LanguageLine Solutions Reviews | Glassdoor

LanguageLine Solutions Reviews

Updated February 21, 2017
328 reviews

Filter

Filter

Full-time Part-time

328 Employee Reviews

Sort: Popular Rating Date

Pros
  • Work from home as a FT/PT with set hrs, or contractor who determines your own hours (in 194 reviews)

  • Work at home - no need to commute during bad weather (in 26 reviews)

Cons
  • No benefits, such as sick/vacation days or holiday pay (in 48 reviews)

  • Low pay compare to other companies in the industry (in 40 reviews)

More Pros and Cons

  1. Helpful (6)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter in Los Angeles, CA
    Former Employee - Interpreter in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions full-time (More than 5 years)

    Pros

    No Pros At All! Shameful and disgraceful criminal management that violates employees rights! Stay away from this hell called "Sweatshop Solutions"! Waste of time, life, and potential for talented language professionals!

    Cons

    This company is a good example of forced communist labor when it comes to exploiting interpreters, but on the executive-team level, it is a greedy, thirsty, money-mongering and profit-maximizing capitalist machine. Lower than minimum wages, per-minute pay for interpreters' hard labor abolished, overtime paid the same as minimum wage, no compensation for missed meal or rest breaks, no paid time off, no paid sick leave. Despotic company culture towards interpreters. The company uses an awkward, ineffective platform to slavishly serve its customers for customers to pay for interpreters' talent, customer service, and professional efforts, yet the company mistreats, neglects, and abuses interpreters, showing ignorance and disrespect to the professionals whose labor it reaps.

    Advice to Management

    Go to hell!


  2. "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - All Caĺl Spanish/English Interpreter in Atlanta, GA
    Former Employee - All Caĺl Spanish/English Interpreter in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LanguageLine Solutions part-time (More than a year)

    Pros

    Able to work from home. Good hours.

    Cons

    Not much interaction with the company. IT support not very available, pay not so great.


  3. "Over the phone Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work Life Balance
    Training
    Certifications

    Cons

    Low pay compare to other companies in the industry.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (8)

    "Interpreter"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    None that I can think of. It used to be the comfort work environment at home, but now they are switching everyone to video interpretations, that makes it less attractive , because you have to dress up now for work.

    Cons

    Stressful work, company treats employees like disposal trash. Pay gets cut left and right, take it or leave it attitude from the company.

    Advice to Management

    Don't be too greedy.


  6. Helpful (2)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions full-time (More than a year)

    Pros

    It's a good start, types of calls vary a lot, so you will definitely get a lot of new terminology learned and practiced on this job. 2 paid 15-minute breaks for full-time employees.

    Cons

    No benefits whatsoever, lunch is not paid, medical insurance is superexpensive, no paid time off during at least one year and a half. The pay could be more. Hard to get to the support team when you face technical difficulties.

    Advice to Management

    Rethink your benefits policy and salary one as well.


  7. Helpful (3)

    "Over the phone interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Over the Phone Interpreter
    Former Employee - Over the Phone Interpreter
    Neutral Outlook

    Pros

    Work from home, flexible schedule. Good practice and wide variety of scenarios. At the end of the day, you feel you made a difference.

    Cons

    Interpreters were left with little to none access to supervisors, so every time and interpreter has questions, he/she has a hard time finding the right person/department to direct his/her concern. Almost everything is done online, which in many cases is not user-friendly or reliable.

    Advice to Management

    Improve communication channels so interpreters won't feel "left out". Most of the time, when changes are made to the system, the interpreters are not properly trained and must find their way almost by trial and error.


  8. Helpful (7)

    "STAY AWAY FROM THIS SWEATSHOP!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter
    Current Employee - Interpreter
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time

    Pros

    Work at Home. But I prefer to say there is no Pros at all!

    Cons

    Overworked and underpaid. Nobody treats you as an existence. Most employees leave within 2-3 months due to the terrible feelings from working for Languageline. This company only needs happy slaves to make money for them. No paid sick day, no holiday, no future or hope. The funny thing is you use your own money to pay for sick day or vacation, but you need the management to approve your "request". If the hard work (Nonstop Calls during work shifts) makes you sick more than 40 hours, they will warn you. You have no right at all. The mad clients could simply make complains about you without reason. But there is no way for you to complain about the clients or the manager. The clients don't know the language, but they have the right to say you interpreted the word wrong. It's shame to see a company like Languageline could be existed on the earth for such long time! STAY AWAY FROM THIS SWEATSHOP!!!

    Advice to Management

    YOU KNOW WHAT YOU ARE DOING, DON'T YOU?!


  9. "A nice Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good nice company to start your career with.
    nonstop calls, you would learn a lot of topics in many fields.

    Cons

    The pay is really low..


  10. Helpful (2)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Over the Phone Interpreter in Los Angeles, CA
    Current Employee - Over the Phone Interpreter in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions part-time (More than 3 years)

    Pros

    Work from home....no commuting...no lunch expenditures, you do not have to deal with unfriendly co workers, you can wear whatever your heart desires, flexible schedules, you can have weekends off. 401k for part time employees too. and medical insurance for full time employees

    Cons

    Low wages, poor communication between management and employees now with the upcoming changes who knows what will happen, they will now require video interpreting sad for those of us who are happy without having to see peoples faces...back to back call no getting a chance to breathe.

    Advice to Management

    Pleas try to see if regular employees with good reputations can start getting raises...also paid time off for employees that have been working 1 year...


  11. Helpful (2)

    "Getting Interpreting Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter in Seattle, WA
    Former Employee - Interpreter in Seattle, WA
    Doesn't Recommend

    I worked at LanguageLine Solutions part-time (Less than a year)

    Pros

    Work from home; interesting and challenging interpreting experience; learn new things every time; get some insider knowledge of banks, and insurance companies.

    Cons

    Shifts are not flexible; after you choose your shift, it's hard to change; there are minimum shift hours per week.
    Sometimes the interpreting experience can be very stressful, especially with 911 emergency calls. Interpretation over the phone for hospitals and courts are hard.



Showing 328 of 355 reviews
Reset Filters