LanguageLine Solutions Reviews | Glassdoor

LanguageLine Solutions Reviews

Updated July 19, 2017
382 reviews

Filter

Filter

Full-timePart-time

382 Employee Reviews

Sort: PopularRatingDate

Pros
  • When you work from home you can save money on food and clothing (in 220 reviews)

  • Work at home - no need to commute during bad weather (in 23 reviews)

Cons
  • Low pay compare to other companies in the industry (in 52 reviews)

  • No benefits for part time employees (in 50 reviews)

More Pros and Cons

  1. "Italian Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter in Chicago, IL
    Former Employee - Interpreter in Chicago, IL
    Recommends
    Positive Outlook

    I worked at LanguageLine Solutions full-time (More than 5 years)

    Pros

    Flexibility, work-at-home, plenty of learning opportunities from interpreting for a wide variety of industries

    Cons

    Can be stressful, poor compensation


  2. Helpful (2)

    "Mandarin home based interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions part-time

    Pros

    work from home is relaxed. no need to drive to office. especially, on rainy day, I feel lucky that I work from home.

    Cons

    low pay. too many calls. over the "PHONE" interpreter means YOU CAN NOT SEE. Sometimes, it is hard to interpreter for clients. Calls from any industrial . It means you need to handle many terminologies.

  3. Helpful (5)

    "Nice to work from home, but the amount of calls we have to handle is exhausting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter
    Current Employee - Interpreter
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    -work from home
    -no need to commute
    -easy to ask for days off
    -easy to get help from helpdesk

    Cons

    -call after call after call for 8 hrs a day
    -exhausting and hard to concentrate after you've been on the phone for so many hours
    -too few interpreters trying to handle hundreds of calls

    Advice to Management

    Hire more people, and the quality of our work will go up. We are exhausted and after 6 hrs on the phone it is hard to concentrate, so quality goes down.
    We have to concentrate hard to interpret, and an extra interpreter or 2 in our team would be very helpful for the team. We would be able to handle calls better!


  4. Helpful (14)

    "Respect and integrity of the Interpreters (human beings) in violation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Los Angeles, CA
    Current Employee - Interpreter in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    Being an Interpreter is a very rewarding and interesting calling.
    Pros: diversity, interacting with some amazing and kind people and helping them resulting in huge job satisfaction! It provides a vast experience in about all "areas" of human life; furthermore, it gives an opportunity to interact with anybody and everybody we could possible interact in our lifetime.

    Cons

    Sadly, the company "internal mission statement" in regards to the employees seems to sound more like : "CONTROL BY FEAR". The most predominant words in addressing the employees are "NOT NEGOTIABLE", "MENDATORY",

    Advice to Management

    Dear Colleagues, have you ever thought what would happen if one day all of your Interpreters disconnect their phones and computers? It's not fictional as it may sounds .... every abuse has it's end. Let's hope that you figure out with your calculators how much is going to cost you if it's for 1 hour, 1 day ore longer...? Will you please balance your assets and liabilities accordingly...at the end (as all the accountants know)...the Balance Sheet needs to balance!


  5. Helpful (8)

    "Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in San Francisco, CA
    Current Employee - Interpreter in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Pros

    Home-based. No gas expenses. Can wear anything.

    Cons

    Delayed paycheck for 7-9 days, signed for direct deposit but they said you did not signed! Liar!!! Reimbursement for telephone bill----NONE!!! Liar!!!, Misinformation---- always!!! No assistance at all!!!


  6. Helpful (1)

    "Spanish Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions part-time

    Pros

    Remote work and company provided equipment after a few months

    Cons

    Pay is not the best

    Advice to Management

    Better benefits and higher salaries


  7. "Great Remote Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work from home as a FT/PT with set hrs, or contractor who determines your own hours. Great benefits.

    Cons

    Schedule requests can only be made once a year, regardless if previous one was approved/denied. Pretty busy, calls are almost non-stop.

  8. "Such a Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter in Longmont, CO
    Former Employee - Interpreter in Longmont, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LanguageLine Solutions (Less than a year)

    Pros

    The management is just great. At first I was little scared to dive into a completely new realm of telephone interpretation, but they supported me all the way through and taught how to become great at what I did. Just awesome.

    Cons

    It was a little hard to get through back to back calls for eight hours everyday. It was worth it though.

    Advice to Management

    You're great. Keep up the good work. You offer a lot of flexibility for your employees. Great job!


  9. Helpful (15)

    "The worst CEO who turned a wonderful company into a total disgrace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions part-time

    Pros

    Don't see them any more.

    Cons

    The CEO of LLS turned everything upside down in the company. The company lost its honor and respect after this CEO - Klein came to the power. Prior to him, the interpreters were dealt with respect. We used to get gifts every Christmas. With this CEO,we forgot about the gifts.Slowly, but surely we faced rapidly growing disrespect towards us-interpreters from the management. Last year became the worst - our salaries got slashed. I know personally interpreters who got demoted from All-Calls interpreter to Medical Interpreter without any grounds. One interpreter has more advanced degree than any management in LLS, but serves only medical calls instead of All-Calls level the interpreter should be on. The pay also got dramatically reduced. It used to be $0.35/minute,now it is $0.22/minute. The company policy went down to drain. Therefore all the interpreters rushed towards the exit - nobody wants to stay in a trash hole. I only pray that current CEO and the rest of the bloodsuckers will be fired and a new management - a better one will come.

    Advice to Management

    It is time for the shake up. God will punish you severely for all the injustice you have been doing to the interpreters of LLS.


  10. Helpful (9)

    "Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Over the Phone Interpreter in Portland, OR
    Former Employee - Over the Phone Interpreter in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LanguageLine Solutions part-time (More than a year)

    Pros

    Very easy job. Requires no creativity at all
    Best part of the job is at the end of the day, you can come home and worry about nothing cause the job nature

    Cons

    Management team is a mess. Often give out incorrect information and keep changing their words
    Working as interpreter isn't the most stressful part of the job but dealing with the in-charge team; as they call themselves; is


Showing 382 of 419 reviews
Reset Filters