LegalShield Reviews | Glassdoor

LegalShield Reviews

Updated November 9, 2018
130 reviews

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3.0
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Jeff Bell
30 Ratings

130 Employee Reviews

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Pros
  • "The ability to work from home and be with your kids, your family, travel and go where you want because you can work where you want is unbelievable" (in 6 reviews)

  • "There are some really great people working at the company" (in 8 reviews)

Cons
  • "Communication outside home office sucks" (in 4 reviews)

  • "Crappy reviews rpm those who did not put anything into it and expected to make money" (in 4 reviews)

More Pros and Cons

  1. "Your dream won't work unless you do."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Sales Associate "Director" in Yakima, WA
    Current Employee - Independent Sales Associate "Director" in Yakima, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LegalShield part-time (More than a year)

    Pros

    Legal Shield is a company that has been around 40+ years, and continues its growth. Don't listen to the nay sayers who try to meline the founder. Harlen Stonsipher was a salesman who got sued by the woman who hit his car totalling it and putting him in the hospital. When it took everything he owned to defend himself against the lawsuit. The was the time he said there has got to be a better way to have an Attorney and Law Firm on your side. And so we have Legal Shield. Harlen wasn't a preacher and Jeff Bell is not Jesus, but he is a remarkable and forward thinking leader and CEO. If you doubt that I urge you to contact Bill Gates. Ask him how good of a job Mr Bell did with the X-Box division at Microsoft, and how disappointed he was in losing him to the Legal Shield Family.

    Cons

    The only Con would be this. The people who nay say, and bad mouth the company, and income are the ones who don't work the business. It isn't some get rich scene. And it is no pyramid structure like Amway. Your business works when you do and managing your reaction to the word NO will determine how well you do. The people who see pie in the sky money, and are only interested in personal wealth, and then get discouraged because they missed their own sales goals. These are the people that sloppily moved too fast with tunnel vision with eyes fixed on green paper. Instead of remembering the Golden Rule of Business. It is the number 1 rule in business and it always will be.
    Your Customer pays your Paycheck. All business in one way or another is about Customer Service.
    I don't think anyone who follows the proven training system on how to run your Legal Shield Business as an independent business associate, and devotes 5 to 10 hours a week I don't see how they can fail. To grow your business takes time and dedication. You need to be Coachable. And you need to focus on your Customers and less on yourself.

    Advice to Management

    Keep going Jeff Bell.


  2. Helpful (2)

    "A Company With Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at LegalShield full-time (More than 3 years)

    Pros

    Many of the people who have been there a long time are like a huge family and welcome others into the family. They are there to support one another and lift one another up. The company is experiencing growth under the new leadership, which is great. The ET is also doing a great job at bringing the company technology into modern times as well as improving processes.

    Cons

    People are just a number. Top leader does not seem to care about people. The rumors that ran through the grapevine were that he threw things at people and screamed and cussed at people. I don't know if its all true or not. I have heard him be less than disrespectful to people and about people as well as experienced the screaming so it wouldn't be a shocker if it were true. The work life balance was completely out of sorts. The CEO lives in the building, which I think plays a factor in the heavy work load.

    Advice to Management

    You've invested tons of money in improving the culture. Just be nice/decent and the culture will take care of itself.

  3. Helpful (3)

    "There's Always Room for Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LegalShield full-time

    Pros

    There are some really great people working at the company. The people who actually make things happen and do the hard work, for the most part, are amazing to work with, professional, and concerned about the success of the company.

    Great benefits for the employee (primary health plan). Add spouse and children and it's still quite reasonable in terms of cost. There are a few, but very few, other perks in the benefits package that you don't have to pay for yourself. But even those other available perks are offered at competitive pricing.

    Profit sharing is nice. (One caution if you're considering employment, make sure you understand what's being offered and how it's calculated. It's not a guaranteed payout as were the bonuses the profit share program replaced.)

    Cons

    Leadership views employees as "seats," and nothing is "personal." It's quite unsettling how cold the company has become to the people. As a result there's not much of a sense of job security. As long as you know what you're signing up for and begin your career with eyes wide open, it’s not a problem. However, for so many tenured employees, this culture shift has been quite personal. If you’re looking for a company with a “family” atmosphere, this isn’t that place anymore.

