very issues raised by the employees, the executive still in denial and on the defensive, suggesting that his door is always open, when you have a problem go talk to him but first "Make an appointment" ridiculous knowing most interpreters work remote from home.
    Knowing how they made employees disappear for posting comments complaining about issues on the portal chatter, we doubt anybody will ever accept the invitation.

    Advice to Management

    Listen to the interpreters and act on the issues, before the boat sinks.

    LanguageLine Solutions Response

    Nov 2, 2017 – President and CEO

    Thank you for your feedback. We are committed to creating a transparent and collaborative environment for all our employees, so I am disappointed to hear about your experiences.
    We value and... More

  8. "Excellent Company!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Augusta, GA
    Current Employee - Interpreter in Augusta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Pros

    Then hiring process is amazing, everybody is so professional and extremely nice, I am so glad I am working with this company!! Working from my home office is the best !

    Cons

    None! The company is excellent!

    Advice to Management

    Keep doing the great job, the process of hiring is perfect!

    LanguageLine Solutions Response

    Sep 28, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


  9. Helpful (1)

    "Lead Senior Language Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (More than 10 years)

    Pros

    Work from home; excellent training; retirement plan; rewarding: I worked with people from different cultures. Able to develop my personal skills. Job provides continuing education in different industries like: Customer Service, Insurance, Coaching Seminars, Great Team Support.

    Cons

    Pay increases are very limited

    Advice to Management

    Hire more qualified US Interpreters that understand US culture such Medicare, Medicaid, Insurance Industry and Medical Industry Environment.

    LanguageLine Solutions Response

    Sep 28, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


  10. "Hiring Process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Los Angeles, CA
    Current Employee - Interpreter in Los Angeles, CA
    Recommends
    Approves of CEO

    I have been working at LanguageLine Solutions part-time (More than a year)

    Pros

    Diligent, professional, kind, and understanding

    Cons

    I have not experienced anything that would qualify as cons

    Advice to Management

    Keep doing whatever it is you are doing, because it is working!

    LanguageLine Solutions Response

    Sep 28, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


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