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LeasePlan UK

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LeasePlan UK

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LeasePlan UK Reviews

Updated Nov 28, 2022

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Found 58 of over 66 reviews
3.5
62% Recommend to a Friend
LeasePlan UK Managing Director Alfonso Martinez
83% Approve of CEO

Found 50 of over 66 reviews

3.5
62%
Recommend to a Friend
83%
Approve of CEO
LeasePlan UK Managing Director Alfonso Martinez
Alfonso Martinez
12 Ratings

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Finance

10d

a 

Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

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Finance

111.4K Members 

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Top Review Highlights by Sentiment

Pros
  • "Some lovely people work there(in 6 reviews)
  • "Good culture, decent team morale(in 4 reviews)
  • "Great training and nice environment... if not a little crapped in places(in 3 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee, more than 5 years

    Great place to work

    Nov 14, 2022 - Senior Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The culture and colleagues Flexibility

    Cons

    Location is not desirable but you dont have to venture out if you dont need to

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  2. 3.0
    Former Employee, more than 3 years

    Finance dept

    Nov 28, 2022 - Accountant in Slough, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Not alot to say, good benefits?

    Cons

    No progression, subjective management reviews, micro management, lots of internal politics to navigate

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  3. Join the LeasePlan UK team
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  4. 1.0
    Former Employee, more than 5 years

    Avoid!

    Nov 24, 2022 - Customer Service in Slough, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Reactive company in every sense of the word. No people culture. Only ever up for sales awards, nothing around working culture or people. Commercial employees treated like kings. Treated like children due to mistakes of others (one rule for everyone) Would much rather focus on answering queries and complaints rather than genuinely tackling root cause issues. Customer Service employees treated differently to the entire business, no remote options, call center environment with your every move logged on phones but rather than being upfront about this you will be told it's not a call center. Absolutely awful mental health support. All show and no substance. Car scheme which used to be fantastic is now extremely expensive (better than what you might get as a normal customer elsewhere but still too expensive as an employee benefit) Technology in the office is still very far behind the times also. Customer service, no hybrid working available unless you're a manager. Rest of the business, plenty of hybrid working.

    Cons

    Nothing bad to say about the work life balance, more than enough time to get what you need done in a day and no need to work outside of normal hours unless you choose. Company were good in supporting staff with a cost of living supplement payment on top of regular salary recently.

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  5. 3.0
    Former Employee, less than 1 year

    Credit risk

    Oct 27, 2022 - Credit Risk Analyst in Slough, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good culture, decent team morale

    Cons

    Pay not so good, location not ideal

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  6. 4.0
    Former Employee

    Good places to start

    Aug 26, 2022 - Contract Services Associate in Slough, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good fun place to work

    Cons

    Not many issues, could use some changes

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  7. 3.0
    Current Employee, less than 1 year

    Work Culture

    Aug 11, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly open work culture and learning and development is encouraged

    Cons

    Inconsistencies across the organisation and the company doesn't always do the right thing by colleagues.

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  8. 2.0
    Former Employee, more than 1 year

    Do not work here if female

    Jul 6, 2022 - Anonymous Employee in Slough, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Corporate brand Fast paced business in an interesting space

    Cons

    Misogynistic 'boys club' culture unfortunately permeates- frequent sexual harassment Lack of management support HR team known for being bullies and so lack of support if needed Lack of opportunities

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    2 people found this review helpful

    LeasePlan UK Response

    Thank you for submitting this review. We take the topic of diversity and inclusion very seriously at LeasePlan UK and run regular engagement surveys with our employees, several of which include specific questions on this topic. The feedback we receive shows that our employees are generally very positive about our approach to D&I subjects, but we of course never want to be complacent and continue to look for ways to improve. Employees can approach not only their line manager and the HR Team, but we also have nominated ‘trusted’ people who act as a neutral confidential person to approach if required. If you wish to discuss this further and provide additional information please do so via this link - https://www.leaseplan.com/corporate/contacts

  9. 4.0
    Current Employee

    Good team and company

    May 23, 2022 - Bid Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Learning/training opportunity Lots of responsibility Good atmosphere Flexible working

    Cons

    Not great opportunity for progression Not the best starting salary

    Continue reading
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    LeasePlan UK Response

    Thank you for your feedback. I am glad you are utilising our training and development support that we offer to enhance your skills and experience in preparation for your next role.

  10. 5.0
    Former Employee, more than 5 years

    Excellent Benefits

    May 5, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Leaseplan offered excellent benefits, including a selection process allowing individuals to tailor their benefits e.g. level of healthcare, dental, time off, pension etc. Other benefits included ongoing training, monthly breakfasts, online resources etc.

    Cons

    None that I can think of.

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    LeasePlan UK Response

    Thank you for your feedback and really pleased to hear the value of our benefit selection.

  11. 1.0
    Current Employee

    Poor structure and leadership

    Apr 26, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Upgraded canteen IT is slowly being upgraded Good location for the office New motorised desks

    Cons

    Management structure - not effective, multiple managers with no real ownership of customers and their accounts. Micro-management style across multiple teams Favouritism in teams with staff, despite working hard and occasional extra hours No solutions to issues, some queries take months to resolve. Customer first attitude being implemented after many years in business Some departments and managers unwilling to help, will ignore queries emails or escalations No collaborative approach between people Same issues for years - customers frustrated at processes The word ‘support’ has no weight, a severe lack of support amongst departments and people Managers need to be more humble and not like they are better than anyone else

    Continue reading
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LeasePlan UK Reviews FAQs

LeasePlan UK has an overall rating of 3.5 out of 5, based on over 66 reviews left anonymously by employees. 62% of employees would recommend working at LeasePlan UK to a friend and 69% have a positive outlook for the business. This rating has improved by 9% over the last 12 months.

According to anonymously submitted Glassdoor reviews, LeasePlan UK employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at LeasePlan UK. This rating has been stable over the past 12 months.

62% of LeasePlan UK employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated LeasePlan UK 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at LeasePlan UK to be career development, culture, benefits and the cons to be compensation, management.

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Glassdoor has 66 LeasePlan UK reviews submitted anonymously by LeasePlan UK employees. Read employee reviews and ratings on Glassdoor to decide if LeasePlan UK is right for you.