LanguageLine Solutions Reviews | Glassdoor

LanguageLine Solutions Reviews

Updated September 22, 2017
436 reviews

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436 Employee Reviews

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Pros
  • Work from home; excellent training; retirement plan; rewarding: I worked with people from different cultures (in 233 reviews)

  • get to work from home - no commute, pays on time (in 26 reviews)

Cons
  • Low pay compare to other companies in the industry (in 52 reviews)

  • No benefits for part time employees (in 52 reviews)

More Pros and Cons

  1. Helpful (2)

    "A terrific place of employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in El Paso, TX
    Current Employee - Interpreter in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    competitive pay
    very friendly staff
    you learn something new every single day
    the satisfaction that you genuinely help others

    Cons

    not a whole lot of room for growth

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


  2. Helpful (1)

    "Marketing Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Summer Marketing Intern in Monterey, CA
    Former Employee - Summer Marketing Intern in Monterey, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LanguageLine Solutions part-time

    Pros

    Great training. Product and Marketing departments were wonderful to work with and each person loved their job. Working for a company that benefits millions of people every year is very inspiring.

    Cons

    Everyone is very busy and some people seem to be unhappy with how things are run.

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More

  3. "Serving Limited English speakers 24/7"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Employee in Monterey, CA
    Current Employee - Corporate Employee in Monterey, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (More than 3 years)

    Pros

    This company cares regardless of the theme of negativity...I just don' think there is enough time or resources (as with any business!) to adequately communicate all the things that are being done each day. From my experience over the years, the company has been working non stop to improve the tools, processes and responsiveness to the 8000+ remote interpreter workforce to serve LEPs and the companies they need to communicate with each day. This work is almost never visible to the invaluable interpreter workforce who are working autonomously in the comfort of their homes.

    Cons

    The interpretation job is an ideal situation for a person who is seeking to utilize their bilingual skills to help others to understand! It is a great set up for someone who needs to work from home and doesn't want added expenses to travel to an office. If you want to drive in traffic for hours and work with constant interaction with your boss, this job may not be for you.

    Advice to Management

    Find more channels to open up communication lines with the work at home interpreters so they have an understanding of what is being done. That feedback can be key driver for any future improvements.

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


  4. "The pay is low,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Video Enabled Interpreter in Tampa, FL
    Current Employee - Video Enabled Interpreter in Tampa, FL
    Recommends
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    Good training lots of clients.

    Cons

    Low pay low benefits. Need to change video rate.

    Advice to Management

    Raise pay for video.


  5. "one of the most stressful jobs in my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Interpreter
    Former Employee - Interpreter
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at LanguageLine Solutions part-time (More than 3 years)

    Pros

    You can work a lot of hours if you survive...

    Cons

    a lot of stress, not enough training, pay is a joke taking into consideration the stress level. They check your schedule every minute and if you have a diarrhea or constipation, it is your bad day..you still need to be on time from a break, remember that they count every extra minute you spent in the bathroom, constant issues with throat, ears because of non-stop talking and wearing headphones. So, if you want to lose your voice and hearing, work on holidays, and to have unpaid time off and unpaid vacation, welcome to LLS.

    Advice to Management

    Treat your employees with more respect and don't be so greedy.


  6. "Spanish interpreters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Spanish Interpreter in El Paso, TX
    Current Employee - Spanish Interpreter in El Paso, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions full-time (More than 3 years)

    Pros

    Its a great company the people are great they care about feed back that you give. Schedules are good and they work with you hand in hand to make sure you have what you need to be the best that you can be.

    Cons

    No pay rate ingress and the insurance could be better, and not a lot of growth opportunity.


  7. Helpful (3)

    "Little money, little benefits, no growth opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time

    Pros

    Easy job you can do from home

    Cons

    Minimal salary, minimal contact with other people at the company, no growth opportunities, no paid vacation.

    Advice to Management

    More respect for the employees, better compensation

  8. Helpful (4)

    "back to Slavery time"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Arabic Interprer in Detroit, MI
    Former Employee - Arabic Interprer in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions full-time (Less than a year)

    Pros

    Only advantage is working from home

    Cons

    Plenty of bad things : extremely heavy load of work , you will take a break on time , you have to stay behind working schedule all time the time , you never understand the paying structure that they run , I working over time you don't get paid time and half , they would force you to take days off on some Holidays without getting paid , there is No annual paid two weeks vacation, it would be on your own expenses, and If you dare to take a week OFF , you would subject to Low adherence meaning you be subject to get fired even If you were asking for that week vacation three or four month ahead , . you don't any direct manager that you tell any difficulty . , their practices with their have to be question by state's labor department , I have stayed with company almost two years , I put so much of over time , I passed the test to be medical Interpreter , and that wasn't enough to let me go , they lied about the reason why they had to let me go to avoid telling me the real reason , because I took a week off three month in advance , there was a Guarantee from the CEO after the company been acquired by the French company that " they will keep all employees" but that's not true , they will keep you for their best interest only only , they don't care about anything else


  9. "Language Interpreter Spanish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Language Interpreter Spanish in San Juan, PR
    Former Employee - Language Interpreter Spanish in San Juan, PR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LanguageLine Solutions full-time (More than 3 years)

    Pros

    Work from Home. When you work from home you can save money on food and clothing.

    Cons

    Work From Home. When you work from home, the job might feel lonely and you have to use your own resources which not always are precise. Resources like: Electricity, Internet, trainnings.

    Advice to Management

    No comments, great experience.


  10. Helpful (4)

    "It's a sweatshop. Poor management who disrespects an interpreters and pays a bare minimum."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Monterey, CA
    Current Employee - Interpreter in Monterey, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions part-time (More than 3 years)

    Pros

    Work from home. No commute to work.

    Cons

    Although there's no pay for a vacation or a sick days, you still can be denied it. Misleading work description: however you're hired as a medical interpreter, sometimes you don't receive clinical calls for a days. You have to answer all kind of calls: banks, mobile and cable operators, health and auto insurance, IT companies, hotels, courts and other legal and federal institutions, 311, 911, etc. You, basically, work in a high volume call center, which provides an interpretation for any type of business. You have to be a " Jack of all trades" and be familiar with terms and specifics in many areas ( which is practically impossible). You'll get paid bare minimum and your physiological and emotional needs will be disregarded. Meaning, because most of the time, calls are coming non-stop, you wan't be able to go to a bathroom or take a short break, to calm down after an emotionally hard call.
    Even after working for a company for more than 8-10 years, interpreters don't get a raise. On the contrary, at any time your pay can be reduced and if you disagree, you'll have to quit. Or again, at any time, they can force on you a video interpreting, where you'll have to do more work, pay out of your pocket for a high speed internet, without a pay raise.
    You have to wait for a help or an answers from a management for a days. Sometimes you have to call a Help Desk or send a Support Request several times before your issue will be resolved.
    Bottom line, think carefully, before you'll decide to apply for work here. It'll cost you a great stress for a very little pay.

    Advice to Management

    Become a humans and give a decent pay, respect and support to THE people who earns money for you.
     And oh, it's not suspicious at all, that lately Glassdoor was flooded with a nauseatingly sweet reviews of the company. Put your energy into a good cause of taking care of your interpreters.


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