LendingClub Employee Reviews about "upper management"

Updated Jun 14, 2021

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3.7
67%
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LendingClub President and CEO Scott Sanborn
Scott Sanborn
363 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
  • "Management is bad.(in 39 reviews)
  • "Managers can be good but are overworked so they tend to provide minimal input and I often don’t hear from mine for more than a week.(in 21 reviews)
  • "Connection with senior leadership was really the only piece missing from my initial experience with Lending Club.(in 14 reviews)
  • "Hardly any communication between upper management, other departments and member support.(in 12 reviews)
  • "Low salaries for anyone not at management levels.(in 10 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "upper management"

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  1. 4.0
    Current Employee, more than 1 year

    Foot in the door

    Jun 14, 2021 - Investor Operations Analyst in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good company to start at. Chill culture. Workload was very manageable.

    Cons

    Limited learning opportunities. Lack of communication between upper management. Work was boring at times.

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  2. 3.0
    Former Employee, more than 1 year

    Good first job, no growth though.

    Jan 27, 2021 - Member Support Representative in Lehi, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I loved the people I worked with.

    Cons

    Pay, upper management, strict adherence.

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    1 person found this review helpful
  3. 2.0
    Former Employee, more than 1 year

    Barely any pros

    Nov 24, 2020 - Credit Specialist in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Office close to bart, nice coworkers

    Cons

    so many cons here but overall came down to terrible upper management who didn't care about employees, have more incentives and appreciate your employees.

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  4. 3.0
    Former Employee, more than 1 year

    Great people on operations level, execs don't care about operations

    Sep 27, 2019 - Operations in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome people on the operations level. Everyone was fun, supportive, and smart. Lots of new college grads. I joined as a new college grad and loved it because I worked with people my age. All of my supervisors were very supportive and always talked to me about growth. Lots of snacks. Many people made "LC" lunches from the bread, cereals, and cup noodles (before they stopped having them). Free gym on the bottom floor. Free icecream, free coffee, free alcohol. Pay isn't that great. Health/vision/dental benefits are actually really great!

    Cons

    Upper management doesn't care about operations. Treated as a number in a very metric-driven space. Member Support reps are practically chained to their desks. Upper management didn't even realize (or care to notice) that customers were waiting nearly 2 hours to talk to a representative, for almost a year. CEO literally never walked onto any operations floor and did not show up at the large meetings that were held about layoffs.

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    4 people found this review helpful
  5. 3.0
    Former Employee

    Review

    Sep 15, 2020 - Integrations Support Specialist in Costa Mesa, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people were great to work with

    Cons

    Poor vision and direction from upper management

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  6. 2.0
    Former Employee

    Ship without direction

    Sep 18, 2016 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work Life balance is good, benefits are good, Free Health insurance, Free Snacks in the kitchen, 401K match up to $5000 (max.) per year, Pre Tax contribution to Transit Payments, Incent Fit gym incentives up to $75 per month.

    Cons

    The clueless hiring spree that started in Nov'15 took the wok force from 1000 to 1450 by April'16. Come May, the CEO scandal pops up and they lay off 279 people in June'16. While the management keeps assuring people that no layoffs are coming. Management is just a puppet in the hands of the board. Most of the news about the company and its troubles show up first in the WSJ and later in the CEO's email. The CEO and the other top execs have made plenty of dough at the expense of the growth of the company and its shareholders. There are no raises until you get promoted. Forget about being promoted unless you know how to tune the upper management by saying what they like to hear. The titles here are a joke. I know people with barely any experience and education becoming "Director" here. Seriously, who are you kidding. Try seeking Director roles outside your shell "club" and you will know your true worth.

