LendingClub Reviews | Glassdoor

LendingClub Reviews

Updated November 14, 2018
363 reviews

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3.0
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LendingClub President and CEO Scott Sanborn
Scott Sanborn
143 Ratings

363 Employee Reviews

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Pros
  • "Work-life balance; Great Personal Development" (in 25 reviews)

  • "The free snacks and gym are really great" (in 31 reviews)

Cons
  • "Unclear directions/strategies from upper management" (in 13 reviews)

  • "In operations, you are basically working in a fancy call center" (in 10 reviews)

More Pros and Cons

  1. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Specialist in San Francisco, CA
    Former Employee - Credit Specialist in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at LendingClub full-time (More than a year)

    Pros

    Free breakfast
    Great location
    Great co-workers

    Cons

    I can't think of any Cons at this time.


  2. "credit specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LendingClub full-time

    Pros

    Cool people, snacks, flexible hours, fun activities

    Cons

    monotonous work, Terrible upper management

  3. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Partner Marketing Manager in San Francisco, CA
    Current Employee - Partner Marketing Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LendingClub full-time (More than a year)

    Pros

    Great benefits and work life balance

    Cons

    Need more structure, Stock is climbing very slowly

    Advice to Management

    Need more structure


  4. Helpful (1)

    "Undervalued but the people are great to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LendingClub full-time

    Pros

    Great benefits
    Free snacks
    Relaxed office culture

    Cons

    Treated like a number, high turnover rate
    Never valued as an individual as much


  5. Helpful (3)

    "Don't Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Support Representative in San Francisco, CA
    Former Employee - Member Support Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LendingClub full-time (Less than a year)

    Pros

    - Snack Bar
    - Free Health/Dental/Vision
    - Location (Montgomery Bart and Muni right in front)

    Cons

    DO NOT work in Member Support unless you are desperate for a job or changing careers. LendingClub's operation team (Customer Development, Credit, Payment Solutions, and Member Support) have a crazy high turnover rate. I was working in Member Support for almost a year and I was one of the longest term employees in the department. They hire in large groups (10-15) monthly. Of the 10 people are started with, only 8 made it out of the 1 month training and only 3 people were remaining after 3 months.

    You are expected to be on the phone 93% of the day and your productivity is tracked down to the minute. If you need to use the restroom or if your call goes into your break, it will negatively affect your score. You are also graded on QA (they listen and grade two of your calls per week), Customer Surveys, and Average Handle time. You are nothing more than a number working here. The managers and supervisors don't care how burned out we get taking back to back calls for 7.5 hours a day. T

     Although the supervisors here were nice enough, they were pretty much useless. They pretty much sit at their desk all day, and no one actually knows what they're doing all day. If you need help with a customer or have a general question, you just get redirected to a member of the Assist team. It got to a point where I wouldn't even bother the supervisors and go straight to the Assist team anytime I needed help.

    During the hiring process, they mentioned that after 6 months you are able to transfer to a different department. What they didn't mention is that the departments you can transfer into are just lateral moves within operations. In my 1 year working here, I did not see anyone actually get promoted to a higher role.

    SIDE NOTE : The Member Support team is currently expanding to a branch in Las Vegas, Syracuse and Jamaica. The cost of running a call center is much cheaper at those locations, so if you're looking for job security, this is not it.

    Advice to Management

    Get rid of the Member Support Supervisors. They literally don't provide any help and are seemingly there just for moral support since everyone in Member Support hates their job.


  6. "nice company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LendingClub full-time

    Pros

    nice environment, good manager and colleagues

    Cons

    nothing. It is a good company.


  7. "Constantly changing directions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LendingClub full-time

    Pros

    Good benefits, nice co-workers and nice offices

    Cons

    Lack of clear direction makes it feel unstable

  8. "Good for a year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LendingClub full-time (More than a year)

    Pros

    -the people, benefits and location

    Cons

    -upper management often forgets the affect their policies has on coworkers that interact more directly with costumers but will then also complain about attrition rates


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Specialist in San Francisco, CA
    Current Employee - Credit Specialist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LendingClub full-time (More than a year)

    Pros

    Your managers are invested in your career growth and you can move up in the company. It's fair, based mostly off of metrics. Employee feedback is taken seriously and management is always looking to improve.

    Cons

    Workplace cliques, more authenticity and freedom to be yourself.

    Advice to Management

    Continue to foster employee's personal development and improve communication in the company.


  10. Helpful (5)

    "Coworkers are a lot of fun but leadership is slow to listen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Support Representative in San Francisco, CA
    Former Employee - Member Support Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LendingClub (Less than a year)

    Pros

    Great benefits and a fully stocked kitchen is a really nice thing to have.

    Cons

    The company's ethics are something to have a fit over. Having a job in which you're responsible for helping people is great but when those people are being fooled into signing up for loans that they do not fully understand, it raises moral red-flags quickly.


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