LendingClub Reviews | Glassdoor

LendingClub Reviews

Updated July 17, 2018
339 reviews

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3.0
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LendingClub President and CEO Scott Sanborn
Scott Sanborn
132 Ratings

339 Employee Reviews

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Pros
  • "Work-life balance; Great Personal Development" (in 23 reviews)

  • "Benefits/Company Gym/Incentives/401k/Free Snacks/Great office" (in 30 reviews)

Cons
  • "Be prepared to loose work life balance and touch with family" (in 6 reviews)

  • "Really disappointed on how this was handled by upper management" (in 10 reviews)

More Pros and Cons

  1. "Payment Solutions Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LendingClub full-time (More than a year)

    Pros

    I really enjoy the people that I work with

    Cons

    With every job there is content change


  2. "Recruiter"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LendingClub full-time

    Pros

    Great people and mission
    Great office space
    Transparent culture

    Cons

    The business model was hit hard by market perception and hiring became big banking focused - hard to stay a true fintech company

  3. Helpful (1)

    "Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LendingClub full-time (More than 5 years)

    Pros

    Used to be a great company.

    Cons

    Politics across various engineering teams.
    HR is a disaster.
    No meaningful work.
    Soul crushing job.

    Advice to Management

    Get rid of all middle management and have a flat management structure.


  4. Helpful (3)

    "Lack of Vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Manager in San Francisco, CA
    Former Employee - Payroll Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LendingClub full-time (Less than a year)

    Pros

    Location, Free Benefits, Great Wellness program

    Cons

    HR lacks vision of direction of the company.
    Accounting team lacks vision to new ideas to streamline obsolete practices. New managers are not allowed to come in and bring something new to the table, just excessive meetings and talk, with no action. Has not adapted to the Bay Area culture of working responsible, just a culture of penny pinching, and every dollar counting.

    Advice to Management

    Take advice and try new things


  5. Helpful (5)

    "Pros and cons"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LendingClub full-time (More than 3 years)

    Pros

    Company is competitive in the industry

    Cons

    Very unorganized leadership (feels vaguely like no one's at the wheel)


  6. Helpful (5)

    "Starts off great, but....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LendingClub full-time (More than a year)

    Pros

    Benefits
    Most of the MS leadership is quality, they understand their employees are exhausted and are working hard to keep them happy
    Great entry level position for college students wanting to get their feet wet

    Cons

    It feels as if you’re chained to your desk.
    Constantly correcting other people’s mistakes
    No growth
    No communication between departments
    Some leadership people do not know the product or processes/procedures
    Marketing is terrible
    Metrics are the most important stat, not the quality of the employee
    If you’re in MS, you better hope that you plan a trip fully 3-4 months prior to going (and that’s if you get lucky enough to get a spot), otherwise you will need to call out sick to be able to go on vacation
    Breaks are scheduled terribly which hurt people’s metrics
    If you miss your break and take it late, it will hurt your metrics. Lots of people skip out on these breaks because of this. Only given “30” minutes throughout the day (other than your breaks) to not be on the queues. But if you miss your scheduled time for breaks, that 30 minutes disappears quickly
    They teach us that we should care and build relationships with our customers, but only give us 5 minutes to do this.
    CSAT is another metric, understandable, but also subjective
    Metrics are graded on a curve, so if you like to only do half of the work to make sure your handle time with calls is good, you will be fine.
    Ops agents are treated like cannon fodder

    Advice to Management

    Stop treating your employees like they are children and start rethinking your marketing strategy


  7. Helpful (10)

    "A great company... not anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LendingClub full-time (More than 3 years)

    Pros

    Good benefits
    Good work life balance
    Not much work pressure

    Cons

    Growth has reduced exponentially
    No new products being launched
    Work is more of maintaining the old product

    Advice to Management

    Make sure you hand over the management responsibility to proper people who do not micro manage but lead instead.
    Value your senior engineers! Don't give them work of interns.
    Dominating personal loans and not looking into other products is A BIG MISTAKE!
    No innovation = No growth = Bad company

  8. Helpful (8)

    "Autocratic management. Directionless development. No future of this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lost it's credibility. Does not have a foreseeable future

    Cons

    Micro management. Engineers have no say in decisions. Lots of attrition as people are fed up if this company.

    Advice to Management

    Need a huge overhaul. Time to introspect


  9. Helpful (2)

    "Would be an OK job if not for management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LendingClub full-time

    Pros

    Free health insurance, snacks, and fun trainings.

    Cons

    Favoritism. Also, ops environment feels a lot like high school.


  10. "Ok company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payment Specialist in San Francisco, CA
    Former Employee - Payment Specialist in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at LendingClub full-time (More than a year)

    Pros

    _ Great Benefits, good training programs and open door policy

    Cons

    - hard to get promoted

    Advice to Management

    - Listen to your employees


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