Lending Solutions Reviews | Glassdoor

Lending Solutions Reviews

Updated November 8, 2018
78 reviews

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3.4
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Lee Kolquist
58 Ratings

Employee Reviews

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Pros
  • "I love the culture in the call center and I think it all starts from the top" (in 5 reviews)

  • "Easy-ish work, casual dress, benefits are OK (but expensive)" (in 4 reviews)

Cons
  • "Financial Call Center environment, the customers that you deal with" (in 8 reviews)

  • "To me this is a very unfair I would have been a great customer service representative as always in any job that I have" (in 4 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great Place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Officer in Naperville, IL
    Former Employee - Financial Services Officer in Naperville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lending Solutions full-time (More than 3 years)

    Pros

    It is a springboard for a lot of other careers.
    You can start a long term career but are not pressured to.
    The work day always goes by fast due to the fast paced atmosphere.
    It is extremely easy to change to another skill set or move up in your department

    Cons

    Some of the customers are hard to cope with.
    There are no sick days and if you happen to be sick it takes up your PTO

    Advice to Management

    Let up on the sick days, and start upgrading hardware it is outdated and creates more problems than they're worth.


  2. "Good job, great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Naperville, IL
    Current Employee - Financial Representative in Naperville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lending Solutions full-time (Less than a year)

    Pros

    Benefits are amazing, nice people

    Cons

    Crud hours and hard work

  3. "Disappointed"

    StarStarStarStarStar
    Former Employee - Financial Services in Elgin, IL
    Former Employee - Financial Services in Elgin, IL
    Doesn't Recommend

    I worked at Lending Solutions (Less than a year)

    Pros

    Nice employees, clean, secured building.

    Cons

    Seemed like this would have been the perfect place to work people do seem very friendly however, they terminated me after missing 2 days if training due to being ill. It was my 3rd day of training unfortunately got very sick and it was horrible timing but my doctor told me to take a couple days to rest on antibiotics and steroids. ..I called in the way I was supposed to but I got a call back saying my employment was terminated. To me this is a very unfair I would have been a great customer service representative as always in any job that I have. sorry that I didn't want to spread my germs around the training room, not to mention how I would of been unable to concentrate with how horrible I was feeling....this was absolutely one of the biggest disappointments I have come across in a very long time


  4. "Financial service officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSO in Naperville, IL
    Current Employee - FSO in Naperville, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Lending Solutions full-time (More than 3 years)

    Pros

    Easy advancement I don’t have anything else

    Cons

    Required to work every weekend. No work life balance.


  5. "Solid Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Elgin, IL
    Former Employee - Anonymous Employee in Elgin, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lending Solutions full-time (More than a year)

    Pros

    Flexible hours, very structured, room for growth, learning opportunities, bonuses

    Cons

    Micromanaged, management not always on the same page, sometimes difficult to meet goals

    Advice to Management

    Be more honest with your employees, and set various goals for application times. Cutting application times means LO's are not paying close enough attention to important factors, which can equal approving bad loans. Great job with discussion groups, very helpful for recognizing patterns that would not be obvious otherwise.


  6. "Financial Services Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Lending Solutions full-time

    Pros

    Great atmosphere
    Fast Paced
    Opportunities to move up in the company

    Cons

    The members are very difficult to deal with
    There are no sick days offered, so if you are sick it takes up your PTO which can go rather quickly depending on how sick you are.


  7. "It's Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Elgin, IL
    Former Employee - Anonymous Employee in Elgin, IL
    Approves of CEO

    I worked at Lending Solutions full-time (Less than a year)

    Pros

    Really flexible in terms of scheduling.

    Cons

    Financial Call Center environment, the customers that you deal with.

  8. "LSI Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LSI in Elgin, IL
    Former Employee - LSI in Elgin, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Lending Solutions full-time (More than 10 years)

    Pros

    Good start for entry-level employees. Good money to be made as an agent.
    The company does a lot for their employees such as giveaways, contest, random celebrations such as Kool-Aid day. LSI shows their employees appreciation more than most organizations.

    Cons

    Limited upward mobility after you reach Team Leader status, no clear road to move forward. No long-term growth opportunities, education, and longevity are not rewarded.

    Advice to Management

    Focus on your longterm employees, it is important that they see a path to growth and development beyond whats on their annual reviews.


  9. "Loan specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Lending Solutions full-time

    Pros

    Incentives (Only good if you cross-trained

    Cons

    All the staff is FAKE! They will smile in your face and talk about you to others. Turn over rate is HIGH!

    Advice to Management

    Find new management


  10. "Financial services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Naperville, IL
    Current Employee - Financial Services Representative in Naperville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lending Solutions full-time (Less than a year)

    Pros

    Extremely positive, motivational, non pushy morale. You are rewarded for the work you do. Low tolerance for negativity. Very great place. They only promote within and everyone from the bottom to the top treats each other with the same respect and care. It's amazing.

    Cons

    I can't think of one. Other than far from home.

    Advice to Management

    Keep up the great work.