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LendUp Customer Experience Specialist Reviews

Updated Nov 9, 2016

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Found 4 of over 102 reviews
73% Recommend to a Friend

Found 4 of over 102 reviews

Recommend to a Friend
LendUp Chief Executive Officer Anu Shultes
Anu Shultes
0 Rating

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Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.




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Ratings by Demographics

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  1. 5.0
    Current Employee, less than 1 year

    Great place to grow

    Apr 13, 2016 - Customer Experience Specialist I in Richmond, VA
    CEO Approval
    Business Outlook


    The company and culture are great. You are given all the tools you need to do your work and are given ample opportunities to show your skills. Many companies talk about meritocracy but LendUp exemplifies it by quickly realizing the potential of their employees and allowing them the ability to grow.


    There are stressful days but if you are having a rough day there are plenty of teammates to lean on for help or people to talk to. Overall this company is rad.

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    6 people found this review helpful
  2. 3.0
    Current Employee, more than 1 year

    Customer Experience Specialist II

    Nov 9, 2016 - Customer Experience Specialist in Richmond, VA
    CEO Approval
    Business Outlook


    -The San Francisco team is dynamic and enthusiastic about the social mission and about hard work. -There is opportunity for honest and communicative dialogue between you and your supervisors. -Opportunity to create additional projects for yourself. -Quick growth in the Richmond office (if working for a big company is what you are looking for). -Great health insurance benefits.


    -The Richmond office culture is not developing to mirror the San Francisco culture. Many people are fresh out of college and do not take themselves or the role seriously. Immature, unrefined, and potentially offensive sentiments will be heard nearly every day. - The Richmond office will only ever be a call center. There may be opportunity for vertical growth, but only in customer service roles. -Position is hourly, not salaried. -Catered lunch in theory is awesome, but in practice it is often unhealthy and the quantity ordered isn't enough to feed everyone in the office.

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    4 people found this review helpful
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  4. 5.0
    Current Employee, more than 3 years

    Smart, driven colleagues. True dedication to the mission.

    Dec 29, 2015 - Director of User Experience in San Francisco, CA
    CEO Approval
    Business Outlook


    With LendUp, you get the best parts of a mission-driven company, dedicated to social impact, and a growth-stage startup, with fast-paced decision-making and potential to really change an industry. The leadership is also very dedicated to fostering a culture that's fun, accepting, encouraging, and balanced with outside-work life.


    Some minor growing pains are to be expected with a company growing at this pace, but they are generally handled as well as can be expected.

    1 person found this review helpful
  5. 4.0
    Current Employee

    Customer Experience Specialist

    Sep 13, 2016 - Customer Experience Specialist in Richmond, VA
    CEO Approval
    Business Outlook


    Great team environment. Great culture.


    Very low salary. It is a call center at the end of the day.

    6 people found this review helpful
Viewing 1 - 4 of 4 English Reviews

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