    Watch out for personality tests that are taken to the extreme. Generalizations around the results of one test became a very powerful filter in how many in leadership viewed my actions and conversations. Instead of being considered a well-rounded individual with legitimate concerns, I was referred to as a two-digit number (the number representing my personality) and legitimate concerns could be dismissed by simply assigning them to a personality defect. Common phrases included, "You're in shadow." and "You're not being your best self." So, if you're into that kind of thing, great...if not, frustration is the nice way to describe how it can feel at those times when you're being dismissed by someone with personality traits resembling a freight train.

    "There's always room for improvement." That's the mantra chanted from the top down...and proliferated by every level of management. It seems fine, maybe even logical, at first. Even I bought into it for awhile. But, to the extreme it's employed at LegalShield, the constant state of disappointment, and the fact that nothing is ever good enough, is quite demoralizing and causes some people to second-guess every decision. It can cause productivity paralysis if you're concerned about doing work that will be well-received.

    Advice to Management

    I see some really great things happening, but too many things still need improvement for my rating to be higher (if I'm using the same performance evaluation metrics I was subjected to as an employee). In a fair evaluation, I think the company averages out in the middle, but on the bottom side of the 3-star rating...like a 2.7 maybe.

    Celebrate successes more!

    Communicate to EVERYONE more directly (massive newsletters are ineffective at sincerely delivering important information).

    Provide some measure of job security (I don't know how you do it, but it's clearly missing).

    Finally, the application of perceived pressure can be abused. Don't do that and don't let your middle-management do it. It can cause teams to be less effective, become paralyzed, or seek other employment.


  4. Helpful (3)

    "Great people, difficult management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LegalShield full-time

    Pros

    Other employees were like family, enjoyed the work, cafe and prescription delivery were convenient, home office was beautiful.

    Cons

    Management increasingly treated employees like machines or beasts of burden, no job security for most personnel, supervisors played clear favorites.

    Advice to Management

    Treat all employees equally, give equal opportunities for development and advancement, and be kind from top down.


  5. Helpful (2)

    "Home Office Employee Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Generalist in Ada, OK
    Current Employee - Human Resources Generalist in Ada, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LegalShield full-time (More than 8 years)

    Pros

    Don’t expect to make money at LS. And if you don’t believe me, just look at their own income disclosure which they are required to provide no matter how much they’d rather you didn’t see it.

    Cons

    In your first couple of years you can hope to make $800 a year IF YOU’RE LUCKY. This isn’t even enough to cover the costs of the sign up fee and all the training and materials you have to buy. So right off you’re working at a loss. And even the associates who keep at it for over 20 years still only average less than $10k a year. That’s a minimum wage job and, unlike MCDonald’s, you don’t get insurance and other benefits with LS.

    Advice to Management

    So, my advice is to ignore the slick promotional videos and all the lies told at the events and just ask to see the actual numbers. If you can convince anyone to actually give it to you (hint: most of them won’t. The will delay and change the subject and try to sucker you in with more lies and promises) you’ll see that it’s a rip off. Its all sizzle but no steak.


  6. Helpful (3)

    "There’s One Born Every Second"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Developer in Ada, OK
    Current Employee - Senior Product Developer in Ada, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LegalShield full-time (More than 10 years)

    Pros

    The LegalShield methodology is increasingly becoming one of “monetizing window dressing”, taking things that already exist in the marketplace, labeling it as their own, and using that to extend the lifespan of the “opportunity”.

    Cons

    A year ago it was Launch and offering up free legal documents and forms as a perk of membership, in other words, selling stuff that is readily available online or through RocketLawyer or many other sources without a LegalShield membership. Now its the LegalShield Law Index which essentially takes the prevailing conventional wisdom about bankruptcies, interest rates, economic growth, etc. and tries to brand it as a LegalShield “product”. So, essentially they read the Wall Street Journal or watch CNBC and restate what they hear as if they have internal analysts adding value to publicly available information.

    Advice to Management

    Why? Well, its like the “new” formula for a decades old laundry detergent that is really nothing more than a redesign of the packaging There will be people who actually think that their whites are getting whiter but in reality its the same old detergent being poured from a shiny new box. It creates an image of corporate vitality when in reality its a testament to their stagnation, but when your business model is predicated on the PT Barnum dictum that there is a sucker born every minute, you just have to fool enough people to keep the commission checks flowing to the upper 1% of the salesforce and to corporate upper-management.


  7. Helpful (5)

    "A ”Side Hustle” for the Aspiring Con Artist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LegalShield full-time (More than 8 years)

    Pros

    Let me just preface this review by saying that you will NOT make money as a LegalShield associate. I've spent a long time as a member of the corporate associate services team, I've seen the numbers, I've talked to the sales force, front line newbies and upper-echelon long-timers, and I know that the deck is stacked against anyone except the upper .1%. You will pay your associate fee, buy the material, sign up for the training, go to the events, and it will net you nothing.

