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LendingClub Employee Reviews about "coworker"

Updated Jun 30, 2022

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Found 1 of over 795 reviews

3.8
70%
Recommend to a Friend
74%
Approve of CEO
LendingClub President and CEO Scott Sanborn
Scott Sanborn
367 Ratings

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Top Review Highlights by Sentiment

Pros
  • "The people you work with are great(in 97 reviews)
  • "great benefits that are employee focused(in 92 reviews)
  • "The mission will get you up every morning and the great culture will keep you challenged and engaged everyday.(in 58 reviews)
  • "Decent Pay, def not top of market but decent for Sr, Lead, Principal, Architect + levels.(in 26 reviews)
  • "work life balance is good(in 24 reviews)
Cons
  • "Management is bad.(in 37 reviews)
  • "Managers can be good but are overworked so they tend to provide minimal input and I often don’t hear from mine for more than a week.(in 21 reviews)
  • "Connection with senior leadership was really the only piece missing from my initial experience with Lending Club.(in 14 reviews)
  • "Hardly any communication between upper management, other departments and member support.(in 13 reviews)
  • "Low salaries for anyone not at management levels.(in 11 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "coworker"

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  1. 1.0
    Current Employee

    Don't work here

    Jun 26, 2015 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    free snacks, barista, happy hour

    Cons

    There are many things wrong with this company, but I will only address the department that I have first hand experience in. Reading the previous glowing reviews, I was also fooled into thinking that this is an amazing place to work. Don't believe the recruiters that Member Support is their picking pool for the rest of the company - moving out of this department is very difficult now. They will hire someone with no experience for the position you want before they think twice about promoting you. I know that LC used to be great (thats where all the 5 start reviews came from), but that was before all the changes and the IPO. It is now just a machine and you're nothing but a number. Any 5 start reviews you're seeing now are from employees that were hired right out of College - so this is their first 'real' job making more than minimum wage. They don't realize that this is NOT how a work environment should be. Member Support is nothing but a call center, where you're chained to your desk all day taking call after call after call after call. 100+ calls a day is not uncommon and you only get 15 seconds between calls to wrap up - if you don't do it in enough time and go into extended wrap - that will count against your schedule adherence score - which is only 1 of the metrics they police you on. Basically going to the bathroom during a non scheduled break will also hurt your score. All your calls are recorded and you're QA'd weekly during the week, everything is very scripted and fake - you're basically expected to be a robot. They even watch your chats - say 1 wrong thing over chat to another coworker and you will be canned for it. Your schedule? -Subject to change, you'll either get a 6-3 shift or a 8-5. You're going to get the Saturday schedule when you start out and if you want to take the day off? Gooood luck, not going to happen - you have to find someone to switch with you - can't take Saturdays off unless its requested months in advance. Schedules change every 3 months - so making plans ahead of time is really difficult Your cell phone? Might as well leave it at home - you're not allowed to have it even OUT during your shift, you can only use it during your 2 10 min breaks and lunch and not anywhere near your desk. I've never felt so terrible about a workplace before - lots of people in Ops are unhappy and they don't care - you're easily replaced by the next graduating class.

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    18 people found this review helpful
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