LanguageLine Solutions Reviews | Glassdoor

LanguageLine Solutions Reviews

Updated October 21, 2017
457 reviews

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457 Employee Reviews

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Pros
  • Work from home; excellent training; retirement plan; rewarding: I worked with people from different cultures (in 247 reviews)

  • get to work from home - no commute, pays on time (in 26 reviews)

Cons
  • Low pay compare to other companies in the industry (in 53 reviews)

  • No benefits for part time employees (in 53 reviews)

More Pros and Cons

  1. Helpful (1)

    "A happy camper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Interpreter in Los Angeles, CA
    Current Employee - Senior Interpreter in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions part-time (More than 8 years)

    Pros

    I have been working for this company almost a decade. The management is great, starting with CEO Scott Klein. He is a very attentive, very sensitive to the needs of the company employees person. Just a joy to work with him, honestly ! I love his personality, being very down to earth. He is simply sometimes and unfairly misunderstood. I am very proud of him and the rest of our management.

    Cons

    Could not think about any cons.

    Advice to Management

    Do what you do and there are plenty of people in the company who love you, appreciate you and wish you well. God bless !

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


  2. Helpful (1)

    "Fast growing company- great career potential!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Monterey, CA
    Current Employee - Director in Monterey, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (More than 10 years)

    Pros

    It is very rewarding to be part of a company that provides a valuable service to so many in need. I am proud to be part of a team that is building bridges between
      people of diverse cultures and languages. I feel my co-workers and I are truly "part of the solution"- bringing people together in a very fractured world.

    Cons

    Sometimes resources are tight and needed process improvements don't happen as fast as we'd like them to.

    Advice to Management

    More transparency around career opportunities for internal candidates at all levels.

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More

  3. "We Help People every single day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (More than 10 years)

    Pros

    Fast paced, world class organization that allows us to use our gifts, talents, education and experience to contribute to our company goals on a daily basis. The work we do is appreciated at all levels as we strive to make a difference in people's lives.

    Cons

    As we grow, so shall there be growing pains. This is not a con, but a fact. The end result is we get to help more and more people every single day.

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


  4. "LanguageLine Solutions is Awesome!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    I've been working for LanguageLine Solutions for 6 years now - and it has been fantastic! Great people working passionately together for great cause - giving a voice (interpreter) to those who otherwise might not be heard. Great job LanguageLine with all you do!!

    Cons

    My experience thus far at LanguageLine has thus far been blissfully con-free! Enjoying the opportunities for growth and learning that I am being provided - learning from some of the best!

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


  5. "Long-time employee thoughts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Monterey, CA
    Current Employee - Sales Manager in Monterey, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (More than 10 years)

    Pros

    Customer driven. Focused on providing the highest quality service delivery and support. Leader in technology advancements to bring language assistance in whatever situation you're in.

    Cons

    24/7/365 service delivery can be challenging.

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


  6. "Best in the business--any business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Translation Manager in Portland, OR
    Current Employee - Translation Manager in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Pros

    With several decades in the workforce, I've never been as satisfied as I have been in my 10 years at LanguageLine. It's a pleasure to come to work every day with a real team, where we all have each others backs, where ego never gets in the way, and where we all care profoundly about our customers and the essential service that we provide. To anyone joining our team, it's clear very quickly--by the work we handle daily and by the example set at every level of the company--that we aren't just "making widgets." What we do has real-world importance and impact, and we never forget that there is a real person on the other end of every interaction.

    Cons

    None. The work is challenging but always rewarding. There's never been a day in 10 years where I've not looked forward to coming into the office.

    Advice to Management

    You already have the formula down: Believe in the people, lead by example, and always share your passion for what we do, and there are even greater chapters to be written in the company's story.

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monterey, CA
    Current Employee - Anonymous Employee in Monterey, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (More than 10 years)

    Pros

    For interpreters, the work-at-home model works out very well. No commute, no dress code!! Support is offered through the Help Desk, and management Teams. This is ideal for most. Plus the opportunity to help your language community appeals to a lot of people. During the course of your daily interpretation calls, you learn so much about so many different industries which is a benefit.

    Cons

    Working alone can be a factor for some.

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More

  8. Helpful (1)

    "Spanish OPI interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LanguageLine Solutions part-time

    Pros

    Work at home flexibility

    Cons

    They pay .25 a minute to their employees. Some get more some get less but it’s around the same wage for everyone. While they charge their clients dollars for minutes. So you do the math.

    Advice to Management

    Raise your pay because your competitors are better.


  9. "Work from Home"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time (More than 10 years)

    Pros

    Work from Home, No traffic to fight with.

    Cons

    There is very little contact with peers.

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


  10. Helpful (2)

    "A terrific place of employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in El Paso, TX
    Current Employee - Interpreter in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    competitive pay
    very friendly staff
    you learn something new every single day
    the satisfaction that you genuinely help others

    Cons

    not a whole lot of room for growth

    LanguageLine Solutions Response

    Aug 21, 2017 – President and CEO

    Thank you for your positive feedback and for being a part of “the solution.” Our goal is total and complete client satisfaction. Enthusiasm for one’s work, which you convey here, goes a long way... More


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