LendUp Account Coordinator Reviews

Pros

Based on my experience, everybody @ LendUp plays a vital role and contributes 110%. If you're coming from a financial services background like myself, no more suits! To me, this was very important. Dress casually, put in the work, enjoy the free lunches, and get ready to be inspired by our company's mission! Oh yea, no egos and no bozos.That's not tolerated here.

Cons

You really do not know what working in a fast pace environment is like until you work here. Are you ready for the challenge?

Pros

Catered lunches. Besides a few immature and showboating employees, everyone is pretty chill to work with

Cons

Management (especially the newly hired management) is immature and all about favoritism. Being a loud obnoxious butt kisser gets you no where but at least it allows you time with the boss so you’re not on the phone. This is a call center. All you do is put on a headset and get yelled at by random people in a variety of different states. Management doesn’t care if you hate it, need a break, and they definitely don’t understand what “mental health” is. If you’re in Richmond, you get none of the education and development opportunities they brag about during your interview. If you get a job at LendUp as an account coordinator or manager, just know that you’re on the bottom of the totem pole. And if you’re an account manager/coordinator based out of Richmond, you’re not even on the pole; you’re the hole in the ground they stick the pole in.

Pros

The people - you really can't find the level of innovative, hip, and kind hearted people anywhere. Despite its faults, I do believe that the company is truly mission driven.

Cons

The work itself - despite lots of flashy language, this job amounts to being basically a call center for a lot of the employees. It's for a good cause, but the day-to-day can be rough.

Pros

LendUp is truly a mission aligned company. The people hired at LendUp have all bought into the mission, the values, and genuinely helping people. It is a particularly nice transition for someone not involved in tech, as there is edication, social justice and tech all in one. I enjoyed everyone I worked with.

Cons

Lendup is cheap. I'm not talking series A cheap- I'm talking sometimes needing a LendUp loan cheap. They often promote workers without raises (discussed and confirmed by multiple people), workers openly joke about parents helping them out financially because of the pay... Great company, but you can't expect to keep qualified people there at the current rate. As a previous comment said, perks like chair massages and eatclub will not pay rent. Get that figured out and people won't look elsewhere.

Pros

Catered lunch 3 times a week. The food is very hit or miss, there is either not enough food for everyone because the early lunch employees eat everything or there’s too much food and we all take some home. No cost healthcare including dental, vision and medical. No premiums, FSA plan, great coverage for in network. Very casual dress code, the VP wears shorts and flip flops all summer. I consistently wear leggings too work.

Cons

Management, there are few good managers but the majority write us off as fresh college graduates who know nothing. We aren’t treated well or care for - obvious from the recent lay offs. Salary isn’t even livable. I have a second job and I’m still struggling to make all my bills. Some people get bonuses and commission but it’s still not enough. At the end of the day it’s a call center, it will always be one.

Pros

The team in Richmond is very friendly and engaging. There are a lot of fun and optional group activities outside of work. The company is very efficient with their use of technology to communicate. This is a great opportunity to learn more about the financial world.

Cons

The upper management has a tendency to push the training on long-standing employees who are not paid as a manager when they should be. The company was not wise with their use of revenue and overspent it on marketing. There is not a lot of opportunity for in depth analysis/creative problem solving. It can seem like it is not mentally challenging enough.

Pros

Excellent benefits for a start-up - Health, Dental, Vision, Pet, 401K, MWF Catered Lunches Potential room for start-up growth Incredibly fun and intelligent coworkers Excellent mission and values Fun off-site events and happy hours Amazing HR Rep - You'll never meet a sweeter, more kind, helpful, and caring person.

Cons

Angry Customers -Be prepared for this. It's gonna happen, but don't take it personally. Lay-offs - Really messed up here. 5 weeks prior we were told that cut backs would be made, but we didn't have to worry about people losing their jobs and that it wouldn't come out of nowhere. It came out of nowhere. Not cool. Low Pay - This is to be expected. It is a startup, but eliminating Catered lunches would afford people raises. It's always less expensive to prepare your food at home vs. having it ordered and delivered. It was also stated within the past year that, compensation would be evaluated and improved. The improvement was expanding the job position ladder and shuffling around pay, but not much here really happened. If you want to keep your talent, you will eventually have to pay for it. Do not expect to get rich working here. Take the job for the experience, fellowship, and positive mission. Actions the are contrary to the company's mission and values. - While partnering with a company like Walmart does financially benefit LendUp, it is important to remember, that as a company, Walmart is completely contrary to what LendUp stands for. Many people who work for Walmart are on government assistance because the company refuses to pay them a living wage and decent benefits. The result is a workforce that is forever reliant on Walmart's low prices. Partnering with them, does not say much for the integrity of the mission.

