Lennox Reviews | Glassdoor

Lennox Reviews

Updated May 22, 2017
192 reviews

Filter

Filter

Full-time Part-time

192 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great work/life balance and friendly environment (in 14 reviews)

  • Good company, pretty good benefits (in 12 reviews)

Cons
  • Senior management has an agenda that doesn't always mesh with reality in the field (in 6 reviews)

  • There is a golden circle in the upper management and if you cross it, you're done- being right or doing the right thing doesn't matter (in 5 reviews)

More Pros and Cons

  1. "20 Years Behind"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lennox full-time (More than 5 years)

    Pros

    covered parking, fitness center, secure facility

    Cons

    old fashioned leaders work long hours and set a bad example, afraid of change, bad facilities, disconnected leadership, no empowerment, no diversity, female unfriendly, millennial unfriendly, NOT customer focused, disloyal to tenured employees

    Advice to Management

    Letting accountants and engineers run your company is hurting you in the eyes of your best employees and customers. Find some customer advocates fast because you can't keep your one decent VP forever.


  2. Helpful (3)

    "A mushroom type existence - kept in the dark and fed BS."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Doesn't Recommend

    Pros

    I truly cannot see any - just some work experience to add on a resume, during a period of desperate unemployment.

    Cons

    No technical support, other than what you could dig out yourself on the intranet.
    Fvaoritism when getting account assignments.
    Manager's pets get the good accounts.
    Inside sales help is uneducated and unable to help.

    Advice to Management

    Get some on the job experience - stop being invisible.
    Learn honesty in directives and communicate expectations clearly.
    Try to see for yourselves what everyday work consists of, rather than spend all your time in meetings, behind closed doors.


  3. Helpful (3)

    "Downward focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Lennox (More than 10 years)

    Pros

    Historic company with name brand
    Proven quality

    Cons

    Profit driven
    Inward focus, not customer focus

    Advice to Management

    Become customer focused, not investor focused


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Horrid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sourcing Manager
    Former Employee - Sourcing Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lennox full-time (More than 5 years)

    Pros

    Top contributors earn nice perks, travel, private jet, car allowance.

    Cons

    Old Boys Club, Most of the management is EX-GE or Trane, and they think they are something special. The technology is boring


  6. Helpful (3)

    "Laid off the moment quota not reached"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Toronto, ON (Canada)
    Current Employee - Territory Manager in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Lennox full-time (More than a year)

    Pros

    Home Office Well recognized Flexible Hours

    Cons

    No stability
    Fickle when quota not hit
    Immediate layoff

    Advice to Management

    Set lower quotas


  7. Helpful (5)

    "Business Analytics"

    Star Star Star Star Star
    • Career Opportunities
    • Senior Management
    Current Employee - Business Analytics in Chennai (India)
    Current Employee - Business Analytics in Chennai (India)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Lennox full-time

    Pros

    Work life balance, Good culture

    Cons

    Manager is biased towards certain people in team. Inefficient managers are leading the team without knowing anything and totally depending on their team members for their survival. They don't have skill sets to find similar job anywhere outside, so coming to office as time pass and screwing up career of their team members. Attrition rate is high ! You can add as many resources as you want in newer areas, but no one is going to stay longer.

    Advice to Management

    do a reorg by replacing inefficient and useless managers who are ruining the career of their team numbers


  8. Helpful (5)

    "LENNOX SUCKS"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Marketing Executive in Carrollton, TX
    Current Employee - Junior Marketing Executive in Carrollton, TX
    Doesn't Recommend

    Pros

    I don't want to change jobs. Comfortable here, for now, close to home.

    Cons

    No employee support
    You have no leader if you swim it is because of your "great" department head
    If you sink it is because you didn't pay attention or do your job

    Advice to Management

    Let your employees in on their job future. Make realistic goals for projects. Handing me a 125 page report and telling me to summerize it and have it done by 5, when it is already 3. Allow people to grow within the commpany, allow them to fail, allow them to experience what it is that is needed.
    Give recognition when due.
    Respect ALL workers, from the copy room to the pres. Let eveyone know they are an important part of the LENNOX family
    Don't have us lie to clients of your family members when you suddenly disappear for the afternoon.
    Give workers the same respect we are expected to give upper mgt.


  9. Helpful (2)

    "Glad to change at the top"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sourcing Manager in Carrollton, TX
    Former Employee - Sourcing Manager in Carrollton, TX
    No opinion of CEO

    Pros

    The management team that I worked under has mostly been replaced, which is a good thing. Overall it was not a bad company, somewhat of a good ole boys network, but that is mostly tied to the industry. The company seems to have above average pay, and the bonuses are top notch

    Cons

    I had left the company prior to the new leadership taking over. The management that I worked under was not employee (or human being) friendly and for the most part they have been replaced. It was a very difficult work environment, and the expectations were unreasonable. More troublesome is that the management focused on the wrong things, which were largely irrelevant to our larger metrics.

    Advice to Management

    Listen to the employees


  10. Helpful (5)

    "Not what it used to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Generalist in Atlanta, GA
    Current Employee - Human Resources Generalist in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lennox full-time (More than 3 years)

    Pros

    From what I understand from others that have been here longer than me, this used to be a family, employee centered company but that is no longer the case.

    Cons

    New approach of CEO is to make money at the costs of the lower level employees. Pay cuts,layoffs, etc. then 6 mths later take a big bonus for himself from the Board of Directors while the rest of us suffer.

    Advice to Management

    Needs new CEO and upper leadership


  11. Helpful (6)

    "Once great company that has been ruined by poor executive leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lennox full-time (More than 8 years)

    Pros

    Once the pride of the HVAC industry with a culture and leadership team that was best in class (due to prior owner and CEO). Some solid leadership remains at the middle management level. Decent work/life balance in an industry that is fairly stable.

    Cons

    Current CEO and Executive team that manage by the quarterly stock price (in order to line their pockets), while the welfare of the employee is completely and wholly expendable. Not one decision since 2007 (appointment of current CEO) has been in the best interest of the employee. They will find ways to renege on commitments if it will further pad their pockets with a few $. Employees no longer have pride in the company and many are looking for a way out. Little joy, excitement, or camaraderie remain within the four walls. The cafeteria has become a ghost town as people stay at their desk or leave the building for a brief respite from the daily drudgery.

    Advice to Management

    The company is still salvageable but you must show a commitment beyond your own pocketbook and start taking a sincere and personal interest in the well being of your employees. If a choice is available, do the right thing for the employee. Board - replace the CEO immediately with an individual who has a personality, cares about people, and will actually engage in sincere conversation with the "common folks". Lennox didn't survive for over 100 years by having poor leadership that focuses on nothing more than a short term quarterly result!


Showing 192 of 207 reviews
Reset Filters