Lending Solutions Reviews | Glassdoor

Lending Solutions Reviews

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Found 80 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
52%
Recommend to a Friend
92%
Approve of CEO
Lee Kolquist
60 Ratings
Pros
  • "I love the culture in the call center and I think it all starts from the top(in 5 reviews)

  • "Easy-ish work, casual dress, benefits are OK (but expensive)(in 4 reviews)

Cons
  • "Financial Call Center environment, the customers that you deal with(in 8 reviews)

  • "To me this is a very unfair I would have been a great customer service representative as always in any job that I have(in 4 reviews)

More Pros and Cons
  1. Helpful (3)

    "Great Place to start"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Services Officer in Naperville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lending Solutions full-time for more than 4 years

    Pros

    It is a springboard for a lot of other careers. You can start a long term career but are not pressured to. The work day always goes by fast due to the fast paced atmosphere. It is extremely easy to change to another skill set or move up in your department

    Cons

    Some of the customers are hard to cope with. There are no sick days and if you happen to be sick it takes up your PTO

    Advice to Management

    Let up on the sick days, and start upgrading hardware it is outdated and creates more problems than they're worth.

  2. Helpful (1)

    "Mediocre"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Naperville, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lending Solutions full-time for more than 6 years

    Pros

    Good work/life balance. Good benefits.

    Cons

    There is no consistency in this company, no one is EVER on the same page and you are always given the wrong information from management. I have been with the company for 4 years and my challenges have not come from the actual job, I can take screaming people on the phone, back to back calls, idiots on Help Desk but management SUCKS. NONE OF THEM ARE PROPERLY TRAINED. I hear people complaining stating their Supervisor...

    Show More

    Advice to Management

    No advice. They dont listen and they dont care. They pretend to want your honest opinion but it's not true.

  3. "Review"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor 
    Doesn't Recommend
    Approves of CEO

    I have been working at Lending Solutions full-time for more than 9 years

    Pros

    Flexible schedule, lots of growth

    Cons

    management, little pay lots of work

  4. "Good job, great benefits"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Representative in Naperville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lending Solutions full-time for more than a year

    Pros

    Benefits are amazing, nice people

    Cons

    Crud hours and hard work

  5. "Disappointed"

    StarStarStarStarStar
      Former Employee - Financial Services in Elgin, IL
      Doesn't Recommend

      I worked at Lending Solutions for more than a year

      Pros

      Nice employees, clean, secured building.

      Cons

      Seemed like this would have been the perfect place to work people do seem very friendly however, they terminated me after missing 2 days if training due to being ill. It was my 3rd day of training unfortunately got very sick and it was horrible timing but my doctor told me to take a couple days to rest on antibiotics and steroids. ..I called in the way I was supposed to but I got a call back saying my employment was...

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    • "Financial service officer"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - FSO in Naperville, IL
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Lending Solutions full-time for more than 4 years

      Pros

      Easy advancement I don’t have anything else

      Cons

      Required to work every weekend. No work life balance.

    • "Solid Employer"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Elgin, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Lending Solutions full-time for more than 2 years

      Pros

      Flexible hours, very structured, room for growth, learning opportunities, bonuses

      Cons

      Micromanaged, management not always on the same page, sometimes difficult to meet goals

      Advice to Management

      Be more honest with your employees, and set various goals for application times. Cutting application times means LO's are not paying close enough attention to important factors, which can equal approving bad loans. Great job with discussion groups, very helpful for recognizing patterns that would not be obvious otherwise.

    • "Financial Services Rep"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Approves of CEO

      I have been working at Lending Solutions full-time

      Pros

      Great atmosphere Fast Paced Opportunities to move up in the company

      Cons

      The members are very difficult to deal with There are no sick days offered, so if you are sick it takes up your PTO which can go rather quickly depending on how sick you are.

    • "It's Ok"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Elgin, IL
      Approves of CEO

      I worked at Lending Solutions full-time for more than a year

      Pros

      Really flexible in terms of scheduling.

      Cons

      Financial Call Center environment, the customers that you deal with.

    • "LSI Review"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - LSI in Elgin, IL
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Lending Solutions full-time for more than 20 years

      Pros

      Good start for entry-level employees. Good money to be made as an agent. The company does a lot for their employees such as giveaways, contest, random celebrations such as Kool-Aid day. LSI shows their employees appreciation more than most organizations.

      Cons

      Limited upward mobility after you reach Team Leader status, no clear road to move forward. No long-term growth opportunities, education, and longevity are not rewarded.

      Advice to Management

      Focus on your longterm employees, it is important that they see a path to growth and development beyond whats on their annual reviews.

    Found 80 reviews