Pros

•mission is top notch •heavy volume of calls teaches you how to be more confident on the phones •set schedule allows for a good work/life balance

Cons

•work is extremely taxing despite it just being a traditional 9-5 •since this company is in the payday lending space the customers you are dealing with are generally financially stressed, which can make for grueling day to day •calling a spade a spade this is essentially is a call-center position and the company needs to be more transparent on this (P.S. you are not managing accounts) •need to stream line daily process to mitigate attrition--perhaps make this a 3 day a week 10 hour a day position •company does not layout a path towards promotion

Pros

Most talented coworkers I’ve had the pleasure of working with. Great catered lunches and fun quarterly engagement activities. Nice physical space.

Cons

LendUp looks like an exemplary employer however there is a clear and unmistakable difference between CI associates and the rest of the company. This deep distinction should be regarded with caution as you prepare to enter as a serf, "Rva applicant beware." The company reactive on many levels and passive to known issues regarding promotions, wages and meaningful employee recognition. Action evades the current operation. Lack of action communicates true intentions and priorities. company wide attrition is palpable but regarded as an industry norm. Ambition and pushing past limits by working on the edge of what's possible, is discouraged in CI or exploited depending on your role. This is omni evident in the disjointed bi costal office cultures and lack of free flowing institutional wisdom. value is solely placed on the information flow from SF to RVA although RVA is the face of the company to the customer and the voice of the customer to the company. The cast system is most distinguished and notable in the low and uncompetitive compensation package as you will be allured by organizational potential. The potential is real however the equation is unbalanced in the short and mid term. Compensation is "benchmarked" however not based on technical job title and education nor experience but base upon core job function, which is covert to applicants when accepting the role. This is a call center! You will barely have an opportunity to go to the bathroom and some days you won't. When you do you will feel guilty. CI vs all other operations in SF is modeled after the serfs and the lords. If you are in CI your are built into the lowest cast system. There is minimal regard for customer facing roles despite what may be communicated actions reveal the truth . You are merely a customer service representative no matter what key attributes or skills you walk in the door with. There is a disproportionate lack of focus on personal and professional growth in RVA with a false weight on the importance of customer insights, given in title, but gravely dismissed in practice. The customer facing inequity is evident in advancement opportunities, development opportunities, compensation and significantly unbalanced operational exposure. Advancement is illusive and transparency is reduced to a buzz word which is tossed around but falls significantly short. Information is only shared on a need to know basis everything else is classified. The company is slowly attempting to bridge the chasm but intentionally ignoring the key factors and details of what the embedded gap is.

Pros

The people. in my nearly 2 years at Lendup I met the most amazing, genuine, and smart people I have ever encountered in my life and truly all my best friends are people that I met during my time at Lendup. For an early career job, the benefits are good, lunches were cool, more so in idea than practice, and things like offsite's made it feel like a startup.

Cons

Have been wanting to write this for a long time and really didn't even want to invest another minute of emotion or time into this company, but after recent events, feel its necessary to share, so i'll keep it as short as possible: Embarrassing low pay-like fastfood worker low. This was brought up as an area of concern for employees so many times, and the literal answer one time was "lower your expectations" No growth- the classic "you're good, now do more, with no extra pay, appreciation, or chance of promotion" Inconsistent- had 3 managers in less than 2 years, and metrics changed constantly, yet everyone was told they weren't doing enough, only minutes after the manager said "these metrics are new, we aren't even really sure what we are measuring" , but somehow, you still aren't meeting expectations. Really any excuse not to give you the small bonus that comes with a good review. Favoritism- the loudest yes men in the room got promotions over the hardworking, diligent, smart, and capable one's. At times you would think you were in an episode of the twilight zone, wondering how management could be so blind. Ironic thing is, all those people either quit shortly after, or were recently laid off. And the ones that awarded the promotions quit after 6 months or were laid off too. And when i say promotion, I mean an extra $1.50 an hour. Technology here is so broken that it regularly created compliance issues, and droves of angry customers,who honestly had every right to be angry and perceive lendup as no different than any shady payday lender. This made the mission null, and not tangible in any way, gave you no sense of accomplishment or joy doing the work. To top it all off, as I was leaving Lendup, I was accused by upper management of attempting to 'poach' simply because I was ecstatic about a new job opportunity I was pursuing, one with a livable wage. I'll make it as simple as possible- the extortion of cheap labor from desperate college graduates under the guise of 'opportunity' is what is driving people away, not the loyal and hardworking employees that had the foresight to get off a sinking ship for a better opportunity. Oh, and yeah the layoffs, that's really whats driving people away. Sad thing is, now there are going to be about 20 people looking for work, who probably couldn't save much at $15 an hour, but those that mismanaged this whole debacle have the job security, and i'm sure will be getting raises soon. Overall, job poorly done, and its now showing to people outside of the company. Sad to see things take such a sharp downward turn, but honestly can't say i'm surprised.