Lebara Reviews in United Kingdom | Glassdoor

Lebara UK Reviews

Updated March 11, 2017
166 reviews

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United Kingdom

3.2
Star Star Star Star Star
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Approve of CEO
Lebara CEO Ratheesan Yoganathan
Ratheesan Yoganathan
82 Ratings

166 Employee Reviews

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Pros
Cons
  • I found this to be particularly upsetting given the competence and dedication of the staff in the firing-line, which explains the high staff turnover (in 6 reviews)

  • The excellent people mentioned above are generally under-appreciated by senior management (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Amazing, but challenging work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Lebara full-time (More than a year)

    Pros

    I have been working for Lebara in different roles for a few years now and have enjoyed every step along the way. Even if you have days that challenge you on a professional and personal level, be it by not followed through processes or cultural difference, the people you work with will pick you up, motivate you and challenge you to improve your own behavior.

    The “start-up” mentality can be challenging when you are used to a process driven, corporate environment, but if you like constant change and having the feeling that your personal contribution can make a difference, then you will be able to deal with the culturally driven process failures and the day to day stress due to a constantly changing business.

    Cons

    There is currently a lack of vision and communication on whats expected of each individual to achieve a therefore unclear goal.

    As Lebara has always been about the vision and passion for the cultural backgrounds, this is a loss and would help improve overall atmosphere and motivation.

    Advice to Management

    Improve your communication and stick to set processes instead of constantly making exceptions.


  2. "For the right person, it's a great opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lebara full-time (More than a year)

    Pros

    You're not stifled like you would be in a big corporate. Mid-Senior level, you'll have the opportunity to create your role content and do some really interesting stuff. You have to be self sufficient here. If you need your hand holding and can't hold your own, then it's not for you. But if you can, then you'll do more here in a couple of years than you will anywhere else.

    Cons

    Lack of follow through and control. Some favouritism (getting less). Middle management capability needs improving.

    Advice to Management

    Founder needs to let the leaders lead and remember it's not a start up anymore, so release the reins a little.


  3. Helpful (1)

    "Interesting place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant
    Former Employee - Technical Consultant
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very Friendly and relaxed Environment.
    Entrepreneurial Environment still like start up company
    Great Founders and still could easy to talk to them if needed

    Cons

    Favoritism and people on occasion promoted or selected based on their favouritism than merit basics

    Advice to Management

    Promote and select people based on Merit than internal favoritism


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  5. "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lebara full-time (More than 5 years)

    Pros

    Colleagues' relationship is the best

    Cons

    Lots of politics, poor HR! They need to know how to treat employees! They are impolite and rude

    Advice to Management

    No worth working there, athmosphere is bad and money wise isn't great! Employ you for sometime and they are planning to off shore must of the roles


  6. Helpful (2)

    "revenue assurance analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    great people around you here

    Cons

    there have been repeated redundancies here


  7. Helpful (2)

    "stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Lebara (More than 5 years)

    Pros

    none really whatsoever....can't think of any

    Cons

    too much politics, no strategy, completely chaotic, bad vibes, impossible working conditions, place full of lies

    Advice to Management

    not worth giving any advice


  8. Helpful (2)

    "Poor HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lebara full-time

    Pros

    Friday games, baby foot, canteen, big space, free tea and coffee, nice and modern environment. Net Pormote Score system to get bonus every 6 months.

    Cons

    Poor HR service, really slow. After internal job interview, people doesn't even contact. If you get a bad Net Promote Score from customer for no reason, it's really hard to remove it and affect your bonus which is really bad.

    Advice to Management

    HR need to be more responsive to agents


  9. Helpful (1)

    "Wrong driven company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in London, England (UK)
    Former Employee - Senior Software Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lebara (More than 3 years)

    Pros

    Some workers are really top experts. Good atmosphere between workers.

    Cons

    Too many relatives who are protected and not working properly (cousins, sons, nephews, close friend's son/daughter...)

    Advice to Management

    Stop to think that you are always right.


  10. Helpful (1)

    "Lebara Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Lebara full-time

    Pros

    Best thing about Lebara , I would say is people around this organisation.

    Cons

    No recognition. No benefits. Lots of politics. Favouritism

    Advice to Management

    Need to invest more on employee training and development


  11. Helpful (1)

    "MNO Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Lebara (More than 5 years)

    Pros

    I spent almost 6 very happy years at the organisation. I grew both personally and professionally with the organisation. I made good friends. I was the witness of and the contributor to the success of the company developing from the calling cards to the best pan-European MVNO.

    Cons

    The management of the organisation does very good work keeping the company abreast of the ever competitive environment and does it in a socially responsible manner, which is not a con. In fact, I can hardly find cons. Being an entrepreneur myself, I know how hard it is to grow business from scratch. The story of Lebara Ltd. is exactly the vivid example of building the great company from ground zero.

    Advice to Management

    Keep on doing the good work.



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