Lennox Reviews | Glassdoor

Lennox Reviews

Updated July 14, 2017
198 reviews

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3.7
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Lennox CEO and Director Todd M. Bluedorn
Todd M. Bluedorn
98 Ratings

198 Employee Reviews

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Pros
  • work life balance, flexiblity to work from home when needed, company has been around for over 100 years (in 15 reviews)

  • Good company, pretty good benefits (in 14 reviews)

Cons
  • Work life balance can get a little crazy especially in the summer, but its the nature of the business (in 4 reviews)

  • Senior management has an agenda that doesn't always mesh with reality in the field (in 6 reviews)

More Pros and Cons

  1. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lennox full-time

    Pros

    Room to grow, great leadership.

    Cons

    No oncall pay unless you get a call


  2. "IT perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior IT Architect in Richardson, TX
    Current Employee - Senior IT Architect in Richardson, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Lennox (More than a year)

    Pros

    Company is fairly laid back

    Cons

    Takes a while to get anything done. Business can't prioritize what they want

    Advice to Management

    IT leadership was the problem. Your reorg IT and then you bring in more people just like the problems

  3. "Engineer I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lennox full-time

    Pros

    Work hours flexibility, great company culture, and mutual respects among the departments.

    Cons

    Commute be an issue if you leave far, since the locations is in the heart of the city


  4. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richardson, TX
    Former Employee - Customer Service Representative in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lennox full-time (More than 3 years)

    Pros

    Great company, great pay

    Cons

    Hard to become a permanent employee


  5. "Electrical Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Open door policy, Advance Reserch

    Cons

    no concern at all, Keep awareness for safety top priority

    Advice to Management

    Great Empowerment Keep it up


  6. "National Accounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lennox full-time

    Pros

    Good company, pretty good benefits. Focused on corporate wellness which is very positive.

    Cons

    passive/aggressive management, lack of following thru on process improvment.

    Advice to Management

    Be more eager to implement change, rather then just inquire on what the issues are. Take a vested interest in improving the dept and spreading work loads across the board.


  7. "Regional Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox full-time

    Pros

    Company has good structure and good benefits

    Cons

    strong belief in the good ole boy system

    Advice to Management

    Education and experience should be considered at some point over tenure

  8. Helpful (1)

    "Rabid HR Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Distribution Manager in Richardson, TX
    Former Employee - Distribution Manager in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lennox full-time (Less than a year)

    Pros

    Onsite health & fitness facility and cafe

    Cons

    Hyper focused on diversity/inclusion, stuffy, judgmental leadership, manage through threats and fear, leadership preaches one thing and acts the opposite, leadership will not invest in the tools necessary to get the job done, looks down on customers as objects instead of partners, intense departmental competition/silos, military style leadership expects "yes sir" and "no sir" but does not act with integrity and honesty as a true military leader would. Absolutely no loyalty to employees. Will turn on any employee who has a health or personal issue requiring time away from work. Uses "performance coaching" as a way to threaten employees who have individual thoughts/ideas or don't fall inline with Director level and above orders. Leadership lives the good life, and folks in the trenches are overworked and minimally resourced. Walk into any distribution facility or Lennox PartsPlus store and you will see stressed, poorly motivated people, with scared smiles frozen on their faces because they need their job. Lennox attrition is sky high for a reason; most talented people commit to their jobs when they are new, then burn out quickly as they are not rewarded nor recognized, with Directors and VPs enjoying the fruits of their labor.

    Advice to Management

    Stop listening to your lawyers and maligned HR department who are only interested in self promotion and financial gain. Trust your industry veterans and customers, who know what is best for this industry and Lennox, but know you are too cheap and conservative to invest properly. Take the time coach and invest in people, instead of terminating them at the first sign of a problem.


  9. "Wonderful company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lennox full-time

    Pros

    Growing company with great leadership

    Cons

    Work life balance can get a little crazy especially in the summer, but its the nature of the business.


  10. Helpful (3)

    "High hopes, extreme disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lennox full-time (More than 5 years)

    Pros

    The company has a long history, 122 years in business and is in a stable industry, HVAC. Benefits are average at best, compensation for some jobs are decent.

    Cons

    No work life balance. Poor communication. Reverse discrimination in hiring and promoting practices. I worked in HR and can attest that they practice reverse discrimination so if you are a white male I would recommend another company, unless of course you are a relative or good friend of an executive, then you will have a future here.

    Advice to Management

    I'm not sure why there has been a recent rash of firings and resignations but it will start to reflect on the bottom line. It is already affecting morale within the company, many think they are next to go. Stability is what attracted me to the company but that sense of stability within Lennox is slipping away.

    Lennox Response

    Jun 13, 2017 – Campus & Diversity Program Manager

    Thank you for taking the time to write a review. Your feedback is valued and appreciated. We are sorry to learn about your unpleasant experience. Our goal is for all LII employees to feel valued and... More


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