LawnStarter Reviews | Glassdoor

LawnStarter Reviews

Updated July 5, 2018
18 reviews

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18 Employee Reviews

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  1. "Support"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LawnStarter full-time

    Pros

    A great place to work

    Cons

    No cons to meation. A very laid back Cimpany.


  2. "Sales Represenative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Austin, TX
    Former Employee - Sales Representative in Austin, TX
    Recommends
    Positive Outlook

    I worked at LawnStarter full-time (Less than a year)

    Pros

    hours, environment, benefits, ceo, team

    Cons

    salary, weekends, parking, growth, promotion

  3. "Startup With No Thorough Training Or Stability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Remote Customer Service Representative in Austin, TX
    Former Employee - Remote Customer Service Representative in Austin, TX
    Doesn't Recommend

    I worked at LawnStarter full-time (Less than a year)

    Pros

    - It's completely remote/work from home

    Cons

    - no clear training system (training was strictly just "shadowing" the other two lead customer service reps)
    - no genuine support from staff
    - confusing ticketing system/rules
    - thrown on the phones without proper training
    - rude sales department (didn't have to work with sales that often though a customer called and asked to speak to sales, and I asked him (just in case) if there was anything I could help him with. There was no direct sales number available for customers. Anyway, after he said no and just wanted to speak to sales, I transferred him over to sales. Later on I get a slack message saying how we shouldn't transfer calls to sales because they don't like it. Haha, well they are sales and if the customer asks for them and I can't assist them with anything, that's where I'm forwarding the call. Later on I saw that they had removed being able to transfer to sales from my TalkDesk. They did not give me a direct reason other than sales doesn't want to be bothered answering inquiries. So....those who work in the sales department don't want to work? That sounds more like it.
    - Customers were always confused about why they were being charged a certain amount. They always complained and got upset because their account showed one thing, while they said sales promised them something else. Had at least 6 people everyday call and have the same issue with that. There were also a large number of cancellations (more than I think is normal for a company daily). The main reason for customers canceling? Conflicting information from what they were told in sales vs customer service, being overcharged, and too many lawn crews not showing up or not doing what they were told
    - Low pay for all they expect you to do. There was all this information that needed to be memorized (oh, but it could be changed randomly so you think you finally got the hang of something only to be told "No, that's not right. This is how it should've been handled). All on multiple google docs sheets that, while you have a customer on the phone, you have to navigate back and forth. I've worked in customer service before and it's never wise to just throw an employee on the phone when they're not comfortable/you don't have your standards as a company set yet.

    Advice to Management

    Take the time to build a stable training structure for employees, offer higher pay for the amount of work that's being done (with the amount of info you expect employees to learn). Listen to customers and what they're not satisfied with and make appropriate changes.


  4. "Opportunities for advancement and learning"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Growth Marketer in Austin, TX
    Former Employee - Growth Marketer in Austin, TX
    Recommends
    Positive Outlook

    I worked at LawnStarter full-time (More than a year)

    Pros

    Hard work is definitely rewarded (with more interesting work). At LawnStarter, you get out what you put in. I started out in sales and had developed an interest in marketing. After volunteering 10 hours of time per week for a couple of months I was given a chance to join the marketing team full-time. And learned a lot while I was there.

    Cons

    The office isn’t the most beautiful office in Austin, but the office dog is the best office dog in the world.

    Advice to Management

    Keep pushing your employees to challenge the status quo. That was a great piece of advise when I first started.


  5. Helpful (2)

    "Avoid!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    None. Nothing good to say at all.

    Cons

    Poor hr tactics... Very poor.

    Advice to Management

    Grow up.


  6. "Awesome Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Austin, TX
    Current Employee - Sales Representative in Austin, TX
    Recommends
    Positive Outlook

    I have been working at LawnStarter full-time (More than a year)

    Pros

    The health insurance is the best I’ve ever had. I love the overtime options. Great culture. Fun environment. They invest in their employees.

    Cons

    Winter is a slow season.

    Advice to Management

    Communication is big and I love the open door policies.


  7. "Pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX
    Recommends
    Positive Outlook

    I have been working at LawnStarter full-time (More than a year)

    Pros

    Laid back, good culture, enjoy the atmosphere and coworkers

    Cons

    Sales/growth management is not organized that well

  8. Helpful (1)

    "Inside sales on the provider team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at LawnStarter full-time

    Pros

    Free lunch, relatively flexible schedule as long as you get your work done. Team meetings to stay in the loop.

    Cons

    Pay is on the lower side. There is not much of a culture. Fragmented offices all over the building.


  9. "Growth Management Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LawnStarter part-time

    Pros

    Friendly culture, work was not too difficult, flexible hours

    Cons

    most of the work is repetitive


  10. Helpful (1)

    "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Frontend Developer in Austin, TX
    Former Employee - Frontend Developer in Austin, TX
    Recommends
    Positive Outlook

    I worked at LawnStarter full-time (More than a year)

    Pros

    CTO, coworkers and the whole environment pushes you to improve constantly, product is high quality and ambient is competitive but in a good way

    Cons

    Only con is that I worked as remote, it would have been awesome to be there with the team.


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