Lennox Reviews

Updated Jun 11, 2020

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3.2
60%
Recommend to a Friend
78%
Approve of CEO
Lennox CEO and Director Todd M. Bluedorn
Todd M. Bluedorn
207 Ratings
Pros
Cons
  • "Upper Management ONLY carees about investors, you are a number to them and the company will get rid of you without notice(in 9 reviews)

  • "Lack of senior management support for employees(in 8 reviews)

More Pros and Cons
  1. COVID-19

    "Lennox - a great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Accounting Analyst in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lennox full-time for less than a year

    Pros

    The best part about working at Lennox is that the team is very interactive and supportive. The company cares about what is important to it's employees, and shows that through multiple initiatives. For example, Lennox offers scholarships to employees who have children graduating high school. They also provide matching charitable contributions to organizations that it's employees give to. They also provide an avenue to show appreciation for your team members through Celebrate Cool. During the work from home global health pandemic, the management team sent out surprise team building packages that included a meal, a snack, an activity, and hand written thank you note!

    Cons

    I have not yet found a con to working at Lennox. Albeit I am somewhat new to the company (around 6 weeks), but so far everyone has really been wonderful, the workload is balanced, the benefits are very competitive, and there is an overall really great company culture!

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  2. "Lennox Review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Marketing Analyst in Richardson, TX

    I worked at Lennox full-time

    Pros

    Good work-life balance and friendly atmosphere

    Cons

    No team-building or group collaboration events

  3. COVID-19
    Helpful (2)

    "Don’t work here. Period."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Lennox full-time for more than 3 years

    Pros

    You get to have a job

    Cons

    I have had 9 different bosses in 3 years. Worked here through record LOW profits, a tornado, and a pandemic just to have my pay reduced and vacation taken away. Low pay. Pay reductions. Vacation being blacked out and taken away. Extremely poor leadership. Human resource department won’t even answer your emails. Nothing is ever in stock. And to top It off they only care about their shareholders, not employees.

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  4. Helpful (1)

    "Long hours, always on call, harsh work environment, low pay and isolation"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lennox full-time

    Pros

    Lennox is an older stable company with competitive benefits. Their products are well-engineered and manufactured. They have a good reputation with their dealer base. The industry as a whole is stable and potential for growth in the future.

    Cons

    The compensation is well below the market in relation to the hours required on the job, difficult physical demands, and the level of job accountability. The stores are open 9 hours a day 5 to 6 days a week. I work 50 to 60 hours in the store per week with no lunch or breaks. The workday is spent with customers in the store and on the phone, emails, order entry, receiving, loading and unloading trucks, unloading pallets, operating lifts, cleaning, stocking, shipping, paperwork, training, and inventory. Once the store closes, I am still on call for after-hours customer needs at night and on the weekends. This requires you to stop what you are doing on your own time, to answer a call, and sometimes meet a customer at your store. Lastly, you will have to field store alarm calls and respond sometimes in person that often occurs in the middle of the night. To simply put it, I am always on call.

  5. "Good role"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Lennox full-time for more than 3 years

    Pros

    Autonomy, Car, Expenses, Good training

    Cons

    weather contingent, administrative tasks take up too much time

  6. "Stay away!!!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Richardson, TX
    Negative Outlook
    Disapproves of CEO

    I worked at Lennox full-time for more than 5 years

    Pros

    Nice building with onsite cafeteria and gym.

    Cons

    Poor leadership is making the company to fail miserably. Reorgs, layoffs and restructures are very common. People pretend to be nice but they are trying to save their jobs. HR is a joke and will not help employees in any way. Upper Management ONLY carees about investors, you are a number to them and the company will get rid of you without notice. From a performance perspective, I had great reviews over the last five years. At the end of the day, none of that matters!

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  7. "Difficult and unsupported"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineering 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Lennox full-time

    Pros

    The Operators deserve better and should receive it.

    Cons

    Unsupported and toxic managerial environment

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  8. Helpful (1)

    "Needs work"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assembler in Stuttgart, AR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lennox full-time for more than 10 years

    Pros

    You will receive a weekly paycheck.

    Cons

    Don't expect anything other than a weekly paycheck.

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  9. "Great company leadership with strong vision and values"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager 
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Lennox full-time for more than 8 years

    Pros

    Provides employees with the best tools and resources to be successful. Strong leadership and clear vision and goals. Lots of freedom and autonomy within business and territory to make decisions and take care of customers.

    Cons

    Behind the technology curve with some specific product categories. Can be difficult to grow you income year after year while still hitting sales quotas. Lennox will always make more money, but you stand to make less as your experience more success.

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  10. Helpful (3)

    "Thought this was going to be my forever job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Solutions Architect in Richardson, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Lennox full-time for more than 5 years

    Pros

    Loved my team and direct reporting manager

    Cons

    To many layoffs and you never know if today is going to be your last day.

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Found 384 reviews