Lennox Reviews | Glassdoor

Lennox Reviews

Updated June 13, 2017
196 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Lennox CEO and Director Todd M. Bluedorn
Todd M. Bluedorn
96 Ratings

196 Employee Reviews

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Pros
  • work life balance, flexiblity to work from home when needed, company has been around for over 100 years (in 15 reviews)

  • Good company, pretty good benefits (in 13 reviews)

Cons
  • Work life balance can get a little crazy especially in the summer, but its the nature of the business (in 4 reviews)

  • Senior management has an agenda that doesn't always mesh with reality in the field (in 6 reviews)

More Pros and Cons

  1. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richardson, TX
    Former Employee - Customer Service Representative in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lennox full-time (More than 3 years)

    Pros

    Great company, great pay

    Cons

    Hard to become a permanent employee


  2. Helpful (1)

    "Rabid HR Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Distribution Manager in Richardson, TX
    Former Employee - Distribution Manager in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lennox full-time (Less than a year)

    Pros

    Onsite health & fitness facility and cafe

    Cons

    Hyper focused on diversity/inclusion, stuffy, judgmental leadership, manage through threats and fear, leadership preaches one thing and acts the opposite, leadership will not invest in the tools necessary to get the job done, looks down on customers as objects instead of partners, intense departmental competition/silos, military style leadership expects "yes sir" and "no sir" but does not act with integrity and honesty as a true military leader would. Absolutely no loyalty to employees. Will turn on any employee who has a health or personal issue requiring time away from work. Uses "performance coaching" as a way to threaten employees who have individual thoughts/ideas or don't fall inline with Director level and above orders. Leadership lives the good life, and folks in the trenches are overworked and minimally resourced. Walk into any distribution facility or Lennox PartsPlus store and you will see stressed, poorly motivated people, with scared smiles frozen on their faces because they need their job. Lennox attrition is sky high for a reason; most talented people commit to their jobs when they are new, then burn out quickly as they are not rewarded nor recognized, with Directors and VPs enjoying the fruits of their labor.

    Advice to Management

    Stop listening to your lawyers and maligned HR department who are only interested in self promotion and financial gain. Trust your industry veterans and customers, who know what is best for this industry and Lennox, but know you are too cheap and conservative to invest properly. Take the time coach and invest in people, instead of terminating them at the first sign of a problem.

  3. Helpful (2)

    "High hopes, extreme disappointment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lennox full-time (More than 5 years)

    Pros

    The company has a long history, 122 years in business and is in a stable industry, HVAC. Benefits are average at best, compensation for some jobs are decent.

    Cons

    No work life balance. Poor communication. Reverse discrimination in hiring and promoting practices. I worked in HR and can attest that they practice reverse discrimination so if you are a white male I would recommend another company, unless of course you are a relative or good friend of an executive, then you will have a future here.

    Advice to Management

    I'm not sure why there has been a recent rash of firings and resignations but it will start to reflect on the bottom line. It is already affecting morale within the company, many think they are next to go. Stability is what attracted me to the company but that sense of stability within Lennox is slipping away.

    Lennox Response

    Jun 13, 2017 – Campus & Diversity Program Manager

    Thank you for taking the time to write a review. Your feedback is valued and appreciated. We are sorry to learn about your unpleasant experience. Our goal is for all LII employees to feel valued and ... More


  4. Helpful (3)

    "20 Years Behind"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lennox full-time (More than 5 years)

    Pros

    covered parking, fitness center, secure facility

    Cons

    old fashioned leaders work long hours and set a bad example, afraid of change, bad facilities, disconnected leadership, no empowerment, no diversity, female unfriendly, millennial unfriendly, NOT customer focused, disloyal to tenured employees

    Advice to Management

    Letting accountants and engineers run your company is hurting you in the eyes of your best employees and customers. Find some customer advocates fast because you can't keep your one decent VP forever.


  5. "Autonomy, company car and nice company culture."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Denver, CO
    Former Employee - Territory Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lennox full-time (More than 8 years)

    Pros

    Decent health benefits, company car, flexible schedule. C-level management at corporate is top notch. Local experiences vary. Impressive sales meetings, relationship-based selling. High end product for industry allows for impressive product presentations.

    Cons

    Experience is very different in each district. SalesForce reporting is crucial. Distribution can be challenging and phone systems aren't local, which can frustrate customer base. Prices are often higher than competitor but can be adjusted to meet comp in some cases.

    Advice to Management

    Coaching at district level was lacking.


  6. "good place to work in Dallas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Richardson, TX
    Current Employee - Marketing Specialist in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lennox full-time (Less than a year)

    Pros

    good work environment and place to work

    Cons

    a very formal structured culture


  7. "Great Company...not sure about current environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Auditor in Richardson, TX
    Former Employee - Internal Auditor in Richardson, TX
    Recommends
    Positive Outlook

    I worked at Lennox full-time (More than a year)

    Pros

    Good benefits. Great on the job training.

    Cons

    Management changes negated previous arrangements for career advancement.

  8. Helpful (1)

    "Do not believe everything"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Richardson, TX
    Former Employee - Call Center Representative in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lennox full-time (Less than a year)

    Pros

    Excellent pay, great benefits, Weekends off, great time

    Cons

    slow to make permanent, high turn over, horrible training.

    Advice to Management

    Improve your training program.


  9. Helpful (1)

    "Bad place to work"

    Star Star Star Star Star
    Former Employee - Auditor in Richardson, TX
    Former Employee - Auditor in Richardson, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Lennox full-time (More than a year)

    Pros

    I'm having a hard time of thinking of very many...

    Cons

    Management does not care about you.

    Advice to Management

    How many good employees have to quit before you start listening to their feedback?


  10. Helpful (2)

    "Counter Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counter Sales Associate in Roanoke, VA
    Current Employee - Counter Sales Associate in Roanoke, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lennox full-time (More than a year)

    Pros

    Great place to work!!!!! The company desires to see employees excel in their positions and encourage advancement of desires. Very family friendly company to work for.

    Cons

    Nothing negative to say about this company. I have recommended several positions to friends. I can say enough how wonderful this company is to their employees.


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