Le Château Reviews | Glassdoor

Le Château Reviews

Updated April 21, 2019
192 reviews

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2.7
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Le Château Chairman and CEO Jane Silverstone Segal
Jane Silverstone Segal
79 Ratings

Employee Reviews

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Pros
  • "Good sales experience, 50% discount on merchandise" (in 21 reviews)

  • "great discount 50% off everything" (in 19 reviews)

Cons
  • "They try to validate the low pay with a commission structure that is virtually unattainable" (in 14 reviews)

  • "Return policy is horrible (in general)" (in 10 reviews)

More Pros and Cons

  1. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in New York, NY
    Former Employee - Product Manager in New York, NY
    Recommends
    Approves of CEO

    Pros

    Le Chateau offers to help pay college tuition costs, provides medical insurance, great benefits, and offers bonuses, and commission. It pays really well, and if you have experience in such a role, you will definitely fit right in. It also holds staff meetings to ensure all employees are kept updated on all fashion trends. Management team has excellent structure, and know what they are doing. It is relatively easy to move up in the company.

    Cons

    I'm not sure if this is a con, but sometimes the work assigned can be repetitive; however, it makes for a fun really fun work environment because of the amazing staff it has on board. Other than that, I have no further cons to report.

    Advice to Management

    Keep up the excellent leadership!


  2. "Pros and Cons"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Le Château part-time

    Pros

    Great chance to develop customer service skills

    Cons

    Pay is tied to commission so during slow periods pay sucks.

  3. "Great place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Vancouver, BC (Canada)
    Former Employee - Sales Associate in Vancouver, BC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Le Château part-time (More than a year)

    Pros

    -Great discount
    -Learn alot
    -Easy going management

    Cons

    -Sometimes have on call shifts


  4. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Le Château full-time (More than 5 years)

    Pros

    Work life balance, management schedule is 5 day work weeks, 2 evening shifts per week and every second Saturday. During peak seasons managers are to work more weekends to meet business needs.
    Ability to hire, and develop own store team, with support from corporate structure.
    Continually learning new extensive product and fashion knowledge, in Menswear ladies fashion shoes and accessories.
    Ability to stay on top of current fashion trends, with a generous staff discount on most products.
    A good selection of product is designed and made in Montreal Canada 🇨🇦
    Corporate, believes in the products, therefore if there is some kind of deficiency or defect le Chateau deals with it appropriately to meet the needs and demands of the customers.
     Weekly bonus structure.
    Sales employees on a lucrative commission structure.

    Cons

    Can be difficult to purge unproductive employees due to Human Resources policies.
    Corporate has unrealistic sales expectations and the bonus structure can be difficult to achieve due to the unreasonable sales targets.
    Sales employees have expressed difficulty achieving sales expectations during periods of reduced traffic volume.
    Back store staff have expressed difficulty maintaining productivity with reduced work hours.
    Wage cost expectations can be difficult to maintain due to unpredictable traffic patterns and new inexperienced staff.

    Advice to Management

    Before accepting any position in a retail environment, know the climate and duration of the lease. Smart retailers are minimizing in-store presence to favour a more cost efficient online business model.


  5. "Bonus program unattainable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Le Château full-time

    Pros

    The clothing discount was nice.

    Cons

    People in management were generally rude and under qualified. No reward for hard work and bonus system was unattainable.

    Advice to Management

    Be kind to employees and figure out an attainable bonus structure.


  6. "Brand Stylist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Le Château part-time

    Pros

    Fun atmosphere. Good environment. It's alright.

    Cons

    A lot of the times the customers get things cheaper even though we get a 50% discount.


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Le Château part-time (More than a year)

    Pros

    - amazing staff
    - good work load
    - head office is great as well

    Cons

    - sometimes hours are cut

  8. "Graphic Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Le Château full-time

    Pros

    Great team
    Great discount
    Fast paced
    Supportive coworkers

    Cons

    Lack of upward movement
    Difficult to effect change
    Repetitive creative work


  9. "Lead Brand Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Brand Stylist in Toronto, ON (Canada)
    Current Employee - Lead Brand Stylist in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Le Château part-time (More than a year)

    Pros

    50% off regular & sale price items
    40% off dressy dresses

    Cons

    CHANGED COMMISSION STRUCTURE (will be unattainable for most employees)

    No discounts off PROMOS
    Voice does not get to be heard (yearly surveys are not a good representation of how the employee feels when they work for the company as the questions are biased.)

    Advice to Management

    Listen to your team when they need help/assistance
    Do not micromanage
    Do not GOSSIP about your employees
    SUPPORT your employees
    Do not force your employees to repetitively force conversations with customers who are just browsing and minding their own business.


  10. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Le Château full-time

    Pros

    Not bad Discount
    Regular hours
    Good training

    Cons

    Poor staff
    Too sales driven
    Too much product
    Poor customer return policy