    Cons

    All the money that you sink into ”setting up your business” just gets funneled up to the top level guys. That's the game. We sell the ”opportunity” and the money you spend on training is how we pay the commissions that you will likely never see.

    Advice to Management

    It's all about the quick score. Get the associates to buy as much product and sign up for all the training possible so corporate can get as much bank out of them while they are still naive enough to think they can make a living and try to keep the members from cancelling for at least 24-36 months. Keep finding new ways to “sell the opportunity” so that you have a fresh market in order to keep feeding the commission accounts of the top brass.

    Stonecipher was a small time, televangelist bilking little old ladies and dumb hicks out of their money in the name of Jesus. Jeff Bell seems to think that he is Jesus (or at least a less than reputable Catholic priest).

  8. Helpful (4)

    "One of the Great Unreported Scandals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Generalist in Ada, OK
    Former Employee - Human Resources Generalist in Ada, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LegalShield full-time (More than 8 years)

    Pros

    I am so glad to have found this site and to see all the current and former home office employees who have had the same sort of experience that I had while employed at LegalShield. It is a successful, growing company, and much praise has to be given to a leadership team who has been able to keep it growing. But, more and more, I see that this growth comes at the expense of the employees, the integrity of the sales force, the professionalism of the attorneys, and the rational self-interest of the members.

    Cons

    It’s snake oil, everyone in leadership knows it’s snakeoil. Leadership has made a change in messaging from the evangelical-tinged preaching of Harlan Stonecipher (the God “wants you to be rich” sales pitch) to a more social justice message under Jeff Bell (get even with the establishment by ripping them off one membership fee at a one), but it’s still a service based pyramid scheme where instead of product loading, you push a “service” that most people don’t want to use and, as a result don’t, so the average lifespan of a member is 2-3 years of monthly dues paid for nothing that is then funneled to the law firms and up the pyramid to the higher up’s. It really is a well designed scheme.

    Advice to Management

    But, an immoral scheme can only be run by an immoral team, if they are not immoral when they sign on, the system will make them so. I have come across so many likeminded individuals who had the same experience at the home office due to these “leaders” that it’s clear that there is a systemic problem with the way they do business, with the way they treat their people. I’ve put some thought to my experiences and what I heard from others. It would make a good book: the inside dirt on a successful MLM from someone who has seen the corporate team up close, warts and all!


  9. Helpful (3)

    "Was with LegalShield about six months to a year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Conway, AR
    Current Employee - Recruiter in Conway, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LegalShield (Less than a year)

    Pros

    They give a good talk

    Cons

    They steal your credit of people you have to join or recruited.
    They don't pay residuals

    Advice to Management

    Don't waste your time


  10. Helpful (4)

    "A Breech of Trust"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ada, OK
    Former Employee - Anonymous Employee in Ada, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LegalShield full-time (More than 10 years)

    Pros

    In it’s time, LegalShield was a good company to work for. They cared about the employees and were fair and open about their plans, strategies, and worked to keep employees abreast of changes.

    Cons

    At some point all of that changed. Leadership simply cannot be trusted. Here’s my proof. After I was told, after nearly 25 years at the company, that I could find another position within the company or I had 30 days to vacate. This happened with several people of the same tenure and with similar salary levels (i’ll let you draw your own conclusions). So, not wanting to leave the company I found three potential positions that I felt I was suited for and could make an impact at. My leader (executive VP) made sure that I gave him these positions before I applied for them. I did. So, after getting his approval to apply for them I was told that not one, not two, but all three positions that were all open, internally and to the public, we’re actually filled. They remained open on the public website for weeks after I left the company. So, I took the hint and decided to move on at the end of the 30 days. I spent the next few weeks training my replacements as the same executive VP did everything he could to humiliate me in public, in front of coworkers and friends, as if he was trying to get me to leave early, lash out and justify early termination, or just did it out of sadistic pleasure. But I held my tongue, did my job, and finished out my time.

    Advice to Management

    After nearly three decades, any goodwill I had towards LegalShield was crushed in the last two weeks because of my treatment at the hands of one or two executives who seemed to take pleasure in humiliating me. As a result, I don’t see how anyone could ever trust the leadership at that company. After I left, I had several employees, former and current, contact me with similar stories. I recently advised my son, who is looking for part-time work while attending college, not to apply at LegalShield. I’m afraid of what they would do to him.


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