Laura Ashley Reviews | Glassdoor

Laura Ashley Reviews

Updated May 25, 2017
100 reviews

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Full-time Part-time

1.7
Star Star Star Star Star
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Ng Kwan Cheong
46 Ratings

100 Employee Reviews

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Pros
  • staff discount is all it's cracked up to be (in 19 reviews)

  • good staff discount at 40%, nice environment to work in, staff uniform allowance is very good (in 12 reviews)

Cons
  • The head office is located in an old, shabby building (in 14 reviews)

  • They like to get 1st jobbers to pay minimum wage, so staff turnover is high (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "OK for part time job"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice people to work with

    Cons

    not enough hours - hours changed each week


  2. "Good part time job while"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Good team and fun work
    - Well established company

    Cons

    - a little bit unorganized


  3. "Would not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Laura Ashley full-time

    Pros

    In some stores nice staff members
    A lot of support from AM

    Cons

    Awful quality products
    Staff members can be cruel and just expect you to turn back to talk and gossip about you, especially among store managers
    No discount on promotions, sometimes promotions are better for customers than staff members
    Extremely old IT, my computer in the office still required floppy disc
    Company saving on everything, so do not expect any improvements
    Ridiculous uniform allowance, as you must wear their clothes, either pay a lot from your own money every month or live with one set as the clothes usually do not survive the first wash anyway.

    Advice to Management

    Invest in people, stores, IT, training, stop pushing staff to sell credit cards and punish them when they don't achieve targets.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "LA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Horsham, England (UK)
    Former Employee - Sales Assistant in Horsham, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Laura Ashley (More than a year)

    Pros

    Discount was good and had the opportunity for over time
    Was able to do a training course with First 4 Skills which came to me through LA

    Cons

    My store management wasn't much good, didn't help out a lot when i wanted a bit more support for training
    Lots to learn, especially home .
    Pay was absolute rubbish when i started. It began at £3.75 and when i was 18 went to £6.50 . You can do a lot better else where.
    Clothing to choose from with uniform isn't much good. Some of the collections are so old fashion !!

    Advice to Management

    Have more one to ones with the staff to make sure they are happy and give more support with training as its a lot to remember


  6. "Merchandiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice people, hours are good so nice work life balance
    Location was nice and easy to get to if you live in southwest london

    Cons

    No organisation
    Takes hours to get a decision
    Negative environment
    Pay not great
    Easy to get promoted but not always the right person


  7. "Nice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Laura Ashley part-time (Less than a year)

    Pros

    Very nice place , lots of choices . Team is very nice and management is great . Customers are a lot of regulars .

    Cons

    A lot to learn , a lot of products . Furniture, paper wall, home . Women clothing. Decoration. Training is really intense . Especially the safety rules.


  8. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sale Advisor in Leeds, England (UK)
    Former Employee - Sale Advisor in Leeds, England (UK)
    Recommends

    I worked at Laura Ashley full-time (More than a year)

    Pros

    I worked here for about a year and was offered the chance to train for management, however l had to turn this down as l had already made other plans (to travel). Had l been at a different stage in my life though l would have takent he opportunity because the company was good to work for, considered the welfare and happiness of the employees and provided good training.

    Cons

    Dealing with middle aged women who have clearly never worked in their lives and think they are better than you.

    Advice to Management

    keep encouraging staff to improve and devleop.


  9. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some Staff Members
    Discounts on hard marked sale items only

    Cons

    Extremely unreachable targets throughout the business.
    No support system.
    Management's attitude to concerns.
    Management's ability to place blame anywhere but towards them, offering no help along the way
    Misleading in interview on job role and responsibilities.
    Awful Pay!!

    Advice to Management

    Higher wage. Focus on your actual staff rather than the unrealistic targets


  10. "Fulham Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Laura Ashley (More than a year)

    Pros

    Majority of staff are friendly.
    Free coffee.
    Sample sales.
    Health cover*
    There aren't many more pros that I can think of.

    *see cons.

    Cons

    Very bad pay.
    No microwave until 2pm in cafeteria.
    Discount not much use if male.
    Discount can't be used online.
    Management can't communicate with each other.
    Management blaming everyone but themselves.
    Management often lie and make you look bad.
    Actually got told I need to take the blame for mistakes made before I even worked there.
    Expected to arrive up to 40 minutes early and sometimes stay late despite not getting paid overtime.
    Health cover only really any good if you break your back or get cancer.
    Building very cold.

    Advice to Management

    They wouldn't listen. They're far too important and clever...


  11. "Terrible Salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Other staff are friendly and helpful. Advising customers on design decisions.

    Cons

    VERY POOR SALARY. No commission or incentives. Bad senior management. Pretentious customers

    Advice to Management

    Introduce commission or more incentives!!


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