LensCrafters Reviews | Glassdoor

LensCrafters Reviews

Updated April 26, 2017
844 reviews

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Full-time Part-time

844 Employee Reviews

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Pros
Cons
  • Upper management didn't really care about the problems we faced in the store (in 66 reviews)

  • No chance for full time employment (in 61 reviews)

More Pros and Cons

  1. "Good, could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Virginia Beach, VA
    Former Employee - Sales Associate in Virginia Beach, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LensCrafters part-time (More than a year)

    Pros

    Family atmosphere among coworkers, hourly pay, free pair of glasses every year you are with the company, nice discount on your glasses.

    Cons

    Too much focus on sales, took away the commission, they cut hours during the slow months which can be hard.

    Advice to Management

    Stop focusing on the sales of your protection plan and extras and start focusing on your employees. They are what get the business and keep them coming back. Keep them happy and then your business will grow.


  2. "Optometric Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optometric Technician/Retail Associate in San Jose, CA
    Former Employee - Optometric Technician/Retail Associate in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LensCrafters part-time (More than a year)

    Pros

    - Fun if you enjoy working with people
    - Good experience for an individual looking to gain more experience in the field

    Cons

    - Management is not definitively structured


  3. "Eyecare Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EyeCare Supervisor in Escondido, CA
    Current Employee - EyeCare Supervisor in Escondido, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LensCrafters full-time (More than 3 years)

    Pros

    Great coworkers and flexible schedule.

    Cons

    Normally understaffed, no 15 minute breaks, very high prices.

    Advice to Management

    Break your employees and stop taking away spiffs.


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  5. "EyeCare Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA

    I have been working at LensCrafters part-time (More than a year)

    Pros

    -Good introductory to the medical field
     -Great to place to develop customer service skills

    Cons

    -Most of the time we're unstaffed.
    -Unpaid.


  6. "Do not work as Casual"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Eyewear Consultant in Raleigh, NC
    Former Employee - Eyewear Consultant in Raleigh, NC
    Doesn't Recommend
    No opinion of CEO

    I worked at LensCrafters part-time (Less than a year)

    Pros

    There were none in my time there

    Cons

    Not enough hours to pay bills
    Crazy schedule some weeks 22- others 7 hours

    Advice to Management

    Hire people and be up front about their work schedules, do not promise hours and then cut them and second do not micromanage your employees


  7. Helpful (4)

    "Company does not value its employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Kissimmee, FL
    Former Employee - Retail Store Manager in Kissimmee, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LensCrafters full-time (More than a year)

    Pros

    Good talent, recruiting does a good job getting the right people. However thats it besides a somewhat good training program that you have to do at home because they only give you 20hrs for a 60hr training.

    Cons

    Look at the reviews they all have one thing in common. Company doesn't value it employees. they took commission, hours, weekends, work extended hours and treat us with so much pressure. FOR WHAT. They have 85% of the global market were it takes 5.00 to make a lens or glasses and want to make 500% profit.

    Advice to Management

    Make your employees happy give them at least a high 5.


  8. Helpful (1)

    "Sales Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor in Baltimore, MD
    Former Employee - Sales Supervisor in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LensCrafters (More than 8 years)

    Pros

    The Doctors are great!
    Great Tecnology.
    Nice frames

    Cons

    This is the worst company, can not move up within the company. This company bases promotions on who they personally like. It has nothing to do with qualifications and the ability to lead. Worst company to work for. The lowest paying out of all optical retailers.

    Advice to Management

    Get new hirer up people.


  9. Helpful (1)

    "If you get hours, its worth it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lab Technician in Boston, MA
    Current Employee - Lab Technician in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LensCrafters part-time (Less than a year)

    Pros

    a lot of benefits and most of the people are okay.

    Cons

    if your part time your hours can get cut bad.

    Advice to Management

    More hours. everyone has bills to pay.


  10. Helpful (2)

    "Sales Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LensCrafters full-time

    Pros

    The company will contribute towards becoming a licensed optician. You get most major holidays (all though not always on that day due to retail hours), incentives from sales, pto, sick days etc

    Cons

    -Hours are not stable even for full-time management
    -Benefits are subpar ( I came out of pocket significantly when I had my child)
    -Only 6 weeks unpaid maternity leave
    -Poor communication between employees and hr

    Advice to Management

    watch your upper management and ensure they are practicing the policies put in place.


  11. Helpful (1)

    "Do Not work for this company, All of upper management are LIARS & FRAUDSTERS!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optician in Oceanside, CA
    Current Employee - Optician in Oceanside, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LensCrafters part-time (More than a year)

    Pros

    Discounts on eyewear and lens cleaning products.

    Cons

    They will not transfer you unless you're a manager if you have to relocate. Disappointing company and management.

    Advice to Management

    Unprofessional all around! Unprofessional Regional Managers/Store managers. Heartless indeed.


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