LensCrafters Reviews in New York City, NY | Glassdoor

LensCrafters New York City Reviews

Updated June 9, 2017
37 reviews

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New York City, NY Area

2.4
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Eric Anderson
6 Ratings

37 Employee Reviews

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Pros
Cons
  • The lack of upper management taking time to hear the store employees out on being more successful at our jobs (in 72 reviews)

  • Minimum hours for full time is 30 hours (in 66 reviews)

More Pros and Cons

  1. "Versatile nationwide company. Draconian scheduling policy of late."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wayne, NJ
    Current Employee - Anonymous Employee in Wayne, NJ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at LensCrafters full-time (More than 10 years)

    Pros

    Varied tasks. Can relocate to another store even across nation. Solid benefits including paid holidays and PTO. Free annual RX glasses. Flexible schedule. Varied staff from all walks of life.

    Cons

    Wil need to work weekends. Considered Full Time at 30 hours. Hours budget extremely low in several locations. Several 6 hour shifts per week so will probably need to supplement your income. In turn has, can and will lead to high turnover.

    Advice to Management

    Advise to upper management. Please stop drastic shaving of hours available. While you think your saving money bottom line is high turnover is not good for employee or customer satisfaction.


  2. Helpful (1)

    "Licensed General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed General Manager in Elizabeth, NJ
    Current Employee - Licensed General Manager in Elizabeth, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LensCrafters full-time (Less than a year)

    Pros

    Salary
    Benefits
    License reimbursement
    Location flexibility

    Cons

    Hours
    Stressful sales goals
    Company has no idea what direction they want to go in; one day they want us to do this, two hours later after we have announced it to our team they change their minds.
    All they care about is making plan and bonus, not the customer.

    Advice to Management

    Figure out what direction you want the company to go in before you announce it to everyone and retract it two days later. It's ridiculous!! Put the customer first, we are health care professionals first and retail second !! That's how it should be anyways

  3. Helpful (2)

    "Sales Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LensCrafters full-time

    Pros

    The company will contribute towards becoming a licensed optician. You get most major holidays (all though not always on that day due to retail hours), incentives from sales, pto, sick days etc

    Cons

    -Hours are not stable even for full-time management
    -Benefits are subpar ( I came out of pocket significantly when I had my child)
    -Only 6 weeks unpaid maternity leave
    -Poor communication between employees and hr

    Advice to Management

    watch your upper management and ensure they are practicing the policies put in place.


  4. "trained well but underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Apprentice Optician in Clifton, NJ
    Former Employee - Sales Associate/Apprentice Optician in Clifton, NJ

    I worked at LensCrafters full-time (More than 3 years)

    Pros

    Training is thorough and management was fair. Schedules were flexible also if needed. Staff was diversified among sales and techs but not higher level associates.

    Cons

    Company is more concerned with filling sales goals than customer service. Pay rate is low even for licensed opticians. Managers were moved in from other fields with less experience than current associates. I felt it was more about who you know than how well you perform when it came to advancement.


  5. "Eyewear consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Eyewear Consultant in New York, NY
    Former Employee - Eyewear Consultant in New York, NY
    Recommends

    I worked at LensCrafters part-time (More than 3 years)

    Pros

    Flexible schedule ; Good for college students

    Cons

    Hours are not consistent


  6. Helpful (1)

    "One of the worst corporate cultures ever."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lab Technician in Bridgewater, NJ
    Former Employee - Lab Technician in Bridgewater, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LensCrafters full-time

    Pros

    You get to work with expensive machines that most companies would never trust someone inexperienced to work with.
     You MIGHT get a chance to learn something about optics and physics if you ever get one second to step away from machines/computer/phones.

    Cons

    Everything else about this company is absolutely horrific. The turnover is so incredibly high that by the time you train a tech to a competent enough level that you can let them be by themselves to run machines in the lab... another one quits or gets fired. It is inevitable.

