LanguageLine Solutions Reviews | Glassdoor

LanguageLine Solutions Reviews

Updated May 24, 2017
364 reviews

Filter

Filter

Full-time Part-time

364 Employee Reviews

Sort: Popular Rating Date

Pros
  • Work from home as a FT/PT with set hrs, or contractor who determines your own hours (in 210 reviews)

  • Work at home - no need to commute during bad weather (in 27 reviews)

Cons
  • No benefits for part time employees (in 49 reviews)

  • Low pay compare to other companies in the industry (in 47 reviews)

More Pros and Cons

  1. Helpful (12)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Over the Phone Interpreter in Orlando, FL
    Current Employee - Over the Phone Interpreter in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    No driving so I save on gas. Full time work includes benefits. Able to be home when my kids are home

    Cons

    No salary increase after 7 years. More duties have been added without a raise. Poor communication with management. Interpreters use to get bonuses, but now that has been taken away. Recently they've merged with other companies, so that means they are making more money. Interperters are expected to do more work with same pay.


  2. Helpful (17)

    "worst company to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - All-call Interpreter in New York, NY
    Current Employee - All-call Interpreter in New York, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    None, good for nothing, stay away as much as possible

    Cons

    upgraded to video interpreter( wages same) and also have to work on national holidays even on labour day. Minimum wages with back to back calls like slaves, no value of interpreters while management takes all perks with paid vacations .

    Advice to Management

    Teleperfomence should fire all Language line management and replace with quality people who cares about their bread butter employees, it is the interpreters who make money for them and we are treated like slaves


  3. Helpful (12)

    "This company should be ashamed of themselves"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Interpreter in New York, NY
    Former Employee - Interpreter in New York, NY
    Doesn't Recommend

    I worked at LanguageLine Solutions full-time

    Pros

    Work from home.... thats it! If there were zero stars or the poop emoji I would have preferred it for rating

    Cons

    Worked for them over 8 years and I hated every second of it. Not so much for the work itself but the fact that I felt so taken advantage of. The pay never increased and the bonus just disappeared (used to give a bonus every three months) without any explanation. They give more responsibilities and say that you will get paid extra for doing additional work and than they don't keep there promise stating that "I misunderstood. I hope all your employees end up leaving. I work for other interpreting companies now and it feels so good to be compensated appropriately for my work!

    Advice to Management

    Stop being greedy... without us interpreters you would have nothing!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (15)

    "PURE SLAVERY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Over the Phone Interpreter in San Diego, CA
    Former Employee - Over the Phone Interpreter in San Diego, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Friendly recruiters, a message board where you can communicate to other interpreters.

    Cons

    Don't make the same mistake I did and stay away from this company. This is by far the most stressful job I ever had and get ready to be treated as dirt. The interpreters are getting paid $10 an hour which is what they normally pay customer service people in India. Yet you are expected to know a lot of legal and medical terminology and follow a rigorous protocol which includes picking up the phone on the first ring. You will make a lot more money working at 7/11 or at your local gas station and at least will be able to take short breaks during the day. The only reason this company is still in business is because there are a lot of people who for one reason or another (caring for a child, etc.) need to work from home.

    Advice to Management

    A job like this should not pay less than $20-25 an hour.


  6. Helpful (6)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    None, good for nothing , get this job only if you find no work at all.

    Cons

    No flexibility , zero benefits, too much work, peanut pay and lot of responsibilty

    Advice to Management

    Only people who make money in language line are interpreter and language line suck our blood


  7. Helpful (7)

    "Terrible company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Over the Phone Interpreter in Los Angeles, CA
    Current Employee - Over the Phone Interpreter in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    with this last transition to video interpreting, no pros

    Cons

    they keep putting more on more responsibilities on their interpreters' shoulders, but have no intension of giving them any raise.

    Advice to Management

    try to be fair.


  8. Helpful (2)

    "Interpeter and Translator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Interpreter in Savage, MN
    Current Employee - Interpreter in Savage, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions (More than a year)

    Pros

    good work environment with very respectable colloquies.

    Cons

    Sometimes not busy enough and flat rate


  9. Helpful (6)

    "Work somewhere else"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Los Angeles, CA
    Current Employee - Interpreter in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    zero pros, I find nothing positive to work here and I am working here until I can find a better job

    Cons

    very low pay rate, half of the competitive rate

    Advice to Management

    downhill from here, no use saving the company


  10. Helpful (6)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lady Lake, FL
    Current Employee - Anonymous Employee in Lady Lake, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions (More than 5 years)

    Pros

    work from home, period, that is the only one

    Cons

    low pay, demotion when the Company doesn't want to have you as an employee anymore, until the interpreter gets tired of so much abuse that leaves.

    Advice to Management

    Even though most of the employees and contractors are immigrants, they are human beings too.


  11. Helpful (12)

    "Okay if you are a new in the business and have no experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - All-call Interpreter in East Los Angeles, CA
    Former Employee - All-call Interpreter in East Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions (More than 5 years)

    Pros

    Certification from your State is not required. Online glossaries

    Cons

    This is a Company completely insensitive to their Interpreters No raises of income, EVER!. No Benefits. No fair wages. No paid vacations.No extra paid on Holidays and yes, most of the times you have to work.Very impersonal relationship with Management. There are no events to meet other coworkers or the rest of the Company staff for any reason. As a fact, they don't even send you a Happy Holiday Card or bonus at the end of the year or recognize your years of service . Issues with calls or schedule or technical need to be reported using the Interpreter Portal and most of the responses are automated responses that do not address at all the issue being asked. Overtime request are not responded until 2 hours before the time the shift requested starts, leaving no time to plan your day . Most of the requests are denied anyways.Managers do not communicate with Interpreters and observations are less and less frequent.The have job openings overseas instead US to pay less to their Interpreters . Meantime, there are no openings within US for the same positions

    Advice to Management

    Be in touch with your Interpreters. Fight for Performance bonuses for them. Fight for raises for the outstanding Interpreters


Showing 364 of 397 reviews
Reset Filters