Lebara Reviews | Glassdoor

Lebara Reviews

Updated July 10, 2017
26 reviews

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2.0
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Lebara CEO Ratheesan Yoganathan
Ratheesan Yoganathan
9 Ratings

26 Employee Reviews

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Pros
Cons
  • I found this to be particularly upsetting given the competence and dedication of the staff in the firing-line, which explains the high staff turnover (in 6 reviews)

  • The excellent people mentioned above are generally under-appreciated by senior management (in 8 reviews)

More Pros and Cons

  1. "Started off a good company to work for but then deteriorated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Projects in London, England (UK)
    Former Employee - Head of Projects in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lebara full-time (More than 3 years)

    Pros

    Pragmatic environment
    Lots of energy
    Drive to succeed
    Nice offices

    Cons

    Heavily biased on nepotism
    Rewarded poor performance in individuals that had been part of initial growth of the company

    Advice to Management

    When you have a clear out of dead wood make sure you do it on merit and not on the opinion of the dead wood itself!


  2. Helpful (3)

    "Wrong driven company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in London, England (UK)
    Former Employee - Senior Software Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lebara (More than 3 years)

    Pros

    Some workers are really top experts. Good atmosphere between workers.

    Cons

    Too many relatives who are protected and not working properly (cousins, sons, nephews, close friend's son/daughter...)

    Advice to Management

    Stop to think that you are always right.

  3. "Merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser in Sydney (Australia)
    Current Employee - Merchandiser in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook

    Pros

    Timely Salary
    Freedom to perform
    Easy work

    Cons

    No growth
    Repetitive work
    Lack of trust in employees
    You cant express your opinions
    Office politics
    Not at all Australian culture or ethics
    Hap hazard procedures

    Advice to Management

    Develop growth plan and give employees confidence


  4. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in London, England (UK)
    Former Employee - Sales Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lebara (More than a year)

    Pros

    Allows you to come with your ideas. Less pressure comparing to other similar organization on the market.

    Cons

    Hardly brings strategy to life. Does not grow people. You are in the good place you are a very diplomatic person.


  5. "Company with potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Lebara (More than a year)

    Pros

    + working with great individuals
    + opportunities to progress

    Cons

    - short-term planning doesn't allow the company to fully flourish
    - lack of transparency
    - only top-bottom decision making
    - communication between departments

    Advice to Management

    It's best to start hiring the right people for the positions and improve transparency and decision making process. There needs to be a clear communication between departments and understanding of their role in the company and how departments rely on each other.


  6. "Good to learn, bad for stability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Not many really, there are so many difficulties that it is a good place to learn how to overcome them.

    Cons

    countries are directed from London, and things that work in there do not necessary work in other places.
    multi-culti organisation - but in not so great way (Tamil people from Sri Lanka are always the most important)

    Advice to Management

    give more freedom to countries


  7. Helpful (1)

    "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in London, England (UK)
    Current Employee - Customer Service Agent in London, England (UK)
    Doesn't Recommend
    No opinion of CEO

    I have been working at Lebara full-time (More than a year)

    Pros

    - colleagues are friendly and always ready to support you
    - easy location
    - good if you don't have any experience

    Cons

    - the company asks to the agents to respect the values, but it doesn't
    - lack of communication

  8. Helpful (4)

    "Have see better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lebara full-time

    Pros

    Nice people among colleagues. Good comute

    Cons

    There was incompetent management. Shockingly open nepotism on daily basis .Lack of clear direction and changing seniors constantly.

    Advice to Management

    Please review the competence of some of your staff as they are just not willing to adapt and adjust to the market needs.


  9. Helpful (4)

    "I would definietly fire most of the senior staff"

    StarStarStarStarStar
    Current Employee - Customer Service Agent in London, England (UK)
    Current Employee - Customer Service Agent in London, England (UK)

    I have been working at Lebara full-time (More than a year)

    Pros

    You have quite few bright minded colleagues to work with

    Cons

    - No possibility for career progression, they hire people who they love to interact with instead of competent ones.
    - Roles are filled with mainly incompetent people who have no clue what their role's purpose is and instead of improving on current situation they make it worst or just keep it on a level where it is (stagnation is this called and yes, it can happen but if it is stagnating for more than 6 months then there is a massive issue that should be sorted).
    - Training on current roles and future training for progression regarding current position is poor
    - Most people love to do the sweet talk on executive level, but actual work that's done properly doesn't happen perhaps maybe two times a year you get the "Eureka" wibe and that's it.
    - Too much pressure on each department because there is no clear outline to quite few roles and their responsibilities, and yes, senior staff have their expectations employees under them should meet them, if they can...
    -Communication and interaction between departments is very sad, you really should train people and reorganize the whole communication strategy.
    - There is no clear outline either in your Marketing Department on who is dealing with what exactly and why, but instead quick rush work is done mainly or lazying in a slow motion, which is all good but the results won't ever be good on a long run.
    - No matter how good you are if someone doesn't like your head they'll make your life a hell till you give up and eventually you won't go to work as you are fed up and HR will be the last department who will care about it, and more likely they won't, unless you have a disciplinary meeting because keeping those... for that everyone is available... Also bullying from your managers is a big thing, but hey they are your managers and you work under them so you can't do much about it
    At the current state I wouldn't advise for others to go and work for this company only as a very last resort.

    Advice to Management

    My brutal advice to the CEO: You have taken so much risk since you have set up your company, now pull your trousers up too and start firing current senior staff, but current craziness can't go on like this. You are wasting time and money and loosing out on great talents because of people who are in roles they shouldn't be in. The fish starts stinking at the head too and yes, you have made it this far but if you want to live up to your values you need to make changes, big ones and first step would be getting new talents in with new ideas, strategies and mind set.


  10. Helpful (3)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lebara full-time

    Pros

    High potential for creativity and to influence the development of others.

    Cons

    Too much nepotism and good talent is driven out by self seeking original employees who have grown with the company but have limited real world experience.

    Advice to Management

    Develop an environment that is conducive to development and fairness.


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