    Because of this, if you are a full-time tech or have any responsibilities higher than a 20-hours/week high school kid, you will never have any freedom. You will have to cover for every call out, because if you don't your next work day is going to be absolute hell. There is not time to do basic maintenance on the machines to keep them running longer than a couple months before they inevitably break, either a part that requires hours of work to replace or break completely. So you have to wait days at a time for the replacement while work piles up.

    It is impossible to keep up with the work load with such high turnover, old machines that are in desperate need of being put out of their misery, and no help from management. Now this is without even touching on the fact that corporate pushes the "Glasses in 1 Hour". Every single day is the most stressful day of work you could ever have. People breathing down your neck about not completing jobs on time when it is physically impossible to do so. Your bonus pay suffers as well when you are not able to meet impossible goals set by people who "run their stores based off of numbers in a binder." <--- That is a quote from a regional manager overseeing at least 30 stores one of which is $4mil/year.

    Advice to Management

    ABANDON 1 HOUR. All of your poor ratings from angry customers are because you push the 1 Hour stuff so much. This also leads to high turnover because people new to the game immediately see the stress involved and leave. Every single day is significantly understaffed because your regional 'managers' are essentially stealing bonuses from your retail staff and lab technicians. They then claim 'sorry there's no budget to increase hours this week'. How long do you think people stick around after they start hearing these things?

    It is completely absurd and any time you bring up problems with the store to a regional, you are brushed aside or assured 'something will be done about it,' but you never hear a single thing about it again.

    Stop being so cheap and trying to screw all of your employees out of their benefits. Lenscrafters is doing something that they are trying to rebrand as good for the workers. They are eliminating almost all the full-time positions in their stores and hiring multiple high-schoolers to replace them part-time. You need trade skill people to be working in the lab and they often have 18 year-olds who have never worked with any machines in their entire life.

    All of the great people who actually are interested in optics and contributing to a TECHNOLOGY company have left because they understand how terrible this company is.

    You have the potential to be the leading edge of Optics research and could run the greatest charity in the entire world with the ridiculous amount of money you are making.

    Stop your corporate bs. Give back to your employees and the world.


  7. "Sales supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor in New York, NY
    Former Employee - Sales Supervisor in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LensCrafters (More than 3 years)

    Pros

    Each employee gets a free pair of glasses every year and two on the 5 year anniversary. And occasionally employee appreciation sales.

    Cons

    It's a whole game of who can kiss whose butt better. Sad and disgusting most general managers are only interested in their own promotions to be concerned about anything happening on the store level. And of course if your general manager is sexist the. Prepare to be fired or suspended for imaginary reasons, with HR and regional managers turning a blind eye.

    Advice to Management

    Upper management does not run the store the associates do, treat each employee with respect.

  8. "Retail Heaven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in New York, NY
    Current Employee - Retail Sales Associate in New York, NY
    Recommends
    Neutral Outlook

    I have been working at LensCrafters part-time (Less than a year)

    Pros

    You get to exercise your customer service skills and learn the true value of a happy customer. The pay isn't bad either.

    Cons

    You cannot exceed 32 hours as a Sales Associate. The sales Associate position has to be Part-Time.


  9. "good place but competitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Associate in New York, NY
    Former Employee - Senior Sales Associate in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at LensCrafters (More than 5 years)

    Pros

    great people ,everyone helped each other,

    Cons

    they just sometimes worry of the numbers then what a cx can afford


  10. Helpful (2)

    "Optician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optician in Brooklyn, NY
    Current Employee - Optician in Brooklyn, NY
    Recommends
    Positive Outlook

    I have been working at LensCrafters full-time (Less than a year)

    Pros

    Great place to start of and polish skills, excellent place to grow as an optician.

    Cons

    Horrible appreciation for employees and their thought. Management does not care about anything but quotas. Be prepared to learn how to stand on you own two feet and take charge cause you will get little to no help.

    Advice to Management

    Appreciate employees more and listen to their thoughts.


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