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Commercial Customer Service Representative
What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "It's amazing to see so many passionate people disrupting an entire industry for the better." (in 12 reviews)
- "The company and culture are great." (in 8 reviews)
- "The SF office is gorgeous, the team is super sharp and really cares about the mission of the company" (in 8 reviews)
- "The company has a great mission and could provide real help to people who need it, if leadership could focus and execute." (in 7 reviews)
- "Benefits are good." (in 7 reviews)
- "ups, work/life balance is challenging but it's not impossible." (in 6 reviews)
- "Embarrassing low pay" (in 4 reviews)
- "The role was presented as though I was being hired to help build out a Client Relationship Management System, to catch bugs, and provide feedback to UX and product." (in 3 reviews)
- "It's not just about a base salary." (in 3 reviews)
Ratings by Demographics
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Found 46 of over 103 reviews
Updated Jul 8, 2023
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Reviews about "team"Return to all Reviews
- 5.0Jun 23, 2015Anonymous EmployeeCurrent Employee
I have only been here a short while (the company is only a few years old) and have felt like I have been part of the team since the beginning. The interview process was longer than most standard interview, but management really wants to get to know you and not just the resume version. The work environment is extremely fast-paced but offers great reward and recognition. They have happy hour Fridays and team building events to help employees bond and blow off steam.
Sometimes you might feel like you are working much more than the typical forty hour work week. However, this is easily offset by the fact you are an owner in the company (following a one year vesting period), and each employee is given their chance to shine and make a difference. If you prefer being alone at your desk and leaving early everyday, this company is not for you.1
- 2.0Mar 20, 2020Anonymous EmployeeCurrent Employee, less than 1 year
+ Mission that rings true to my heart. LU is providing a path to better financial health + Convenient location in the heart of downtown Oakland + Catered Lunches and sticked kitchen + Top tier health benefits + Unlimited PTO + Positive middle managers that look out for the best interest of their teams + A tough CEO that I believe has what it takes to build a company
- COO that seems to have taken over the business with very little experience - there really does seem to be a major lack of focus and energy within the office. seems to be getting worse with time - not anyone's fault, but the building has had major issues since I have started everything form heating and cooling, plumbing, elevator. There are days when it is way too cold in the office it's hard to put in the best work - LU hit on a few nice cultural events like Chinese New Year and Holi, but totally missed the boat on Black History month. Not even a single mention or email was sent out to recognize this which was a bit strange - LU seems to keep priding itself on diversity and inclusion and empowering women, but it just seems a bit pandering on delivery coming from People Operations. Posting our pics on the big screen and on Linkedin daily are a bit over the top - A product that may not do so well with a recession, soon to be a depression. Customers will not pay back - Faulty customer tool that breaks every other day - LU seems to have a hiring problem. Losing more people than hiring. People Operations is nearly at a 100% turnover rate - Not the most transparent executive leadership team - Haven't had a company offsite in a very long time - Executive are quite awkward with people in general. Having a conversation is like pulling teeth - Company does not do annual compensation adjustments and promotions rarely happen5