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    17 people found this review helpful
  7. 1.0
    Former Employee, more than 1 year

    Member Support

    Oct 6, 2018 - Member Support Representative in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits. Good city view

    Cons

    Hardly any communication between upper management, other departments and member support. Lending Club has changed. It’s not the same as it used to be with supervisors encouraging you to be better Ans wanting you to succeed which for me wasn’t the case. I was stuck with a pretty monotone spoken supervisor who would not even look interested in wanting to help me. Sounded like he would read a script off his laptop and wait for a proper response. LC is now filled with a bunch of “Yes” folk who only look after themselves. You’ll still find a few people that actually give a crap about the job they do even though LC’s loans and worth ethics are a bit deceiving to someone who may not know what they’re signing up for. You can never find anyone to help you and when they do they have this attitude as if they don’t wanna help you nor the customer and looking for a supervisor? HA forget about it, they’re always in meetings about God knows what for nearly an entire day. Only time you’ll find a supervisor is when you have your 1:1 which you’ll be happy to be off the phones for half an hour. Some of the supervisors don’t know what the hell they’re doing or saying and I don’t think they even buy into the BS they try to feed the representatives either. LC is a shell of its former self, and everyone who actually gave a crap was smart and left.

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    10 people found this review helpful
  8. 1.0
    Former Employee, more than 3 years

    Stay Away!!!

    Sep 9, 2016 -  in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Most people here are pretty easy going. On the outside it looks appealing because of their amenities like massage service, drinks, snacks, games… …but it’s a all a charade.

    Cons

    Not a real Tech Firm Not a real Finance Firm Not a quality firm that outside people think it might be. Internally it is deteriorating and rotting away like late stage cancer. How can a company be successful if all their managers are incompetent and under qualified? Operations Department is full of underutilized talent which Upper management couldn't care less because it's about who you know not what you know. Too much office politics, too many unnecessary meetings, inefficient processes, extremely slow tendencies to make changes, No reward system, slave drivers, under compensation, under appreciated, etc... A word of Caution = Don't get suckered into this place if you’re thinking about joining the Operations Department - which is just a glorified sweat shop.

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    10 people found this review helpful
  9. 1.0
    Former Employee, less than 1 year

    Lousy Upper Management

    Mar 1, 2019 - Investor Services Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Worked with a passionate and talented team. Started with great supervisors who helped not only with the job itself but with my career path.

    Cons

    2 words. Sexist Director. There were multiple complaints launched against him as well as multiple talented people leaving the company because of him. Management/HR did nothing about it until almost a year in. He caused my experience at LC to be one of the worst and degrading mental experiences I've had. Due to multiple people leaving the team, we were forced to pick up work for a team that should've been 3 times as big, and once again, upper management did not feel the need to step in until things had deteriorated into an almost unfixable mess with Investor Services.

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    9 people found this review helpful
  10. 2.0
    Current Employee, less than 1 year

    Ever pick a filled chocolate that LOOKS amazing, BUT after you take a bite it's your least favorite/mediocre? That's LC!

    Feb 1, 2016 - Anonymous Employee in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent perks including 100% employer paid health care. Great Engineering Team and top talent. Many of your colleagues will be bright, driven and genuinely kind individuals. Good amount of diversity and a variety of individuals from all over the world and of various cultures. Spa and nap pods are a nice perk, yet appointments always filled.

    Cons

    When it comes down to it, it is a corporation that is motivated by numbers and the bottom line. Nothing new here, but it is pitched to be super collaborative and supportive. . Low salaries for anyone not at management levels. Below industry averrage bonus and equity structures, unless you're mid-upper management, measly few percent a year. Also, a "no raise policy" unless you move up in positions. We live in a city that the cost of living increases year over year 10% over the last 3-4 years. They have very little mentorship available, or any real team building events. They also promise commissions that are instrinsically UNATTAINABLE. The fancy office, lots drinks and mostly unhealthy snacks, some fruit, yogurt et. The "BAR" which is only open a few days a week for a couple of hours and limits/tracks your drinks like a babysitter. It has a halfway decent arcade with 7 games, so called golf course (mini 9 hole drab course), and spa which offers 15 minute appointments that are always full. 75% of the staff doesn't even have time to use.

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    13 people found this review helpful
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