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LendUp Customer Experience Specialist Reviews
Updated Nov 9, 2016
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Customer Experience Specialist
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Found 4 of over 102 reviews
73% Recommend to a Friend
Found 4 of over 102 reviews
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Recommend to a Friend
Anu Shultes
0 Rating
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Ratings by Demographics
This rating reflects the overall rating of LendUp and is not affected by filters.
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- Current Employee, less than 1 year★★★★★
Great place to grow
Apr 13, 2016 - Customer Experience Specialist I in Richmond, VARecommendCEO ApprovalBusiness OutlookPros
The company and culture are great. You are given all the tools you need to do your work and are given ample opportunities to show your skills. Many companies talk about meritocracy but LendUp exemplifies it by quickly realizing the potential of their employees and allowing them the ability to grow.
Cons
There are stressful days but if you are having a rough day there are plenty of teammates to lean on for help or people to talk to. Overall this company is rad.
Continue reading - Current Employee, more than 1 year★★★★★
Customer Experience Specialist II
Nov 9, 2016 - Customer Experience Specialist in Richmond, VARecommendCEO ApprovalBusiness OutlookPros
-The San Francisco team is dynamic and enthusiastic about the social mission and about hard work. -There is opportunity for honest and communicative dialogue between you and your supervisors. -Opportunity to create additional projects for yourself. -Quick growth in the Richmond office (if working for a big company is what you are looking for). -Great health insurance benefits.
Cons
-The Richmond office culture is not developing to mirror the San Francisco culture. Many people are fresh out of college and do not take themselves or the role seriously. Immature, unrefined, and potentially offensive sentiments will be heard nearly every day. - The Richmond office will only ever be a call center. There may be opportunity for vertical growth, but only in customer service roles. -Position is hourly, not salaried. -Catered lunch in theory is awesome, but in practice it is often unhealthy and the quantity ordered isn't enough to feed everyone in the office.
Continue reading - Current Employee, more than 3 years★★★★★
Smart, driven colleagues. True dedication to the mission.
Dec 29, 2015 - Director of User Experience in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
With LendUp, you get the best parts of a mission-driven company, dedicated to social impact, and a growth-stage startup, with fast-paced decision-making and potential to really change an industry. The leadership is also very dedicated to fostering a culture that's fun, accepting, encouraging, and balanced with outside-work life.
Cons
Some minor growing pains are to be expected with a company growing at this pace, but they are generally handled as well as can be expected.
- Current Employee★★★★★
Customer Experience Specialist
Sep 13, 2016 - Customer Experience Specialist in Richmond, VARecommendCEO ApprovalBusiness OutlookPros
Great team environment. Great culture.
Cons
Very low salary. It is a call center at the end of the day.
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